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Technical Support Manager Jobs in Hoover, AL (NOW HIRING)

Mindlance

Technical Support Specialist 3

Birmingham, AL · On-site

Mindlance is a company providing IT support services, and they are seeking a Technical Support Specialist 3 to manage inbound IT incidents. The role involves logging incidents into a ticketing system ...

Johnson Service Group

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Lighting Services Engineer

Birmingham, AL · On-site

$35 - $40/hr

Technical Drawings: Create detailed lighting plans, technical drawings, and specifications that can ... Project Management: Manage lighting projects from concept to completion, coordinating with ...

The E Group

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IT Technical Support

Birmingham, AL · On-site

$27 - $37/hr

Technical Support Specialist 2 (Energy Management Systems) Date Posted: 8/26/2026 Location: Birmingham, AL 35203 Job Type: Contract Full-Time Immediate W2 contract position available in Birmingham ...

Vapor Thrift Store

Support Manager (Westover)

Westover, AL · On-site

$15 - $17/hr

Escalate any customer service concerns to Assistant Store Managers or Store Manager as needed. * Share the vision and mission of Vapor Ministries with customers. * Processing and Receiving * Quickly ...

Vapor Thrift Store

Support Manager (Westover)

Westover, AL · On-site

$15 - $17/hr

Escalate any customer service concerns to Assistant Store Managers or Store Manager as needed. * Share the vision and mission of Vapor Ministries with customers. * Processing and Receiving * Quickly ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Hoover, AL

Technical Support Manager information

See Hoover, AL salary details

$26K

$75.8K

$130.1K

How much do technical support manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for technical support manager in Hoover, AL is $75,803.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,400.00 and $91,800.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What job categories do people searching Technical Support Manager jobs in Hoover, AL look for?

The top searched job categories for Technical Support Manager jobs in Hoover, AL are:

What cities near Hoover, AL are hiring for Technical Support Manager jobs?

Cities near Hoover, AL with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Hoover, AL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $75,803 per year, or $36.4 per hour.

Treasury Management Technical Support

First-Horizon-Bank

Birmingham, AL • On-site

$52 - $76/hr

Other

Medical, Dental, Vision, Retirement

Posted 2 days ago

New

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Take incoming calls to fulfill servicing requests and provide technical assistance.
  • Build rapport and deepen client relationships by resolving issues on the first call.
  • Maintain an advanced knowledge of Treasury Management tools and services from both an end-user and technical perspective.
  • Present needs-based product recommendations to deepen the banking relationship.
  • Stay abreast of all changes, developments and enhancements for all systems and products.
  • Ensure all audit and security policies and procedures are followed in accordance with Bank policies and Federal regulations.
  • Navigate effectively and efficiently through multiple systems.
  • Possess and demonstrate a high level of professionalism.
  • Communicate in a clear, concise and professional manner.
  • Provide client focused solutions while being compliant with bank Policies and Procedures.
  • Partner with other departments within the organization to fulfill client requests.
  • Work closely with Treasury Management Sales, Product and Implementation groups.
  • Track client issues to identify product and process improvements or clients at risk due to frequent problems.
  • Provide client training and support on the use of TM Products.
  • Other duties and projects as assigned.
SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Bachelor's degree (BA/BS) from four-year college or university and three to four years related experience and/or training; equivalent combination of education and experience may be substituted for four-year degree. Excellent written and verbal communication skills, including telephone skills; strong interpersonal skills with managing technical issues. Knowledge of commercial banking products, including Treasury Management products and services. Strong commitment to client satisfaction.

CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc)

CTP, CCM or AAP preferred.

About Us

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.

Benefit Highlights
  • Medical with wellness incentives, dental, and vision
  • HSA with company match
  • Maternity and parental leave
  • Tuition reimbursement
  • Mentor program
  • 401(k) with 6% match
  • More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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