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Associate Service Desk Analyst Jobs in Arizona (NOW HIRING)

Mattamy Homes

Service Desk Analyst

Scottsdale, AZ · On-site

$20.75 - $28.25/hr

The Service Desk Analyst is the primary point of contact for end-users with IT-related queries. As such, this role leads the day-to-day fulfillment of user assistance requests, investigating ...

Mattamy Homes

Service Desk Analyst

Scottsdale, AZ

$20.75 - $28.25/hr

The Service Desk Analyst is the primary point of contact for end-users with IT-related queries. As such, this role leads the day-to-day fulfillment of user assistance requests, investigating ...

IDEALFORCE LLC

Service Desk Analyst(35208)

Phoenix, AZ

$20.25 - $27.75/hr

... for a Service Desk Analyst to join our customer in Phoenix, AZ. Please find below additional ... Associate's degree or five years' experience in a technical support position including technical ...

IDEALFORCE LLC

Service Desk Analyst(34980)

Phoenix, AZ

$20.25 - $27.75/hr

... for a Service Desk Analyst to join our customer in Phoenix, AZ. Please find below additional ... Associate's degree or five years' experience in a technical support position including technical ...

IDEALFORCE LLC

Service Desk Analyst (40340)

Phoenix, AZ

$20.25 - $27.75/hr

Company Description IDEALFORCE has a CONTRACT position available immediately for a Service Desk Analyst to join our customer in Phoenix, AZ . This is an ONSITE position and require in person ...

Womble Bond Dickinson

Analyst I Service Desk

Phoenix, AZ · On-site

$45K - $83K/yr

The Service Desk Analyst is a key member of a collaborative team that provides high-quality ... Associate's degree or equivalent from a two-year college required; a four-year degree and relevant ...

IDEALFORCE LLC

Service Desk Analyst (38684)

Phoenix, AZ

$20.25 - $27.75/hr

... immediately for Service Desk Analyst to join our customer in Phoenix, AZ. This is an ONSITE ... Associate's degree plus three or more years of information technology experience (or equivalent ...

IDEALFORCE LLC

Service Desk Analyst (38725)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

... immediately for Service Desk Analyst to join our customer in Phoenix, AZ. This is an ONSITE ... Associate's degree plus three or more years of information technology experience (or equivalent ...

IDEALFORCE LLC

Service Desk Analyst (40896)

Phoenix, AZ

$20.25 - $27.75/hr

... a Service Desk Analyst to join our customer in Phoenix Arizona. This is an ONSITE position ... Associate's degree plus three or more years of information technology experience (or equivalent ...

IDEALFORCE LLC

Service Desk Analyst (41908)

Phoenix, AZ

$20.25 - $27.75/hr

Company Description IDEALFORCE has a part time CONTRACT position available immediately for a Service Desk Analyst to join our customer in Phoenix AZ. This is an ONSITE position. Please find below ...

IDEALFORCE LLC

Service Desk Analyst II(35732)

Phoenix, AZ

$20.25 - $27.75/hr

... for a Service Desk Analyst II to join our customer in Phoenix, AZ. Please find below additional ... Associate's degree or five years' experience in a technical support position including technical ...

IDEALFORCE LLC

Service Desk Analyst(36357)

Phoenix, AZ

$20.25 - $27.75/hr

... for a Service Desk Analyst to join our customer in Phoenix Arizona. This is an ONSITE position ... Associate's degree plus three or more years of information technology experience (or equivalent ...

IDEALFORCE LLC

Service Desk Analyst (37202)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

... for Service Desk Analyst to join our customer in Phoenix Arizona . This is an ONSITE position ... Associate's degree plus three or more years of information technology experience (or equivalent ...

IDEALFORCE LLC

Service Desk Analyst(34981)

Phoenix, AZ

$20.25 - $27.75/hr

... for a Service Desk Analyst to join our customer in Phoenix Arizona. This is an ONSITE position ... Associate's degree plus three or more years of information technology experience (or equivalent ...

IDEALFORCE LLC

Service Desk Analyst II (38724)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

... Service Desk Analyst II to join our customer in Phoenix, AZ. This is an ONSITE position. Please ... Associate's degree plus three or more years of information technology experience (or equivalent ...

Judge Group, Inc.

Help Desk Analyst

Scottsdale, AZ · On-site

$20 - $23/hr

Heavy focus on customer service skills. Responsibilities: * * Help Desk Analyst provides support to end users for computer, application, system, device, access and hardware issues. * Identifies ...

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All JobsAssociate Service Desk Analyst JobsAssociate Service Desk Analyst Jobs in Arizona

Associate Service Desk Analyst information

See Arizona salary details

$13

$22

$33

How much do associate service desk analyst jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for associate service desk analyst in Arizona is $22.45, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $25.10 per hour, depending on experience, location, and employer.

What is the highest salary for a service desk?

The highest salary for an Associate Service Desk Analyst can reach around $60,000 to $70,000 annually, depending on experience, certifications, and location. Senior or specialized roles in IT support may offer higher compensation, especially with advanced skills or in high-demand areas.

What is the difference between Associate Service Desk Analyst vs Service Desk Technician?

AspectAssociate Service Desk AnalystService Desk Technician
Required CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, remote support, IT support teamsHelp desk, on-site support, technical troubleshooting
Employer & Industry UsageIT service providers, corporate IT departmentsIT support companies, corporate IT departments
Common Search & ComparisonYesYes

The Associate Service Desk Analyst and Service Desk Technician roles share similar certifications and work environments, often working in help desk settings within IT departments or support companies. The main difference lies in the job scope: the Associate Service Desk Analyst typically handles initial support and customer communication, while the Service Desk Technician may focus more on technical troubleshooting and on-site support. Both roles are essential for effective IT support and often overlap in responsibilities.

Is SOC analyst a high paying job?

A SOC analyst typically earns a competitive salary that varies by experience, location, and employer. Entry-level positions may start lower, but with certifications like CompTIA Security+ or CISSP, salaries can increase significantly, especially for those with specialized skills in cybersecurity and threat detection.

What is the average salary for a service desk analyst?

The average salary for a service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced analysts with certifications like CompTIA or ITIL can earn higher salaries.

What does a service desk analyst do?

A service desk analyst provides technical support to end-users by troubleshooting hardware, software, and network issues. They document incidents, resolve common problems, and escalate complex issues to specialized teams, often using ticketing systems and remote tools. Strong communication skills and knowledge of IT environments are essential for this role.
What are the most commonly searched types of Service Desk Analyst jobs in Arizona? The most popular types of Service Desk Analyst jobs in Arizona are:
What are popular job titles related to Associate Service Desk Analyst jobs in Arizona? For Associate Service Desk Analyst jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Associate Service Desk Analyst jobs in Arizona look for? The top searched job categories for Associate Service Desk Analyst jobs in Arizona are:
What cities in Arizona are hiring for Associate Service Desk Analyst jobs? Cities in Arizona with the most Associate Service Desk Analyst job openings:
Associate Service Desk Analyst jobs near you
Service Desk Analyst

Service Desk Analyst

Mattamy Homes

Scottsdale, AZ • On-site

$20.75 - $28.25/hr

Full-time

Posted 15 days ago

Job description

Location:
Phoenix, Arizona (5 days/week in office)
Company:
Mattamy Asset Management
Department:
IT Enterprise Services, Mattamy Asset Management
Employment Type:
Full-Time
Reports to:
Manager, Service Desk
At Mattamy Asset Management (MAM), everyone has an important role to play in our shared success. Developing thoughtfully planned communities is complex work and our diverse teams come together to deliver on that mission in every aspect. We are thoughtful planners, precise project managers and practiced subject matter experts. And in each area of our evolving business, we are trusted to drive results. Here, your opinion will be invited, and your contributions will count. You'll be surrounded by caring people who encourage you to be exactly who you are. You'll grow in your area of expertise, learning alongside committed colleagues. With a relentless focus on industry leadership and a deep commitment to sustainability, we've got big plans for the future - and for you.
Learn more about what makes working at Mattamy special and our award-winning culture.
What we offer
Reporting to the IT Manager, Service Desk. The Service Desk Analyst is the primary point of contact for end-users with IT-related queries. As such, this role leads the day-to-day fulfillment of user assistance requests, investigating incidents, providing troubleshooting expertise and resolving situations as they arise.
The Service Desk Analyst is familiar with queue management techniques to ensure prompt and efficient service and can manage access control to remote systems. This role liaises with the appropriate support teams and third parties for escalation.
What you'll do
  • Provide exemplary end-user support and service in all situations
  • Provide a prompt response to user requests for information and assist in application system problem resolution
  • Provide direct technical support to end-users to troubleshoot problems in an efficient and effective manner
  • Keep the end-user informed of progress and advise on workarounds
  • Monitor and report on service levels to ensure alignment with targets
  • Log all incoming calls in an Incident Management tool and resolve and / or escalate calls as required
  • Develop and maintain support knowledge base containing troubleshooting approaches, methods and fixes as observed in Incident and Problem Management
  • Ensure that knowledge entries in the support knowledge base are up-to-date and consistent
  • Perform access control activities such as active directory accounts, local user privileges, etc.
  • Prioritize and allocate incidents and provide on calls support as required.
  • Be adequately informed on the IT operating environment (hardware and software) as it relates to overall IT service delivery.
  • Collaborate with other IT Service Delivery Leads for activities such as incident management, problem management and root cause analysis.
  • Coordinate with relevant IT Service Delivery leads to resolve after-hours incidents

What you bring
  • College diploma or university degree in business or information systems
  • Minimum of 1-2 years' related experience
  • Must be available to work shifts from 9:30 AM MST to 5:30 PM MST during Daylight Saving Time (March to November) and 8:00 AM MST to 5:00 PM MST outside of Daylight Saving Time (November to March).
  • Must be able to travel to Canada for Team Meetings two times per year
  • Experience providing direct technical support to end users via telephone or e-mail to troubleshoot problems in an efficient and effective manner
  • Experience logging incoming calls in an Incident Management tool and resolving and / or escalating calls.
  • Experience in prioritizing and allocating incidents and queue management.
  • Experience in access control activities such as active directory accounts, local user privileges, etc. an asset
  • Strong communication skills - both written and verbal
  • Effective negotiation skills, able to use tact and diplomacy when dealing with various users and customers
  • Able to multi-task and prioritize appropriately in a fast paced environment
  • Experience using Microsoft Office.

Bonus points
  • A+ Certification
  • ITIL Foundations Certification
  • Familiarity with and demonstrated understanding of enterprise's business and IT operating environment an asset.

We encourage applicants who meet most of the role requirements to hit that submit button and apply! It's okay if you don't have 100% of the requirements. If you're the right candidate, we'll help you learn and grow.
Who we are
Mattamy Asset Management (MAM) is the parent company of Mattamy Homes Canada and Mattamy Homes U.S., which together make up the largest family-owned homebuilding platform in North America.
Be yourself. We want it that way.
At Mattamy, we're passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important to the work we do to support our homebuyers, colleagues, and communities. From how we build our teams to cultivating our leaders, we're on a journey toward a welcoming, barrier-free culture for everyone.
Mattamy Asset Management is committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us on your application and we will work with you to meet your needs.
Qualified applicants will be contacted directly by the Talent Acquisition team.

Apply