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Technical Account Manager Jobs in Decatur, GA (NOW HIRING)

iboss

Technical Account Manager

Atlanta, GA · On-site

To learn more, visit The Technical Account Manager (TAM) will play an advisory role to customers, build long-term strategic relationships with customers and partners and have a mission of ensuring ...

Protecht Group

Technical Account Manager

Atlanta, GA · Remote

About the Role We are seeking a Technical Account Manager to drive adoption, retention, and expansion across our enterprise customer base. You will own a portfolio of customers, acting as a trusted ...

Protecht Group

Technical Account Manager

Atlanta, GA · On-site +1

About the Role We are seeking a Technical Account Manager to drive adoption, retention, and expansion across our enterprise customer base. You will own a portfolio of customers, acting as a trusted ...

FIS

Technical Account Manager

Atlanta, GA · On-site

$121K - $207K/yr

The Technical Account Manager (TAM) serves as a strategic technical advisor and client advocate. This role is pivotal in ensuring that clients receive comprehensive technical support across their ...

Worldpay, Inc.

Technical Account Manager

Atlanta, GA

$121K - $207K/yr

The Technical Account Manager (TAM) serves as a strategic technical advisor and client advocate. This role is pivotal in ensuring that clients receive comprehensive technical support across their ...

AutoStore

Technical Account Manager

Atlanta, GA · On-site

As a Technical Account Manager, you will be part of the Technical Account Management team responsible for ensuring the successful implementation, adoption, and ongoing satisfaction of our Customers ...

Autodesk

Sr. Technical Account Manager

Atlanta, GA

The Technical Account Management group owns the customer support experience andis responsible forensuring customer technical success, drivinggrowth,and customer delight. Responsibilities * Establish ...

Autodesk

Senior Technical Account Manager

Atlanta, GA · On-site

The Technical Account Management group owns the customer support experience andis responsible forensuring customer technical success, drivinggrowth,and customer delight. Responsibilities * Establish ...

Relativity

Senior Technical Account Manager

Atlanta, GA · On-site

$134K - $202K/yr

As a member of the Technical Account Management Team, theTechnical Account Manager (TAM) works proactively with our customers to ensure strong outcomes with key customer projects, goals, and KPIs.

Yardi

Technical Account Manager

Atlanta, GA · On-site

$75K - $78K/yr

Join our RightSource team as a Technical Account Manager, where you'll play a key role in supporting clients across the Affordable Housing industry. In this fast-paced, client-facing role, you'll ...

Yardi

Technical Account Manager

Atlanta, GA · On-site

$75K - $78K/yr

Join our team as a Technical Account Manager, where you'll serve as a trusted resource helping clients get the most out of their software. By developing and maintaining expert-level knowledge of our ...

Ping Identity

Technical Account Manager

Atlanta, GA

$120K - $140K/yr

As a Technical Account Manager (TAM), you will be responsible for working with new and existing clients to ensure that they are successful with their Ping solutions. As part of the company's Global ...

Ping Identity

Technical Account Manager

Atlanta, GA

$120K - $140K/yr

As a Technical Account Manager (TAM), you will be responsible for working with new and existing clients to ensure that they are successful with their Ping solutions. As part of the company's Global ...

Qualys

Senior Technical Account Manager

Atlanta, GA · On-site

The Technical Account Manager (TAM) is responsible for actively driving and managing the post sales process with Enterprise-level customers. The TAM must be able to articulate the company ...

RELX

Technical Account Manager

Alpharetta, GA

$78K - $130K/yr

Manage issue severity and handle customer escalations professionally and effectively * Perform in-depth technical research related to software products, including root cause analysis and issue ...

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All JobsTechnical Account JobsTechnical Account Manager JobsTechnical Account Manager Jobs in Decatur, GA

Technical Account Manager information

See Decatur, GA salary details

$39.1K

$84.4K

$165K

How much do technical account manager jobs pay per year?

As of Jul 9, 2026, the average yearly pay for technical account manager in Decatur, GA is $84,380.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,500.00 and $98,100.00 per year, depending on experience, location, and employer.

What is the role of a technical account manager?

A technical account manager (TAM) serves as a dedicated point of contact between a company and its clients, providing technical support, guidance, and strategic advice to ensure successful product or service implementation. They often collaborate with engineering, sales, and support teams, utilizing tools like CRM systems and technical documentation to address client needs and optimize solutions.

What jobs in the US pay 300,000 a year?

For a Technical Account Manager, annual salaries of $300,000 or more are typically found in senior or executive-level roles, especially in large technology companies or specialized industries. High compensation often requires extensive experience, advanced certifications, and skills in client management, technical expertise, and strategic planning. Such roles may also include bonuses, stock options, or other incentives that contribute to total compensation.

What are the key skills and qualifications needed to thrive as a Technical Account Manager, and why are they important?

To thrive as a Technical Account Manager, you need a solid background in IT or engineering, customer relationship management, and typically a degree in a relevant field. Familiarity with CRM software, cloud platforms, and technical troubleshooting tools is often required, along with certifications like ITIL or relevant vendor accreditations. Strong communication, problem-solving, and project management skills help you build trust and deliver value to clients. These competencies are essential for managing client expectations, resolving technical issues efficiently, and fostering long-term business partnerships.

What is the difference between Technical Account Manager vs Customer Success Manager?

AspectTechnical Account ManagerCustomer Success Manager
Primary FocusTechnical support, issue resolution, and product optimizationCustomer retention, onboarding, and relationship building
Required SkillsTechnical knowledge, problem-solving, communicationCommunication, relationship management, strategic planning
Work EnvironmentTechnical teams, client sites, support centersCustomer accounts, sales teams, onboarding sessions
Industry UsageIT, SaaS, tech companiesSoftware, SaaS, tech services

While both roles focus on client satisfaction, Technical Account Managers primarily handle technical issues and product optimization, whereas Customer Success Managers focus on building relationships and ensuring customer success and retention.

What is a Technical Account Manager?

A Technical Account Manager (TAM) is a professional who serves as the main point of contact between a company and its clients for technical support and account management. TAMs work closely with customers to understand their technical needs, provide guidance on product usage, resolve issues, and ensure overall customer satisfaction. They often collaborate with engineering, sales, and support teams to deliver tailored solutions and help clients achieve their business objectives. TAMs play a crucial role in building long-term relationships and maximizing the value clients receive from a company's products or services.

How to Become a Technical Account Manager

To become a technical account manager (TAM), you need a bachelor’s degree in advertising, communications, public relations, or a related field, and many aspiring TAMs also obtain a master’s degree. Other qualifications for this job include a thorough knowledge of business and marketing, experience as an assistant account manager or related position, and industry certification. The career of a technical account manager is demanding. You must stay focused and composed in high-stress, high-stakes situations. Strong communication skills are essential because you interact with clients, staff, and customers on a day-to-day basis.

How do Technical Account Managers typically balance technical troubleshooting with client relationship management in their daily work?

Technical Account Managers (TAMs) often split their time between resolving technical issues and proactively nurturing client relationships. While addressing technical challenges—such as troubleshooting software integrations or coordinating with engineering teams—they also serve as the primary point of contact for clients, ensuring their needs are met and anticipating potential concerns. TAMs regularly schedule status meetings, provide product training, and relay client feedback to internal teams. This dual focus helps build trust and ensures clients maximize the value of the company's products and services.

Is being a tam a good career?

A Technical Account Manager (TAM) is a customer-facing role that involves providing technical support, managing client relationships, and ensuring product success. It can be a good career for those with strong communication skills, technical knowledge, and problem-solving abilities, often offering opportunities for advancement and specialization in industries like IT and software. Success in this role may require certifications, such as ITIL or cloud platform credentials, and typically involves a fast-paced, client-focused environment.

What is the salary of Tam in Red Hat?

The salary of a Technical Account Manager at Red Hat typically ranges from $90,000 to $130,000 annually, depending on experience, location, and certifications. TAMs often have strong technical skills and customer management experience, which can influence compensation levels.
More about Technical Account Manager jobs
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Technical Account Manager jobs near you
Technical Account Manager

Technical Account Manager

iboss

Atlanta, GA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Company Overview
iboss is a cloud security company that enables the modern workforce to connect securely and directly to all applications from wherever they work. Built on a containerized cloud architecture, iboss delivers security capabilities such as SWG, malware defense, RBI, CASB and data loss prevention to all connections via the cloud, instantaneously and at scale. This eliminates the need for traditional network security appliances, such as VPNs, firewalls and web gateway proxies, which are ineffective at protecting a cloud-first and mobile world. Leveraging a purpose-built cloud architecture backed by 230+ issued and pending patents and more than 100 points of presence globally, iboss processes over 150 billion transactions daily, blocking 4 billion threats per day.
More than 4,000 global enterprises trust the iboss Cloud Platform to support their modern workforces, including a large number of Fortune 500 companies. To learn more, visithttps://www.iboss.com/.
Job Description
The Technical Account Manager (TAM) will play an advisory role to customers, build long-term strategic relationships with customers and partners and have a mission of ensuring that iboss customers achieve their desired outcomes through the interactions they have with our product and team members. TAMs will work with government, K12, commercial and enterprise customers via live chat, email, web-based ticket systems, telephone, and in some cases in-person interactions. Interactions are primarily proactive, outbound, and on a customer-defined cadence. You will assist customers with designing, integrating, implementing, and training on iboss products and services.
In this role you can expect to be very hands-on with technology and will also be responsible for the commercial aspects of the relationship which includes renewing and expanding the services that customers subscribe to. You will be a technical customer advocate; internally partnering with product management, engineering, and R&D resources to influence the product roadmap in alignment with feedback acquired in the field directly from customers.
An ideal candidate for this role will have a wide breadth of knowledge and experience with enterprise networks, systems, cybersecurity and sales engineering or technical account management. An outstanding candidate understands the challenges that administrators face when trying to secure users and devices in today's borderless network landscape and have a track record of solving problems. If you have an innate curiosity to understand how systems work (and could possibly be abused), a drive to find creative solutions to problems others may think are impossible to solve, are comfortable in a fast paced, challenging environment, and are driven to provide customer satisfaction, we want to hear from you.We'll provide the opportunity for you to work with some of the largest and most complex networks on the planet providing a service that helps protect organizations and users from threats.
Responsibilities
Ensure that customer desired outcomes are achieved through proactive cadence driven
outreach
Manage and prioritize assigned portfolio of customers to ensure each customer is
successful and satisfied
Act as the customer's go-to iboss subject matter expert when they are planning changes
or enabling new capabilities
Advise customers about new products and feature enhancements
Provide feedback to product management, engineering, and R&D teams
Working with our technical support teams, ensure that any identified complex technical
support inquiries are solved in a timely and professional manner.
Document interactions comprehensively for auditing and record keeping purposes
Help customers measure success by baselining current vs future state
Work with team leads and management to bubble up recurring issues or opportunities
for product or process improvements
Create, provide, and present quotations to customers
Acquire purchase orders from customers
Create and submit knowledgebase entries to help improve customer self-service
capabilities
Create and maintain internal knowledge systems to assist other internal team members
Stay abreast of product changes, working with lab and test systems to come up to speed
quickly with new capabilities, devices, and features.
Attend and present at trade shows and on-site training
Qualifications
4-year college degree
3+ years of experience in a related function is required. Direct customer advocacy and
engagement experience in post-sales or professional services functions in Fortune 1000,
mid-tier, and/or start-up companies.
Previous technical support experience
Previous sales engineering or technical account manager experience
Excellent communication skills both verbal and written
Experience designing and supporting multilayer IP networks; routing and switching
Experience with network security; firewalls, intrusion prevention, risk assessment, pen
testing, content filtering, PKI, SSL/TLS
Experience/familiarity with managing enterprise deployments of iOS, Android, and
Chromebook devices
Experience managing Windows Server or Red Hat Linux server environments
Experience managing large (>1k seat) Windows and Mac workstation deployments
Experience managing DNS; Microsoft or Bind
Experience with acquiring and analyzing packet captures
Highly developed sense of integrity and commitment to customer satisfaction
Strong detail orientation and listening skills
Strong decision making and analytical abilities
Willing to travel 10% of the time
Benefits
Health, Vision, Dental
401K with company match
Unlimited Paid Time Off (PTO)
Company paid holidays
The duties and responsibilities described above are essential functions of the job.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability.
*This position is not eligible for sponsorship of work visas.
Employment Type: Full-Time

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