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Technical Support Associate Jobs in Mobile, AL (NOW HIRING)

The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks ... Associate's degree in networking, computer technology, or CCNA (preferred) Previous work in telecom ...

The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks ... Associate's degree in networking, computer technology, or CCNA (preferred) Previous work in telecom ...

Provide technical support to operations, maintenance, and production teams * Ensure all automation ... Associate degree or technical certification in Electrical Technology, Industrial Automation ...

... their technical expertise while working alongside experienced professionals on a diverse portfolio of infrastructure projects. The Engineering Associate will support the planning, design, and ...

... their technical expertise while working alongside experienced professionals on a diverse portfolio of infrastructure projects. The Engineering Associate will support the planning, design, and ...

... technical expertise while working alongside experienced professionals on a diverse portfolio of infrastructure projects.The Engineering Associate will support the planning, design, and delivery of ...

... their technical expertise while working alongside experienced professionals on a diverse portfolio of infrastructure projects. The Engineering Associate will support the planning, design, and ...

Showing results 21-40

Technical Support Associate information

See Mobile, AL salary details

$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for technical support associate in Mobile, AL is $24.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $26.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What are the most commonly searched types of Technical Support jobs in Mobile, AL?

The most popular types of Technical Support jobs in Mobile, AL are:

What are popular job titles related to Technical Support Associate jobs in Mobile, AL?

For Technical Support Associate jobs in Mobile, AL, the most frequently searched job titles are:

What cities near Mobile, AL are hiring for Technical Support Associate jobs?

Cities near Mobile, AL with the most Technical Support Associate job openings:

Deployed Support Specialist with Security Clearance

Beacon Hill

Pascagoula, MS โ€ข On-site

Contractor

Re-posted 21 days ago


Job description

Must Haves: Secret Clearance IAT II Certification 4 years of experience HS degree or GED Experience providing deployed support. Requires a CCT or CCST (The Cisco Certified Support Technician (CCST) is an entry-level certification validating foundational skills in IT support, networking, or cybersecurity. It acts as a stepping stone for beginners aiming for careers like Help Desk Support or IT Specialist, and prepares them for advanced certifications such as CCNA) Pluses: Microsoft or Cisco Certified Network Associate (CCNA) certification preferred Day to Day: Provide network technical advice and assistance during the planning phase of a deployment or exercise and coordinate swift solutions to networking problems during the execution phase. Provide direct computer and network support to include router, firewall, Intrusion Detection Systems/Intrusion Prevention Systems (IDS/IPS), Domain Name System (DNS), Active Directory (AD) and Exchange, configuration, installation, maintenance and troubleshooting to USMC deployed units. Assist in the development and execution of Information Assurance (IA) training for deployed units. Provide direct support to the D-30 process. Support operational requirements for the operational environment; identify required Hardware (HW) and Software (SW); submit personnel foreign country clearance requests and obtain necessary visas; document the result of the deployment in a Government-provided template with input and conduct a post-deployment review with the Government; coordinate return of any unused and reusable equipment to stock; coordinate the transportation of all HW and SW required to support contingency operations and obtain all import permits. Experience providing deployed support. Must possess an Original Equipment Manufacturer (OEM) network support certification and an Operating System (OS)/Application Certification (i.e. Microsoft/Cisco). Microsoft or Cisco Certified Network Associate (CCNA) certification preferred.