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Associate Service Desk Analyst Jobs in Phoenix, AZ

vTech Solution

Service Desk Analyst

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Job Title: Level 1 Service Desk Analyst Type: Contract - 12 Months (Probability of Extension) Location: Phoenix, AZ (Onsite) Interview : In Person interview Position Description: Service Desk ...

StrongMind

Service Desk Analyst

Chandler, AZ · On-site

$20.25 - $27.50/hr

Service Desk Analyst Location: Chandler, AZ Reports to: Service Desk Manager Employment Type: Full-Time, Non-Exempt About StrongMind StrongMind is a remote-first education and technology company on a ...

IDEALFORCE LLC

Service Desk Analyst(35208)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

... for a Service Desk Analyst to join our customer in Phoenix, AZ. Please find below additional ... Associate's degree or five years' experience in a technical support position including technical ...

IDEALFORCE LLC

Service Desk Analyst(34980)

Phoenix, AZ

$20.25 - $27.75/hr

... for a Service Desk Analyst to join our customer in Phoenix, AZ. Please find below additional ... Associate's degree or five years' experience in a technical support position including technical ...

IDEALFORCE LLC

Service Desk Analyst (38725)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

... immediately for Service Desk Analyst to join our customer in Phoenix, AZ. This is an ONSITE ... Associate's degree plus three or more years of information technology experience (or equivalent ...

IDEALFORCE LLC

Service Desk Analyst (40340)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Company Description IDEALFORCE has a CONTRACT position available immediately for a Service Desk Analyst to join our customer in Phoenix, AZ . This is an ONSITE position and require in person ...

IDEALFORCE LLC

Service Desk Analyst (38684)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

... immediately for Service Desk Analyst to join our customer in Phoenix, AZ. This is an ONSITE ... Associate's degree plus three or more years of information technology experience (or equivalent ...

IDEALFORCE LLC

Service Desk Analyst (40896)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

... a Service Desk Analyst to join our customer in Phoenix Arizona. This is an ONSITE position ... Associate's degree plus three or more years of information technology experience (or equivalent ...

IDEALFORCE LLC

HRIS Service Desk Analyst (41368)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

All HRIS Service Desk Analyst are responsible for providing technical assistance and support ... Associate or bachelor's degree in computer science or a minimum of 4 years of equivalent work ...

Expert Technology Services

Help Desk Analyst

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Phoenix, AZ - Help Desk Analyst (AZDOA ERP Division) | 100% Remote Local Phoenix, AZ candidates ... Strong customer service and technical troubleshooting skills * Experience documenting processes and ...

IDEALFORCE LLC

Service Desk Analyst (41908)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Company Description IDEALFORCE has a part time CONTRACT position available immediately for a Service Desk Analyst to join our customer in Phoenix AZ. This is an ONSITE position. Please find below ...

IDEALFORCE LLC

Service Desk Analyst II(35732)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

... for a Service Desk Analyst II to join our customer in Phoenix, AZ. Please find below additional ... Associate's degree or five years' experience in a technical support position including technical ...

IDEALFORCE LLC

Service Desk Analyst(36357)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

... for a Service Desk Analyst to join our customer in Phoenix Arizona. This is an ONSITE position ... Associate's degree plus three or more years of information technology experience (or equivalent ...

IDEALFORCE LLC

Service Desk Analyst (37202)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

... for Service Desk Analyst to join our customer in Phoenix Arizona . This is an ONSITE position ... Associate's degree plus three or more years of information technology experience (or equivalent ...

IDEALFORCE LLC

Service Desk Analyst(34981)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

... for a Service Desk Analyst to join our customer in Phoenix Arizona. This is an ONSITE position ... Associate's degree plus three or more years of information technology experience (or equivalent ...

IDEALFORCE LLC

Service Desk Analyst II (38724)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

... Service Desk Analyst II to join our customer in Phoenix, AZ. This is an ONSITE position. Please ... Associate's degree plus three or more years of information technology experience (or equivalent ...

Master Electronics

IT Service Desk Analyst

Phoenix, AZ · On-site

$24 - $28/hr

Join our Phoenix team as an IT Service Desk Analyst and be the friendly, solutions-focused first point of contact employees can count on when technology gets in the way. You'll combine technical ...

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All JobsAssociate Service Desk Analyst JobsAssociate Service Desk Analyst Jobs in Phoenix, AZ

Associate Service Desk Analyst information

See Phoenix, AZ salary details

$14

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How much do associate service desk analyst jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for associate service desk analyst in Phoenix, AZ is $23.92, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $26.73 per hour, depending on experience, location, and employer.

What is the difference between Associate Service Desk Analyst vs Service Desk Technician?

AspectAssociate Service Desk AnalystService Desk Technician
Required CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, remote support, IT support teamsHelp desk, on-site support, technical troubleshooting
Employer & Industry UsageIT service providers, corporate IT departmentsIT support companies, corporate IT departments
Common Search & ComparisonYesYes

The Associate Service Desk Analyst and Service Desk Technician roles share similar certifications and work environments, often working in help desk settings within IT departments or support companies. The main difference lies in the job scope: the Associate Service Desk Analyst typically handles initial support and customer communication, while the Service Desk Technician may focus more on technical troubleshooting and on-site support. Both roles are essential for effective IT support and often overlap in responsibilities.

Is an associate service desk analyst an entry level job?

Yes, an associate service desk analyst is typically considered an entry-level position that involves providing technical support, troubleshooting hardware and software issues, and assisting users. It often requires basic knowledge of IT tools and customer service skills, making it suitable for those starting their IT careers.

What does an associate service desk analyst do?

An associate service desk analyst provides technical support and assistance to users experiencing hardware, software, or network issues. They troubleshoot problems, document incidents, and escalate complex issues to higher-level support, often using ticketing systems and remote tools. This role typically requires good communication skills and basic knowledge of IT systems and tools.

What is the average salary for an associate service desk analyst in the US?

The average salary for an associate service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications. Entry-level roles may start lower, while those with additional skills in troubleshooting, ticketing systems, or ITIL frameworks can earn higher wages.

What are the most commonly searched types of Service Desk Analyst jobs in Phoenix, AZ?

The most popular types of Service Desk Analyst jobs in Phoenix, AZ are:

What are popular job titles related to Associate Service Desk Analyst jobs in Phoenix, AZ?

For Associate Service Desk Analyst jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Associate Service Desk Analyst jobs in Phoenix, AZ look for?

The top searched job categories for Associate Service Desk Analyst jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Associate Service Desk Analyst jobs?

Cities near Phoenix, AZ with the most Associate Service Desk Analyst job openings:

Associate Service Desk Analyst jobs near you
Infographic showing various Associate Service Desk Analyst job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $49,751 per year, or $23.9 per hour.

Service Desk Analyst

vTech Solution

Phoenix, AZ • On-site

$20.25 - $27.75/hr

Contractor

Re-posted 8 days ago

Job description

Job Title: Level 1 Service Desk Analyst
Type: Contract – 12 Months (Probability of Extension)
Location: Phoenix, AZ (Onsite)
Interview : In Person interview

Position Description:

Service Desk Analysts assigned to the Service Desk team are responsible for the day to day support of internal and external clients. By leveraging your customer service skills, technical training, and having an understanding of today’s technologies, you will solve a wide variety of challenges in a fast-paced environment that is managed using ITIL methodology. Provide first level support for inbound incidents and service requests from internal and external end users. Manage the technical support email inbox. Maintain end to end responsibility for customer support needs providing timely, reliable, and courteous service. Assist with the development and improvement of work instructions, procedures, standards, and documentation. Answer inbound phone calls from internal and external clients. Maintain appropriate level of skills to handle incidents and requests in line with established service levels. Provide feedback of intelligence gained through customer interactions. Professionally respond to telephone calls, emails, chats, and voicemails for customer support.

Skills Required:

  • Exceptional attendance is a must.
  • Innovative, team-oriented problem solver.
  • Strong commitment to providing quality service.
  • Excellent interpersonal, negotiation and communication (verbal and written) skills.
  • Excellent organizational, time management, and follow through skills.
  • Ability to manage multiple competing priorities.
  • Unwavering commitment to providing customers with an exceptionally high-quality experience.

Skills Preferred:

  • Technical writing experience.
  • Knowledge of legacy, existing, and new PC hardware and software technology.

Experience Required:

  • Customer support experience.
  • Call center environment
  • Answering client phone calls and active listening.
  • Responding and adapting to different types of characters.
  • Multi-tasking, prioritizing, and managing time effectively.

Experience Preferred:

  • Experience in an IT environment and end-user support role.
  • Working with Google Suite and Google Email.
  • Remotely troubleshooting networking, server, and end user desktop incidents.
  • Experience with incident management and service request processes.

vTech Solution Inc. is a Managed IT Services firm headquartered in Washington, DC. They specialize in a range of services including cloud computing, managed network security, and cybersecurity. Their primary focus is on providing human-centered IT solutions for government and business sectors, including federal, state, local, and education (SLED) groups, as well as commercial organizations.

vTech Solution offers services such as:

  • Managed Security Services: Implementing zero-trust security frameworks to prevent cyber threats in real-time.
  • Multi-cloud Management Services: Helping businesses digitally transform with smart cloud technologies.
  • Infrastructure Managed Services: Creating resilient and secure infrastructure management.
  • Professional Services: Providing expertise for mission-critical programs.
  • Productivity and Communications: Ensuring secure and confident business connectivity from anywhere
vTech Solution logo

About vTech Solution

Sourced by ZipRecruiter

vTech is a Managed IT Services firm based out of Washington DC with a primary focus on Cloud Computing and Managed Network Security.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Washington, DC, US

Year founded

2006

Social media

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