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Technical Support Manager Jobs in Montgomery, AL

The Technical Writer will develop, maintain, and manage comprehensive technical documentation supporting the full software development lifecycle, including system design, software architecture, user ...

The Technical Writer will develop, maintain, and manage comprehensive technical documentation supporting the full software development lifecycle, including system design, software architecture, user ...

The Technical Writer will develop, maintain, and manage comprehensive technical documentation supporting the full software development lifecycle, including system design, software architecture, user ...

The Technical Writer will develop, maintain, and manage comprehensive technical documentation supporting the full software development lifecycle, including system design, software architecture, user ...

Jira, Jira Service Management, Confluence, Remedy, Microsoft Office Suite. * Certifications: (411) Technical Support Specialist-Intermediate per DoD 8140.03M; * Active DoD Secret Clearance, US ...

The Technical Services Analyst I is a manufacturing plant support position within Information ... Support problem and incident management by performing root cause analysis for service interruption ...

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Technical Support Manager information

See Montgomery, AL salary details

$29.2K

$85K

$145.9K

How much do technical support manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for technical support manager in Montgomery, AL is $84,986.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,300.00 and $102,900.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Montgomery, AL?

The most popular types of Technical Support jobs in Montgomery, AL are:

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For Technical Support Manager jobs in Montgomery, AL, the most frequently searched job titles are:

What job categories do people searching Technical Support Manager jobs in Montgomery, AL look for?

The top searched job categories for Technical Support Manager jobs in Montgomery, AL are:

What cities near Montgomery, AL are hiring for Technical Support Manager jobs?

Cities near Montgomery, AL with the most Technical Support Manager job openings:

Infographic showing various Technical Support Manager job openings in Montgomery, AL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $84,986 per year, or $40.9 per hour.

Technical Sales Manager - Drilling Products

Minerals Technologies

Letohatchee, AL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 14 days ago


Job description

Overview

Minerals Technologies Inc. is a global, technology-driven specialty minerals company that develops, produces, and markets a wide range of minerals and mineral-based products and services.

Our products are an essential part of everyday life for millions of people around the world. They are used in consumer goods in paper and packaging, food and pharmaceuticals, household and personal care, pet care, automotives, and many more, as well as in industrial settings like steelmaking, metalcasting, construction, infrastructure, and wastewater remediation.

We are listed on the New York Stock Exchange under the ticker symbol MTX, headquartered in New York City, and have over 150 locations worldwide, with ~4,000 employees in 34 countries and 12 R&D centers.

We put people at the center of everything we do -- working safely, communicating openly, and managing our resources and businesses responsibly.

Company: CETCO, a Minerals Technologies Company, engineers some of the smartest, most reliable technologies and solutions to meet the needs of the industries and communities we serve. Discover our products and services that solve worldwide challenges in commercial, industrial, and infrastructure construction, environmental projects, water remediation, and more.

Position: Technical Sales Manager - Drilling Products

Location: Southeast USA

What We Offer:

  • Competitive pay, commensurate with experience
  • Health/Dental/Vision plans
  • 401k company match
  • Life Insurance
  • Short Term Disability & Long-Term Disability
  • Educational Assistance
  • Employee Assistance Plan
ResponsibilitiesJob Summary:

CETCO (Colloid Environmental Technologies Company), a division of Minerals Technologies Inc., is seeking a Technical Sales Manager.  This candidate will be responsible to execute our sales and marketing plan throughout "the territory" for Drilling Products. 

  • Increase revenue and reach sales targets for all distribution markets by:
    • Grow distribution network to support the business goals
    • Working with existing distributors to increase market share
    • Supporting distributors at industry events
    • Expand direct sales to large contractors at discretion of TSM & the Sales Director
  • Manage and grow a pipeline of opportunities. Utilize strategic selling techniques to optimize success.
  • Provide on-site technical support to contractors, distributors and project owners.  This includes working on active construction sites in a teaching role.
  • Educate engineering firms on CETCO products through regular contact and presentations. Provide technical support to get CETCO products specified on bids
  • Increase brand awareness by representing CETCO at local and national conferences and tradeshows.  Educate distributors, contractors, engineers and project owners by presenting at industry specific seminars and for continuing education events for associations and government regulatory bodies;
  • Meet and develop relationships with contractors by scheduling and teaching "drilling fluid schools" regularly at a local, regional and national level;
  • Work independently to plan, organize and manage territory travel schedule within assigned budget;
  • Define and manage territory goals and provide Sales Director with an up to date forecast based on opportunities, information from customer base, industry data, and economic trends;
  • Develop, execute and evolve sales strategy to achieve assigned monthly and annual sales targets;
  • Manage daily activities of the sales cycle including sales calls, quotes and follow ups;
  • Provide a report of weekly activities and territory trends to the Sales Director;
  • Develop new business through leads, cold calling, networking and prospecting;
  • Document customer interactions and opportunities in Customer Relationship Management program (CRM);
  • Work with sales support, accounts receivable, lab personnel and other corporate departments to provide for customer requirements;
  • Provide input and participate in product development.

OE/Lean

Actively participates in the implementation of sustainable improvement processes, such as 5S, Kaizen, Daily Management Control, Standard Work and Problem Solving.

Qualifications

Qualifications/Requirements

 

The requirements listed in the sections that follow are representative of the knowledge, skills and/or abilities required to perform the duties of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions (primary duties) of the job.

 

Education:       Bachelor's degree in the Sciences, Business or Marketing or industry relevant experience

Knowledge, Skills & Abilities: Experience in selling to distribution networks is preferred. Strong presentation, public speaking and communication skills are mandatory.  Ideal candidate will also be proficient in Microsoft Office and CRM programs.   Ideal candidate will be self-motivated, flexible and possess the ability to work within a team environment.  A proven track record of experience in managing multiple projects simultaneously is necessary. Drilling industry experience is desirable.   Candidates must be fluent in English. Ability to communicate effectively in both English and Spanish is highly desirable.

Travel:      40-60% travel at times

Working Conditions: Working conditions may require moderate lifting for up to 25kg at any given time.  Work requires regular travel and requires regular multi-night travel as well as occasional weekend and/or evening work. 

Safety: A new employee hired to perform the duties of this position is required to be provided New Employee Training by a qualified individual or through the online training system.  Additionally, an employee must be provided with further training if a job duty/task has changes that will affect the health and safety aspects of that employee's position.

Additional refresher safety training will be required as management deems appropriate or as dictated by government regulations.

Federal Applicant Information

IND123

Employment Type: FULL_TIME