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Technical Support Associate Jobs in Andalusia, AL

Press Line Machine Operator-I-1st Shift

Kinston, AL · On-site

$12.50 - $15.50/hr

Support bringing the right people in the right place. By creating desirable solutions and great ... High school diploma or GEDrequired, technical certification or associate degree preferred. * 5+ ...

Customer Service Representative

Elba, AL · On-site

$12.75 - $17.50/hr

Two-year associates degree from college or technical school; or three to six months related ... We are a family-owned business with a long-standing tradition of supporting the diverse communities ...

Showing results 21-31

Technical Support Associate information

See Andalusia, AL salary details

$9

$22

$51

How much do technical support associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for technical support associate in Andalusia, AL is $22.11, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $23.65 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What cities near Andalusia, AL are hiring for Technical Support Associate jobs?

Cities near Andalusia, AL with the most Technical Support Associate job openings:

Press Line Machine Operator-I-1st Shift

Electrolux

Kinston, AL • On-site

$12.50 - $15.50/hr

Full-time

Posted 7 days ago


Electrolux rating

6.9

Company rating: 6.9 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

118th of 157 rated electronics manufacturers


Job description

Job Description

Support bringing the right people in the right place.

By creating desirable solutions and great experiences that enrich people's daily lives and the health of our planet, we want to be a driving force in delivering enjoyable and sustainable living. We go to work every day determined to shape living for the better - for our customers and for the health of our planet.

For that, we employ great people from a wide variety of backgrounds - not just because it's the right thing to do, but also because we believe that diverse perspectives make our business stronger and more innovative. If you share our values, come find your place in our global community.

You will be based in our Kinston, NC location. The shift is Monday through Friday starting at 6:00 am and end at 2:00 pm. This role supports the production line and will follow production's needs.

Please be advised that we are unable to offer visa sponsorship for this position at this time.

Summary:

ThePress Line Operator - Level 5is a senior-level production role responsible for operating, monitoring, andoptimizingPress Line manufacturing equipment to ensure safe, efficient, and high-quality output. This role serves as a subject matter expert on Press Line operations, provides guidance to lower-level operators,leadsadvanced troubleshooting efforts, and supports continuous improvement initiatives.

Your main tasks:

  • Operate andmonitorautomated and semi-automated Press Line equipment at advancedproficiencylevels.

  • Perform advanced machinesetup, changeovers, and calibrations to meet production schedules and specifications.

  • Troubleshoot complex mechanical, electrical, and process-related issues; coordinate with maintenance as needed.

  • Lead quality assurance efforts by ensuring products meet all specifications, regulatory requirements, and customer standards.

  • Identifyand implement process improvements to enhance efficiency, reduce waste, and minimize downtime.

  • Train, coach, and mentor Press Line Operators Levels 1-4 on procedures, safety, and best practices.

  • Review production documentation and ensureaccuratecompletion of logs, batch records, and inspection reports.

  • Enforce safety policies andparticipatein safety audits, incident investigations, and corrective actions.

  • Collaborate with engineering, quality, and supervision teams on new products, equipment upgrades, and continuous improvement projects.

  • Serve as acting lead or backup supervisor when assigned.

Qualifications:

  • High school diploma or GEDrequired, technical certification or associate degree preferred.

  • 5+ years of manufacturing experience, withsignificant experienceoperating Press Line or similar production equipment.

  • Advanced knowledge of manufacturing processes, quality systems, and safety standards.

  • Proven ability to diagnose and resolve complex equipment and process issues.

  • Strong attention to detail and commitment to quality.

  • Basic computer skills (production systems, data entry, email).

  • Lean manufacturing, Six Sigma, or continuous improvement training.

  • Forklift or industrial equipment certification.

Physical Demands:

  • Should be able to team lift any package greater than 25 lbs.

  • Should be able to handle repetitive twisting, lifting, pulling, pushing, reaching, and bending

  • Must be able to spend long periods of time on your feet

  • Ability to work in a manufacturing environment with exposure to noise, moving machinery, and temperature variations.

  • Manual dexterity and visual acuity required for equipment operation and inspections.

Benefits:

At Electrolux, we take responsibility for our development in a supportive environment where we embrace our differences and learn from each other. In a truly multicultural setting, we shape living for the better and create remarkable experiences for employees and consumers, all around the globe.

Find out more on:

https://www.linkedin.com/company/electrolux/life/lifeatelectrolux

Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2023 Electrolux Group had sales of SEK 134 billion and employed 45,000 people around the world. For more information go to www.electroluxgroup.com.


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