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Technical Support Analyst Jobs in Arizona (NOW HIRING)

HCTec

IT Support Analyst II

Chandler, AZ · On-site

The IT Support Analyst will be responsible for providing technical support and assistance to our employees and clients, ensuring that our systems and software are up and running smoothly. The ideal ...

HCTec

IT Support Analyst II

Chandler, AZ · On-site

HCTec is seeking an IT Support Analyst II who will be responsible for providing technical support and assistance to employees and clients. The ideal candidate will ensure that systems and software ...

HCTec

IT Support Analyst II

Scottsdale, AZ · On-site

HCTec is seeking an IT Support Analyst II who will be responsible for providing technical support and assistance to employees and clients. The ideal candidate will ensure that systems and software ...

IDEALFORCE LLC

Technical Support (39771)

Phoenix, AZ · On-site

Description of duties: - Provide training and technical support to Right of Way staff on existing systems, databases, and programs (60% of responsibilities) - Conduct and analyze specialized ...

Aveva

Technical Support Engineer

Scottsdale, AZ · On-site +1

$56K - $115K/yr

As a Technical Support Engineer, you will: * Complete a structured onboarding and product ramp-up ... Analyze customer support data and trends, communicating insights effectively to account teams and ...

Axon

Technical Support Engineer

Mesa, AZ

Your Impact The Technical Support Engineer provides 2nd and 3rd level support to Dedrone by Axon ... Work with engineering and development teams to perform root cause analysis * Take part in On-call ...

Collabera

Technical Support Specialist

Chandler, AZ · On-site

Technical Support Specialist Location: Chandler,AZ / Addison,TX / Hopewell,NJ Work Arrangement: 4 day in office with 1 day WFH Client Industry: Banking Duration: 12 -18 months Contract Schedule:

Axon

Technical Support Engineer

Mesa, AZ · On-site

$27.22 - $43.56/hr

Your Impact The Technical Support Engineer provides 2nd and 3rd level support to Dedrone by Axon ... Work with engineering and development teams to perform root cause analysis * Take part in On-call ...

Blue Alliance

Client Support Analyst II

Phoenix, AZ · On-site

... Client Support Analyst II to provide intermediate technical support, handle support requests ... Required : • Intermediate technical support experience • Experience handling support primarily ...

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Technical Support Analyst information

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How much do technical support analyst jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for technical support analyst in Arizona is $25.66, according to ZipRecruiter salary data. Most workers in this role earn between $20.14 and $29.13 per hour, depending on experience, location, and employer.

What is a technical support analyst?

A technical support analyst is part of an organization’s information technology (IT) department. Their job consists of installing, maintaining, and inspecting computer software. Additional duties involve providing technical assistance to users. A career as a technical support analyst requires experience with computers and knowledge of software and hardware. Many employers prefer candidates with an associate or bachelor’s degree. Other qualifications are strong troubleshooting skills and the willingness to work overtime.

What are the key skills and qualifications needed to thrive as a technical support analyst?

To thrive as a Technical Support Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by an IT-related degree or relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow), remote desktop tools, and diagnostic software is typically required. Strong communication, patience, and problem-solving skills set outstanding analysts apart when resolving user issues. These skills and qualifications are essential for efficiently diagnosing technical problems, ensuring user satisfaction, and maintaining smooth business operations.

What are some typical challenges technical support analysts face, and how do they overcome them?

Technical Support Analysts often encounter challenges such as troubleshooting complex technical issues, managing high ticket volumes, and communicating solutions to users with varying technical backgrounds. To overcome these, analysts rely on strong problem-solving skills, clear communication, and collaboration with other IT team members or escalation points. Continuous learning about new technologies and systems is also essential for staying effective and providing timely, accurate support.

Is technical support a stressful job?

Technical Support Analysts often experience stress due to handling urgent issues, managing multiple tickets, and meeting performance metrics. The job requires strong problem-solving skills, patience, and the ability to work under pressure, especially during high-demand periods or complex technical problems.
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Technical Support Analyst jobs near you
Infographic showing various Technical Support Analyst job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, 2% Temporary, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $53,376 per year, or $25.7 per hour.

IT Support Analyst II

HCTec

Chandler, AZ • On-site

Full-time

Re-posted 23 days ago

HCTec rating

7.2

Company rating: 7.2 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

137th of 225 rated it services

Job description

Job Summary:

The IT Support Analyst will be responsible for providing technical support and assistance to our employees and clients, ensuring that our systems and software are up and running smoothly. The ideal candidate will have a strong technical background, excellent problem-solving abilities, excellent communication abilities, and the ability to communicate technical information to non-technical users.

To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.

Key Responsibilities:

Provide remote and on-site technical support and assistance to end-users for hardware, software, and network-related issues.

Answer and respond to and resolve help desk requests in a timely manner.

Analyze and troubleshoot complex technical problems and provide effective solutions.

Install, configure, and troubleshoot computer hardware and software, printers, and other peripherals.

Perform routine maintenance on computer systems, such as backups and software updates.

Manage user accounts and permissions across various systems and applications.

Participate in the development and implementation of IT policies and procedures.

Document and maintain a knowledge base of common issues and solutions.

Assist with the testing and implementation of new software and hardware.

24/7 On-Call IT Support rotation.

Travel to client locations in the local area.

Qualifications:

2+ years of experience in IT support or related role.

Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network technologies.

Experience with server administration and virtualization technologies.

Excellent written and verbal communication skills.

Ability to work independently and in a team environment.

Strong problem-solving and analytical skills.

Relevant certifications such as A+, Network+, ITIL, MCSA, CCNA, or ITIL are a plus.

Bachelor's or Associate degree in Computer Science, Information Technology, or related field a plus.

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