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Technical Support Associate Jobs in Huntsville, AL

VG Systems

Sr. Technical Lead

Huntsville, AL · On-site

Support development of technical documentation, briefings, and recommendations as required ... Associate's degree in any discipline with 20 years of relevant experience may substitute for the ...

VG Systems

Sr. Technical Lead

Huntsville, AL · On-site

Support development of technical documentation, briefings, and recommendations as required ... Master's degree (MA/MS) or PhD in any discipline with 10 years of relevant experience, or Associate ...

VG Systems

Contract Technical Lead

Huntsville, AL · On-site

Lead technology innovation and implementation for mission-driven projects in support of government ... Substitution 2: Associate's degree in any discipline with 20 years of relevant experience. HUBZone ...

VG Systems

Contract Technical Lead

Huntsville, AL · On-site

Lead technology innovation and implementation for mission-driven projects in support of government ... Substitution 2: Associate's degree in any discipline with 20 years of relevant experience. HUBZone ...

VG SYSTEMS, LLC.

Contract Technical Lead

Huntsville, AL · On-site

$150 - $200/hr

Lead technology innovation and implementation for mission-driven projects in support of government ... Substitution 2: Associate's degree in any discipline with 20 years of relevant experience. HUBZone ...

VG Systems

Contract Technical Lead

Huntsville, AL · On-site

Lead technology innovation and implementation for mission-driven projects in support of government ... Substitution 2: Associate's degree in any discipline with 20 years of relevant experience. HUBZone ...

HarmonyTech

Technical Project Manager

Huntsville, AL · On-site

Job Summary : HarmonyTech Inc. is seeking a Technical Project Manager to support a federal ... AWS Certified Solutions Architect - Associate, AWS Certified Solutions Architect - Professional ...

Sigma Defense

1468 - Technical Writer

Huntsville, AL · On-site

$55K - $90K/yr

Associate's degree or higher from an accredited college or university in a writing or science ... Work with development and support leads to identify documentation repositories, revise, and edit ...

Sigma-Defense

1468 - Technical Writer

Huntsville, AL · On-site

$60 - $80/hr

Associate's degree or higher from an accredited college or university in a writing or science ... Work with development and support leads to identify documentation repositories, revise, and edit ...

Sigma Defense

1468 - Technical Writer

Huntsville, AL · On-site

$55K - $90K/yr

Associate's degree or higher from an accredited college or university in a writing or science ... Work with development and support leads to identify documentation repositories, revise, and edit ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Huntsville, AL

Technical Support Associate information

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$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for technical support associate in Huntsville, AL is $24.33, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $26.06 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Huntsville, AL?

The most popular types of Technical Support jobs in Huntsville, AL are:

What are popular job titles related to Technical Support Associate jobs in Huntsville, AL?

For Technical Support Associate jobs in Huntsville, AL, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Huntsville, AL look for?

The top searched job categories for Technical Support Associate jobs in Huntsville, AL are:

What cities near Huntsville, AL are hiring for Technical Support Associate jobs?

Cities near Huntsville, AL with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Huntsville, AL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,925 per year, or $24.5 per hour.

Field Support Technician (Senior Assoc)

Peraton

Huntsville, AL

$51K - $82K/yr

Full-time

Re-posted 8 days ago

Peraton rating

8.3

Company rating: 8.3 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

52nd of 226 rated it services

Job description

Responsibilities

Peraton is seeking an experienced systems Field Support Engineer to join our national intelligence program that delivers engineering, application development, deployment, operations, upgrades and sustainment of products and services to achieve our client's global missions. 

Work is performed at the customer site(s). 

Responsibilities:  

  • Provide second-tier technical support and analysis to field engineers and technicians.  
  • Provide technical advice and guidance on installation, adaptation, configuration, or enhancement of technical products, programs, and systems.  
  • Test, train, and field support to customers regarding technical aspects of designated systems and services.  
  • Provide expertise for the resolution of technical problems, troubleshoot products, and modify products to customer requirements.  
  • Maintain network stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair. 
  • Assist in providing training to customers.  
  • Partner with developers and engineers to reduce reoccurring incidents.  
  • Answer questions about installation, operation, configuration, customization and usage of designated systems and services. 
  • Assist in reviewing and developing technical documents.
  • Travel/TDY my be required CONUS and OCONUS as required to support the customer's mission

**Position is Contingent on Contract Award** 

Qualifications

Basic Qualifications: 

  • Active Top Secret/ Sensitive Compartmented Information (TS/SCI) clearance with ability to pass and obtain a Poly clearance. 
  • 2 years with BS/BA; 0 years with MS/MA; 6 years with no degree
  • Current CISSP or Security + Certification. 
  • Systems Administration of Windows Server and Operating system, Unix, or Linux and/or database skillset. 
  • Technical knowledge and experience with Microsoft products, including Windows Server and Operating system, Unix or Linux and databases (e.g., Windows 10/11, Server 2016/2019, RedHat 7.x/8.x/9.x Operating Systems, SQL; PowerShell, and Office; Microsoft SQL Server or SQL Server Management Studio, Active Directory.) 
  • General knowledge of networking. 
  • Possess good oral and written skills. 

Desired Qualifications: 

  • Active TS/SCI with Poly clearance. 
  • Current VMware, Nutanix, or similar Certification e.g. VCP, NCP, etc. 
  • Strong background in server virtualization e.g. VMware, Nutanix, OpenShift, Harvester, Proxmox, MS Hyper-V, Citrix, Azure, AWS, etc. 
  • Experience with Docker and Kubernetes. 
  • Experience with Terraform or Ansible. 
  • Experience with Dell PowerFlex. 
  • Experience working in a large enterprise environment. 
  • Knowledge of storage area networks to include network operating systems, SAN protocols, SAN management, and SAN physical configuration. 
  • Computing Environment compliance. 

Security Clearance:  

This Position requires an Active TS/SCI and the ability to obtain a Poly, US Citizenship is required to hold this clearance. 

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Target Salary Range$51,000 - $82,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.EEOEEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.Employment Type: FULL_TIME

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About Peraton

Sourced by ZipRecruiter

At Peraton, we re at the forefront of delivering the next big thing every day. We re the partner of choice to help solve some of the world s most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Herndon, VA, US

Year founded

2017

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