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Technical Support Associate Jobs in Headland, AL

SARCOA

IT Technician (Part-Time or Full-Time)

Dothan, AL · On-site

$21.45/hr

We are looking for a motivated IT professional who enjoys solving technical problems, supporting ... Preferred 1. Associate or bachelor's degree in information technology, Computer Science, or a ...

Rural King

Firearms Associate

Dothan, AL · On-site

When you join the Rural King team, you become a contributing member in supporting the needs of and ... technical specifications, as necessary. * Utilize upselling and cross-selling techniques to ...

Rural King

Firearms Associate

Dothan, AL · On-site

When you join the Rural King team, you become a contributing member in supporting the needs of and ... technical specifications, as necessary. * Utilize upselling and cross-selling techniques to ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Headland, AL

Technical Support Associate information

See Headland, AL salary details

$10

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How much do technical support associate jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for technical support associate in Headland, AL is $22.41, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $23.99 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What job categories do people searching Technical Support Associate jobs in Headland, AL look for?

The top searched job categories for Technical Support Associate jobs in Headland, AL are:

What cities near Headland, AL are hiring for Technical Support Associate jobs?

Cities near Headland, AL with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Headland, AL as of June 2026, with employment types broken down into 92% Full Time, 5% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $46,608 per year, or $22.4 per hour.

Technical Support Representative

FLAG Solutions LLC

Fort Novosel, AL • On-site

$100K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Role Title: Technical Support Representative – Rotary-Wing Aviation

Permanent Location: Fort Rucker, Alabama, embedded with a confidential U.S. military flight training program

Reporting To: Site Manager

Initial Hybrid Location (First 6 Months): Southern California

Reporting To: VP, Customer Success

Travel: Permanent Assignment – Up to 25%, as required / First 6 Months – Up to 75%

Compensation: $100,000–$120,000 annually (Dependent on Experience and Qualifications)

Position Summary

A confidential aerospace company is seeking a Technical Support Representative to serve as an on-site technical expert supporting a U.S. military flight training program in Alabama. This position will be embedded directly alongside the program's maintenance personnel to assist with scheduled and unscheduled maintenance of the rotary-wing fleet, providing hands-on troubleshooting, airworthiness guidance, and technical liaison support with internal Engineering and Product Support teams to keep aircraft safe, serviceable, and mission ready.

The ideal candidate is an experienced rotary-wing maintenance professional with strong helicopter maintenance knowledge, FAA Airframe & Powerplant (A&P) credentials, and the ability to diagnose and assist maintenance personnel in resolving complex maintenance issues in a fast-paced flight training environment. This role will not have sign-off authority for the program fleet but will provide functional technical support, maintenance education, train-the-trainer activities, and appropriate assistance as needed.

Essential Job Functions

Maintenance & Technical Support

  • Provide hands-on technical support to maintenance personnel for scheduled and unscheduled maintenance of the program fleet.
  • Troubleshoot and diagnose airframe, powerplant, and aircraft systems discrepancies to support return-to-service activities.
  • Provide airworthiness and maintenance guidance in accordance with applicable OEM technical data, maintenance manuals, and regulations.
  • Escalate complex technical issues to the Site Manager, Engineering, and Product Support teams.

Aircraft Availability & Mission Readiness

  • Serve as the company's primary on-site technical point of contact for program maintenance.
  • Support rapid resolution of Aircraft on Ground (AOG) and unscheduled maintenance events.
  • Help ensure aircraft remain serviceable and available to meet flight training schedules.
  • Support maintenance readiness reviews and fleet health assessments.

Technical Guidance & Continuous Improvement

  • Advise on inspection findings, service bulletins, and mandatory maintenance actions.
  • Recommend operational or maintenance changes that improve reliability, cost of operation, and safety.
  • Coordinate with fleet sustainment and spare parts personnel regarding parts required to complete maintenance actions.
  • Monitor recurring discrepancies and identify opportunities for continuous improvement.

Documentation & Reporting

  • Ensure maintenance actions are accurately documented according to company and program requirements.
  • Record technical incidents, resolutions, and corrective actions in applicable company systems.
  • Prepare technical reports, status updates, and briefings for the Site Manager.
  • Support configuration management, airworthiness records, and compliance requirements.

Training & Knowledge Transfer

  • Provide technical guidance and on-the-job mentoring to program maintenance personnel.
  • Develop and deliver technical instruction, maintenance tips, and reference materials.
  • Conduct technical demonstrations and workshops as needed.
  • Support train-the-trainer activities and maintenance education initiatives.

Cross-Functional Collaboration

  • Coordinate with Engineering, Product Support, Supply Chain, and the Site Manager.
  • Participate in technical reviews, root cause analysis, and corrective action planning.
  • Support aircraft fielding, induction, and sustainment activities at the assigned program location.

Required Qualifications

  • FAA Mechanic Certificate with Airframe & Powerplant (A&P) ratings required.
  • 10+ years of aircraft maintenance, technical support, or field service experience.
  • Minimum of 5 years of rotary-wing/helicopter maintenance experience strongly preferred.
  • Current or previous Inspection Authorization (IA), or foreign equivalent, preferred.
  • Bachelor's degree in Engineering, Aviation Maintenance, or a related field is a plus; equivalent experience and Technical College/Associate degrees may be considered.
  • Demonstrated ability to troubleshoot airframe, powerplant, and integrated aircraft systems.
  • Experience supporting Department of Defense, Federal Government, military aviation, or aerospace customers preferred.
  • Strong knowledge of aircraft maintenance procedures, technical documentation, and airworthiness requirements.
  • Ability to provide hands-on technical support within hangar and flight line environments.
  • Ability to work independently and within cross-functional teams.
  • Proficiency with Microsoft Office, Atlassian Jira, and Adobe Acrobat software suites.
  • Strong organization and technical risk management capabilities.
  • Ability to work on-site in Alabama, including hangar and flight line environments.
  • Work hours are assigned based on business needs Monday through Friday; occasional weekend work may be required based on maintenance and operational demand.
  • Ability to travel as required.
  • U.S. Citizenship required.
  • Must possess a current passport.

Preferred Qualifications

  • Extensive rotary-wing maintenance experience.
  • Previous field service or technical representative experience supporting aircraft fleets.
  • Experience working directly with military aviation maintenance teams.
  • Experience supporting high-tempo flight training operations.
  • Experience with AOG troubleshooting and fleet sustainment.
  • Root cause analysis and corrective action experience.
  • Experience providing technical training or train-the-trainer instruction.

Company Description

A growing food manufacturer seeking an HR professional with strong potential, HR certification required, to join its fast-paced team.