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Technical Support Associate Jobs in Oxford, AL (NOW HIRING)

Kronospan

Process Engineer Boards

Eastaboga, AL · On-site

... technical partners to evaluate new raw materials, chemicals, additives, and technologies. Support ... associates, we offer numerous benefits and advantages: - Growth opportunities, domestic and ...

Kronospan

Process Engineer Boards

Eastaboga, AL · On-site

The Process Engineer works closely with Production, Quality, Maintenance, Technical Services, and ... and support the achievement of business objectives. • Monitor and analyze product quality ...

Kronospan

Process Engineer Boards

Eastaboga, AL · On-site

... technical partners to evaluate new raw materials, chemicals, additives, and technologies. * Support ... associates, we offer numerous benefits and advantages: - Growth opportunities, domestic and ...

Community Health Systems

Medical Lab Tech Lead

Gadsden, AL · On-site

$55 - $75/hr

Maintains technical competency and seeks clarification when necessary. * Effectively utilizes all ... Associate Degree Medical Technology or physical, chemical, or biological sciences required * 2-4 ...

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Showing results 21-40

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Oxford, AL

Technical Support Associate information

See Oxford, AL salary details

$8

$19

$45

How much do technical support associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for technical support associate in Oxford, AL is $19.84, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $21.25 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Oxford, AL?

The most popular types of Technical Support jobs in Oxford, AL are:

What cities near Oxford, AL are hiring for Technical Support Associate jobs?

Cities near Oxford, AL with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Oxford, AL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $41,269 per year, or $19.8 per hour.

Manufacturing Production Technician

Advance Storage Products

Piedmont, AL • On-site

$28 - $40/hr

Full-time

Re-posted 19 days ago

Job description

Are you looking for an opportunity to be part of a hard-working team that rewards commitment and loyalty? Are you interested in building a career with best-in-class, growing, family-oriented company that delivers on its quality promise? Come join Advance Storage Products where we are looking to add reliable, long-term team members to our thriving environment!
Established in 1958, Advance Storage Products is the country's leading manufacturer of pushback systems, producing nearly half of all systems sold in the US. Advance's LoPro Pushback racking solution is recognized as
the "gold standard" for ease of installation, ease of operation, quality and durability. Our warehouse pallet racking solutions are used in major installations for many Fortune 500 companies.
We are looking to hire a Manufacturing Production Technician proficient in the Mandarin language to support our Piedmont, AL manufacturing operations. Under general supervision, the Manufacturing Production Technician will apply various technologies to install, test, modify, maintain and repair manufacturing machinery and equipment. This position will have the ability to convert oral speech and written text from English to Chinese (Mandarin) in a variety of contexts related to industrial machine design specifications.
Duties/Responsibilities:
  • Ensures quality and consistency in production processes by assessing, modifying, and/or calibrating equipment.
  • Ensure efficiency and productivity by evaluating and modifying production processes and/or equipment.
  • Identifies, troubleshoots, and resolves issues with equipment, devices, or products; uses precision instruments such as calipers, micrometers, and gauges to adjust.
  • Gather and arrange materials.
  • Assists manufacturing operations with tasks related to development, construction, and evaluation of prototypes, new products, operations, and/or procedures.
  • Drafts and maintains production logs, inventories, documentation, and reports including those outlining procedures, batch records, inventory, productivity, changeover, and progress.
  • Ensures compliance with health and safety laws, regulations, and best practices.
  • Carefully listens to or reads content and acronyms in Mandarin.
    • Understands and analyzes what is being said or written in Mandarin, and effectively and accurately translates the message, intent, and nuances being communicated.
    • Reproduces statements or questions in English.
    • Facilitates effective communication among individuals, companies, or other interested parties.
    • Attend all required mutual meetings where translation may be needed.
    • Gathers, develops, and maintains lists of terminology and information that may be used in technical translations such as industrial materials.
  • Performs other duties as assigned.
Required Skills/Abilities:
  • Excellent verbal and written communication skills in English and Mandarin, with proven ability to clearly communicate with technical support teams, engineering, maintenance, and operations management.
  • Thorough understanding of products and equipment used in manufacturing.
  • Excellent organizational skills and attention to detail
  • Excellent time management skills, with proven ability to meet deadlines
  • Strong analytical and problem-solving skills
  • Proficient with Microsoft Office Suite
  • Ability to appropriately understand and respond to culturally sensitive situations, perspectives, and phrases.
  • Ability to work well under pressure and in intense situations.
  • Ability to successfully interact with all stakeholders at multi-levels of responsibility in an industrial environment.
Education and Experience:
  • Associate’s degree or postsecondary certificate in related discipline required; bachelor’s degree preferred.
  • At least two years of related experience required.
Physical Requirements:
The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • May be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
  • Specific vision abilities required by this job include close vision requirements for computer work.
  • Light to moderate lifting may be required.
  • Ability to work in a confined area.
  • Ability to sit at a computer for an extended period.
  • Must be able to access and navigate each department at the organization’s facilities.
  • 10% travel annually for visits to other Advance locations and/or training related activity.

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