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Technical Support Associate Jobs in Guntersville, AL

The Service Desk Support specialist will operate within a state-of-the-art service desk environment ... technical teams when necessary Education and Experience: Required: * Associate's degree in ...

The Service Desk Support specialist will operate within a state-of-the-art service desk environment ... technical teams when necessary Education and Experience: Required: * Associate's degree in ...

Qualis LLC is seeking an IT Support Specialist to provide technical support for enterprise IT ... Education * Associate's or Bachelor's degree in Information Technology, Computer Science, or ...

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Technical Support Associate information

See Guntersville, AL salary details

$8

$19

$45

How much do technical support associate jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for technical support associate in Guntersville, AL is $19.45, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $20.82 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What job categories do people searching Technical Support Associate jobs in Guntersville, AL look for?

The top searched job categories for Technical Support Associate jobs in Guntersville, AL are:

What cities near Guntersville, AL are hiring for Technical Support Associate jobs?

Cities near Guntersville, AL with the most Technical Support Associate job openings:

Quality Engineering Technical Support - 2nd shift

Huntsville, AL


Raytheon
Guided Missile and Space Vehicle Manufacturing • 10K+ employees

8.2

Company rating: 8.2 out of 10

Based on 86 frontline employees who took The Breakroom Quiz

38th of 72 rated aerospace companies

People enjoy working here

Good employer

Recommended by students


Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago


Job description

Date Posted:

2026-08-20

Country:

United States of America

Location:

US-AL-HUNTSVILLE-7745 ~ 7745 Eagle Rd ~ EAGLE

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Active and transferable U.S. government issued security clearance is required prior to start date.​ U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance​

Security Clearance Type:

DoD Clearance: Secret

Security Clearance Status:

Ability to obtain INTERIM U.S. government issued security clearance is required prior to start date

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. 

Raytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. We deliver solutions that help our nation and allies defend freedoms and deter aggression, creating a safer, more secure world. Join us and help shape the future of aerospace and defense.

This position is for 2nd shift and will provide an 8% shift differential for the hours worked from 2:00pm CT to 12:00pm CT.

What You Will Do

  • Performs receiving inspection activities.
  • First Article Inspection support activities.
  • Prepares reports and maintains records as required. Meets necessary certifications as required. 
  • Performs incidental related duties as assigned or required. Person must have a proven track record performing quality assurance inspections with minimal oversight.
  • Must be able to perform configuration verification of all levels of assemblies/hardware.
  • Must know how to verify that all operations have been completely performed and accepted, including but not limited to acceptance testing.
  • Must be able to verify all entries in Factory Operating System have been completed and closed correctly at all configuration levels.
  • Responsivity to recognize and enforce compliance of Raytheon Policies and Procedures.
  • High Touch, In-person Inspection responsibilities, critical for quality assurance inspection
  • Factory has 2 shifts.
  • Occasional overtime offered and willingness to participate in first shift schedule to accommodate training requirements

Qualifications you must have:

  • Minimum educational requirement High School Diploma or GED equivalent and 10 years of experience OR Associates Degree and 8 years of QA inspection or manufacturing experience
  • Previous experience with electro-mechanical assemblies.
  • The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.
  • Ability to obtain INTERIM U.S. Government issued security clearance prior to start date.


Qualifications we Value:  

  • Must be experienced performing inspections, using assembly instructions, and reading engineering drawings. Demonstrated understanding of engineering drawings (reading and interpreting).
  • Must be proficient in the understanding of torque and assembly methods/processes.
  • Must have customer selloff experience; foster excellent working relationships with internal/external stakeholders (ex. DCMA).
  • Familiar with SAP and/or PRISM
  • Solid understanding of Quality and Engineering Principles, must be capable of communicating quality and engineering criteria/issues to all levels of factory personnel.

Learn More & Apply Now

Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation.

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Clearance Information:

This position requires security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 60,000 USD - 114,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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About RTX

Sourced by ZipRecruiter

Industry

Guided missile and space vehicle manufacturing, it services, aerospace product and parts manufacturing and engineering professional services

Company size

10,000+ Employees

Headquarters location

Waltham, MA, US

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Benefits

Hours and flexibility

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