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Technical Support Associate Jobs in Huntsville, AL

Koniag, Inc.

Service Desk Support Specialist

Huntsville, AL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Service Desk Support specialist will operate within a state-of-the-art service desk environment ... technical teams when necessary Education and Experience: Required: * Associate's degree in ...

kgs

Service Desk Support Specialist

Huntsville, AL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Service Desk Support specialist will operate within a state-of-the-art service desk environment ... technical teams when necessary Education and Experience: Required: * Associate's degree in ...

kgs

Service Desk Support Specialist

Huntsville, AL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Service Desk Support specialist will operate within a state-of-the-art service desk environment ... technical teams when necessary Education and Experience: Required: * Associate's degree in ...

Qualis LLC

IT Support Specialist

Huntsville, AL · On-site

Qualis LLC is seeking an IT Support Specialist to provide technical support for enterprise IT ... Education * Associate's or Bachelor's degree in Information Technology, Computer Science, or ...

MDW Associates

Technical Delivery Manager

Huntsville, AL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

MDW Associates is seeking a Technical Delivery Manager to support our Missile Defense Agency (MDA) customer at Redstone Arsenal, Alabama, serving as a customer-focused leader of sustainment and ...

MDW Associates

Technical Delivery Manager

Huntsville, AL · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

MDW Associates is seeking a Technical Delivery Manager to support our Missile Defense Agency (MDA) customer at Redstone Arsenal, Alabama, serving as a customer-focused leader of sustainment and ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Huntsville, AL

Technical Support Associate information

See Huntsville, AL salary details

$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for technical support associate in Huntsville, AL is $24.48, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $26.20 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What are the most commonly searched types of Technical Support jobs in Huntsville, AL?

The most popular types of Technical Support jobs in Huntsville, AL are:

What are popular job titles related to Technical Support Associate jobs in Huntsville, AL?

For Technical Support Associate jobs in Huntsville, AL, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Huntsville, AL look for?

The top searched job categories for Technical Support Associate jobs in Huntsville, AL are:

What cities near Huntsville, AL are hiring for Technical Support Associate jobs?

Cities near Huntsville, AL with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Huntsville, AL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,925 per year, or $24.5 per hour.

Quality Technical Support Rep 3

United Launch Alliance

Decatur, AL • On-site

$16 - $21.75/hr

Full-time

Retirement, PTO

Re-posted 12 days ago

United Launch Alliance rating

9.1

Company rating: 9.1 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

7th of 72 rated aerospace companies

Job description

 Requisition ID: 1709

Location: ULA - Decatur 

Relocation: Yes- Relocation may be available 

Travel Requirements: None/Infrequent 

At ULA, success comes through the efforts of a strong, united team.

Thanks for your interest in United Launch Alliance, the world's most experienced and reliable space launch company! Successfully launching more than 155 consecutive missions with 100% mission success doesn't happen by accident. It's a testament to the commitment and dedication of our team of rocket scientists and support employees combined with the systems and processes we use to pull them together. As a ULA employee, you'll have the opportunity to grow in your career while working in a team-oriented culture that combines technology, innovation, ingenuity and a commitment to the extraordinary. Whether you are in college just launching your career, or, have experience and want to come work with the best rocket team in the world, our unshakable unity yields stronger solutions and better results as we carry out our mission to save lives, explore the universe, and connect the world. Our team is excited to meet you!

Job Overview & Responsibilities
  • Performs calibration, verification, and functional checks of measurement and test equipment (M&TE), including dimensional, mechanical, and electrical instruments. Ensures all work aligns with internal calibration standards and applicable external requirements.
  • Reviews engineering drawings, specifications, and technical data to determine accuracy requirements. Interprets tolerances and GD&T to select proper calibration methods, equipment, and measurement setups.
  • Conducts routine and moderately complex calibrations using approved procedures, reference standards, and precision tools. Evaluates measurement results, identifies outoftolerance conditions, and documents findings accurately.
  • Maintains complete and compliant calibration records, including results, certifications, measurement uncertainty considerations, and traceability data, within the calibration management system.
  • Performs incoming inspection and verification of new or outsourced calibrated equipment, ensuring certificates meet traceability and accuracy requirements.
  • Provides technical support for equipment discrepancies, measurement issues, and outoftolerance investigations. Works with Quality and Engineering to assist in rootcause analysis and implement corrective actions.
  • Applies GD&T knowledge when validating tooling, fixtures, and measurement setups to confirm alignment with engineering intent and capability requirements.
  • Supports improvements to calibration procedures, work instructions, and documentation processes to enhance consistency and accuracy.
  • Provides user guidance on proper care, use, and handling of calibrated equipment to maintain accuracy and reduce risk of damage.
  • Supports internal audits and assessments by supplying calibration data and explaining metrology processes as needed.

Required Education

High School/GED

Required Years of Experience

Minimum of 4 years of related work experience

Basic Qualifications

  • Experience performing calibration or precision measurement using dimensional/mechanical instruments (micrometers, calipers, indicators, height gages, torque, etc.).
  • Ability to read and interpret engineering drawings and basic GD&T.
  • Working understanding of ISO/IEC 17025 principles (traceability, calibration documentation, measurement uncertainty basics).
  • Ability to follow detailed procedures and accurately record calibration or measurement results.
  • Experience using a calibration management or documentation system.
  • Strong analytical/problemsolving ability to determine equipment status and detect outoftolerance conditions.

Preferred Qualifications

  • Associate degree or technical certification in Metrology, Precision Measurement, Mechanical Technology, or a related discipline.
  • 4-5 years of experience in calibration, dimensional inspection, or precision measurement in an aerospace or regulated manufacturing environment.
  • Working understanding of measurement uncertainty analysis and its application in calibration decisionmaking.
  • Handson experience developing or improving calibration procedures, work instructions, or uncertainty budgets.
  • Prior experience supporting internal or external audits (ISO 17025, AS9100, customer audits).
  • Familiarity with statistical process control, measurement system analysis (MSA), or gage R&R.
  • Strong computer skills, including proficiency with calibration management systems, SPC software, or 3D modeling viewers.
  • Ability to troubleshoot equipment performance, measurement discrepancies, and rootcause issues with minimal supervision.
  • Strong communication skills with the ability to collaborate across Quality, Engineering, and Production teams.

What makes ULA different?

Because we understand launch success comes through the collective efforts of a team, we seek the best to join us. We value ethics, ingenuity, engagement and professional development for employees at all levels.

We offer our employees competitive pay and benefits including:

  • 401(k) match plus an additional employer contribution
  • Discretionary annual incentive bonus for eligible employees
  • Generous paid time off
  • Flexible work environments

Additionally, most salaried ULA team members work a "9/80 schedule," meaning they enjoy every other Friday off.

Benefits and work schedules may vary for union-represented hourly positions and are described in the applicable collective bargaining agreement.

Security Clearance / International Traffic In Arms Regulations (ITAR). This position requires use of information which is subject to the International Traffic In Arms Regulations (ITAR). Therefore, all applicants must be U.S. Persons as defined in ITAR 22 CFR 120.62 (e.g., U.S. Citizen, Lawful Permanent Resident (Green Card holder) or protected individual. See 8 U.S.C. 1101(a)(20) and 8 U.S.C. 1324b(a)(3) for additional information).

ULA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment.

ULA is a participant in the federal E-Verify Program. Posters in PDF format pertaining to this program can be accessed by clicking on the links identified below. E-Verify Participation poster (English / Spanish) and Right to Work Poster (English / Spanish).

Colorado Equal Pay for Equal Work Act requires covered employees to follow a post selection notification process. A hired candidate may opt out of this process by notifying the hiring manager in writing at the time the offer is accepted.

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