ZipRecruiter

Log In

1

Technical Support Associate Jobs in Andalusia, AL

Southeast Gas

Systems Support Specialist

Andalusia, AL · On-site

  • Medical

  • Life

  • Retirement

  • PTO

Providing technical support and troubleshooting for network and server environments. * Developing ... Associate Degree in Computer Science or a related field. * Minimum of five years of experience ...

Ascension

Pharmacy Advocate Technician Oncology

Opp, AL · On-site

$19.65/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Family support: parental leave, adoption assistance and family benefits * Other benefits: optional ... OR Associate's degree/Technical degree OR 4 years of applicable cumulative job specific experience ...

New

Shaw Industries Group, Inc.

Electrician Master V

Andalusia, AL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... 000 associates worldwide. Position Expectations The Electrician Master (V) executes duties with ... Support capital projects and new equipment integration efforts 5. Technical Leadership & Mentorship

CDR Maguire Inc.

Radiology Technician

Baker, FL · On-site

This role will perform diagnostic imaging procedures, such as X-rays, to support accurate medical ... Associate's or Bachelor's degree in Radiologic Technology preferred * Preferred 2+ years of ...

Walmart

Master Plumber, Facility Services

Andalusia, AL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... and technical guidance to Journeyman and Apprentice Plumbers and other Maintenance associates ... Provides advice, feedback, and support to ensure timelines and work quality are achieved. Models ...

next page

Showing results 1-20

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Andalusia, AL

Technical Support Associate information

See Andalusia, AL salary details

$9

$22

$51

How much do technical support associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for technical support associate in Andalusia, AL is $22.11, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $23.65 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What cities near Andalusia, AL are hiring for Technical Support Associate jobs?

Cities near Andalusia, AL with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Systems Support Specialist

Southeast Gas

Andalusia, AL • On-site

Full-time

Medical, Life, Retirement, PTO

Posted 15 days ago

Job description

Southeast Gas has an immediate opening for a Systems Support Specialist I at its Corporate Office in Andalusia.

Responsibilities for the position include:

  • Installing, maintaining, and repairing network infrastructure for Corporate and SCADA systems.
  • Installing, maintaining, and supporting virtual and physical servers.
  • Managing Active Directory and Group Policy configurations.
  • Supporting software platforms, backup systems, and network security.
  • Providing technical support and troubleshooting for network and server environments.
  • Developing and conducting technical training for Information Services staff.
  • Maintaining system documentation and security protocols.

Requirements for the position include:

  • Associate Degree in Computer Science or a related field.
  • Minimum of five years of experience working with networking components, server hardware, applications, and security.
  • Valid Alabama Driver's License.
  • Strong communication, technical, and problem-solving skills.
  • Ability to effectively install, maintain, troubleshoot, and support network infrastructure and server systems.
  • Ability to communicate effectively with both technical and non-technical employees.
  • Moderate travel required.

Benefits include:

  • Competitive pay.
  • Generous vacation and sick leave accruals.
  • Employer-paid health insurance for employee (100%) and family coverage (77%).
  • Employer-paid short-term and long-term disability plan.
  • Employer-paid life insurance (2 times salary).
  • Employer-paid retirement (5% base pay).
  • 457 deferred compensation plan with employer match (5%).

Interested applicants may apply online at the Southeast Gas website at southeastgas.com/careers/.

The deadline to apply for this position is Monday, August 10, 2026.

Southeast Gas is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer.

Apply