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Technical Support Associate Jobs in Mobile, AL (NOW HIRING)

C Spire

CX Specialist I, VoIP

Mobile, AL · On-site

The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks ... Associate's degree in networking, computer technology, or CCNA (preferred) Previous work in telecom ...

Cspire_telapex

CX Specialist I, VoIP

Mobile, AL · On-site

The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks ... Associate's degree in networking, computer technology, or CCNA (preferred) Previous work in telecom ...

Thompson Engineering

Engineering Associate

Daphne, AL · On-site

... their technical expertise while working alongside experienced professionals on a diverse portfolio of infrastructure projects. The Engineering Associate will support the planning, design, and ...

Thompson Engineering

Engineering Associate

Daphne, AL · On-site

$65 - $90/hr

... their technical expertise while working alongside experienced professionals on a diverse portfolio of infrastructure projects. The Engineering Associate will support the planning, design, and ...

Thompson Engineering

Engineering Associate

Mobile, AL · On-site

$65 - $90/hr

... their technical expertise while working alongside experienced professionals on a diverse portfolio of infrastructure projects. The Engineering Associate will support the planning, design, and ...

Thompson Engineering

Engineering Associate

Mobile, AL · On-site

... their technical expertise while working alongside experienced professionals on a diverse portfolio of infrastructure projects. The Engineering Associate will support the planning, design, and ...

Thompson Engineering

Engineering Associate

Daphne, AL · On-site

... technical expertise while working alongside experienced professionals on a diverse portfolio of infrastructure projects.The Engineering Associate will support the planning, design, and delivery of ...

Thompson Engineering

Engineering Associate

Daphne, AL · On-site

... their technical expertise while working alongside experienced professionals on a diverse portfolio of infrastructure projects. The Engineering Associate will support the planning, design, and ...

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Technical Support Associate information

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How much do technical support associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for technical support associate in Mobile, AL is $20.48, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $21.92 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Mobile, AL?

The most popular types of Technical Support jobs in Mobile, AL are:

What are popular job titles related to Technical Support Associate jobs in Mobile, AL?

For Technical Support Associate jobs in Mobile, AL, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Mobile, AL look for?

The top searched job categories for Technical Support Associate jobs in Mobile, AL are:

What cities near Mobile, AL are hiring for Technical Support Associate jobs?

Cities near Mobile, AL with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Field Service Engineer I- Mobile, AL & New Orleans, LA

Olympus Corporation of the Americas

Mobile, AL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Olympus Corporation Of The Americas rating

8.2

Company rating: 8.2 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

133rd of 496 rated machine equipment manufacturers

Job description

Working Location: Alabama, Mobile; Louisiana, New Orleans
Workplace Flexibility: Field
For more than 100 years, Olympus has focused on making people's lives healthier, safer and more fulfilling.
Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.
Our five Core Values empower us to achieve Our Purpose:
Patient Focus, Integrity, Innovation, Impact and Empathy.
Learn more about Life at Olympus: https://www.olympusamerica.com/careers.
Job Description
The Field Service Engineer (FSE) services and maintains all product lines for Olympus America medical products. Under supervision of Manager and Senior FSE Trainer, the FSE will service and provide expert level technical support to assigned equipment.
Job Duties
  • Establish and maintain a high level of customer satisfaction with assigned products, support and service.
  • Respond to customer inquiries, maintain a good customer service reputation by complying with all regulatory requirements and all aspects of company quality system.
  • Train customers on the basic operation and use of assigned products.
  • Provide feedback concerning product questions, workflow issues, performance anomalies encountered in the field, and make recommendations for service improvements.
  • Perform new equipment installations, upgrades, post installation testing, troubleshooting and all other aspects of technical support for all assigned products.
  • Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner.
  • Open communication with territory Sales Representatives
  • Provide support at conventions, trade shows and customer trials.
  • Establishes, develops, or maintains field contact with key customers, clinicians and researchers, and other decision makers in assigned accounts including travel to customer facilities and onsite support. Employees must adhere to all customer vendor credentialing requirements when visiting medical facilities
  • Performs other duties as assigned.

Job Requirements
Required:
  • Must be a self-starter, able to travel on short notice and work independently with minimal supervision.
  • Must be capable of multi-tasking, setting priorities and scheduling work activities.
  • Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments.
  • Basic understanding of computer systems, video, audio, and control system concepts.
  • Valid Driver's License required.
  • Ability to travel overnight (>40%).
  • Ability to work flexible hours as required including weekends.
  • High degree of personal organization.
  • Associate degree in electronics, computer science or related technical discipline is required or four plus years of equivalent experience and/or Military Technical experience.
  • Minimum of one to three years as a Field Service Engineer, or equivalent experience.
  • Experience working with and troubleshooting electromechanical / microprocessor-based products.
  • Experienced user of Microsoft Office tools, including Excel, Word and Power Point.
  • Strong customer service skills.
  • Solid working knowledge of electronics, personal computer hardware and software.
  • Proven ability to work under pressure.
  • Ability to articulate technical and user needs in a concise manner easily understood by all.
  • Ability to work with field personnel, management, and customers.
  • Demonstrated decision-making ability towards solving problems, and effectively communicate these solutions to co-workers and customers.
  • Must always hold a valid U.S. Driver's License that is not revoked or suspended in any state, province or other jurisdiction.
  • Excellent communication skills both written, verbal, and presentation.
  • Cooperate and participate as an effective team member in creating a positive working environment.

Preferred:
  • Bachelor's degree preferred.
  • Working knowledge of networking, hospital information systems, and DICOM or PACS systems is desirable.
  • Experience working with and troubleshooting video display and video routing systems is desirable.
  • CompTIA Net+ or CompTIA A+ or other similar industry recognized certification is preferred.

Why join Olympus?
We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.
Equitable Offerings you can count on:
  • Competitive salaries, annual bonus and 401(k)* with company match
  • Comprehensive medical, dental, vision coverage effective on start date
  • 24/7 Employee Assistance Program
  • Free live and on-demand Wellbeing Programs
  • Generous Paid Vacation and Sick Time
  • Paid Parental Leave and Adoption Assistance*
  • 12 Paid Holidays
  • On-Site Child Daycare, Café, Fitness Center**

Connected Culture you can embrace:
  • Work-life integrated culture that supports an employee centric mindset
  • Offers onsite, hybrid and field work environments
  • Paid volunteering and charitable donation/match programs
  • Employee Resource Groups
  • Dedicated Training Resources and Learning & Development Programs
  • Paid Educational Assistance

*US Only
**Center Valley, PA and Westborough, MA
Are you ready to be a part of our team?
Learn more about our benefits and incentives: https://www.olympusamerica.com/careers/benefits-perks.
At Olympus, we are committed to Our Purpose of making people's lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.
For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.
Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com.
You Belong at Olympus
We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply.
Applicants Requesting Accommodations: Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).
Let's realize your potential, together.
It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.
Posting Notes: || United States (US) || Alabama (US-AL) || Mobile || Field Service

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