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Renewals Account Manager Jobs in Decatur, GA (NOW HIRING)

Salesforce, Inc.

Renewals Manager

Atlanta, GA · On-site

Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts ... Renewals Manager, Account Manager, or Key Account Manager. * BA/BS degree in Business ...

Omnissa

Director, AMER Renewals

Atlanta, GA · On-site +1

$193K - $322K/yr

Define renewal strategies, develop playbooks, and align team objectives with broader company ... Risk Management: Proactively identify at-risk accounts well before contract expiry date. Develop ...

Renew Financial

Account Manager

Alpharetta, GA · On-site

Renew Financia l is the nation's leader in affordable financing products for renewable energy and ... We are seeking an Account Manager to build and foster strong client (B2B) relationships within ...

SageNet LLC

Account Manager

Marietta, GA

WHAT YOU'LL DO As an Account Manager, Satellite Services, you'll serve as the primary point of ... Develop proposals, prepare pricing, negotiate renewals and service expansions, and close business ...

SageNet

Account Manager

Marietta, GA · On-site

WHAT YOU'LL DO As an Account Manager, Satellite Services, you'll serve as the primary point of ... Develop proposals, prepare pricing, negotiate renewals and service expansions, and close business ...

Cypress HCM

Renewals & Deal Manager

Atlanta, GA

$35 - $41.38/hr

The Renewals Manager supports a team of Customer Base Account Executives and will be an individual contributor on a robust team consistently supporting operational transactions related to ...

Renew Financial

Account Manager

Alpharetta, GA · On-site

Renew Financia l is the nation's leader in affordable financing products for renewable energy and ... We are seeking an Account Manager to build and foster strong client (B2B) relationships within ...

Marpai Administrators LLC

Account Manager

Atlanta, GA · Remote

$65K - $85K/yr

The Account Manager will work in a fast-paced, dynamic work environment working collaboratively ... Effectively renew business within their book of business. * Work with operations teams to resolve ...

Global Data Systems Inc.

Account Manager

Atlanta, GA · On-site

As an Account Manager , you will own, retain, and grow revenue across existing customer ... Expand wallet share through cross-sell, upsell, renewals, and adoption of GDS solutions across ...

Global Data Systems Inc

Account Manager

Atlanta, GA

Description As an Account Manager , you will own, retain, and grow revenue across existing customer ... Expand wallet share through cross-sell, upsell, renewals, and adoption of GDS solutions across ...

Global Data Systems

Account Manager

Atlanta, GA · On-site

As an Account Manager , you will own, retain, and grow revenue across existing customer ... Expand wallet share through cross-sell, upsell, renewals, and adoption of GDS solutions across ...

Global Data Systems Inc

Account Manager

Atlanta, GA · On-site

As an Account Manager , you will own, retain, and grow revenue across existing customer ... Expand wallet share through cross-sell, upsell, renewals, and adoption of GDS solutions across ...

Cortavo

Senior Account Manager

Atlanta, GA · On-site

$70K/yr

You'll actively manage renewals, generate service quotes, and identify upsell and cross-sell ... Customer Account Management * Meet sales targets and revenue goals * 90% RENEWAL RATE * $45,000 ...

Apex Informatics

Renewals & Deal Manager

Atlanta, GA · On-site

Minimum of 3+ years' experience in renewals, sales operations, account management, and/or equivalent client engagement. Other Qualifications * Experienced knowledge of Microsoft Excel and prior touch ...

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All JobsRenewals Account JobsRenewals Account Manager JobsRenewals Account Manager Jobs in Decatur, GA

Renewals Account Manager information

See Decatur, GA salary details

$28.8K

$64.3K

$103.5K

How much do renewals account manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for renewals account manager in Decatur, GA is $64,258.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,900.00 and $76,600.00 per year, depending on experience, location, and employer.

What is a renewals account manager?

Renewals Account Managers are professionals responsible for managing and retaining existing customer accounts by ensuring timely contract renewals and maintaining strong client relationships. They work closely with customers to understand their ongoing needs, address any concerns, and identify opportunities for upselling or cross-selling. Their primary goal is to maximize customer retention and minimize churn by providing excellent service and ensuring a seamless renewal process.

What is the difference between Renewals Account Manager vs Customer Success Manager?

AspectRenewals Account ManagerCustomer Success Manager
Primary FocusManaging contract renewals and retentionEnsuring customer satisfaction and long-term success
Work EnvironmentSales-driven, client retentionCustomer support, relationship building
Required SkillsSales, negotiation, product knowledgeCommunication, problem-solving, empathy

While both roles focus on client relationships, the Renewals Account Manager primarily concentrates on contract renewals and retention, often with a sales approach. In contrast, the Customer Success Manager aims to foster overall customer satisfaction and success, emphasizing ongoing support and relationship building.

How does a renewals account manager collaborate with sales and customer success teams?

As a Renewals Account Manager, you will work closely with both the sales and customer success teams to maximize customer retention and renewals. This often involves regular meetings to share insights on customer health, upcoming contract expirations, and potential upsell opportunities. You’ll coordinate with customer success managers to address client concerns proactively and with sales representatives to align on pricing or contract changes. Effective collaboration ensures a smooth renewal process and helps identify ways to enhance customer satisfaction and value.

What skills and qualifications are needed to be a renewals account manager?

To thrive as a Renewals Account Manager, you need strong sales acumen, account management experience, and a solid understanding of customer success principles, often backed by a bachelor's degree. Familiarity with CRM platforms like Salesforce, contract management tools, and sometimes certifications in customer relationship management are typical requirements. Exceptional communication, negotiation skills, and a customer-centric mindset set top performers apart in this role. These abilities are crucial for maximizing client retention, securing renewals, and driving ongoing business growth.

What are renewals in account management?

In account management, renewals refer to the process of extending or replacing existing customer contracts or subscriptions when they expire. Renewals are a key part of maintaining recurring revenue and often involve communication, negotiation, and ensuring customer satisfaction to secure continued business.

What does a renewals account manager do?

A renewals account manager is responsible for maintaining and renewing existing customer accounts, ensuring customer retention and satisfaction. They often communicate with clients to address concerns, negotiate renewal terms, and utilize CRM tools to track renewal activities and customer interactions.
What are popular job titles related to Renewals Account Manager jobs in Decatur, GA? For Renewals Account Manager jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Renewals Account Manager jobs in Decatur, GA look for? The top searched job categories for Renewals Account Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Renewals Account Manager jobs? Cities near Decatur, GA with the most Renewals Account Manager job openings:
Renewals Account Manager jobs near you

Renewals Account Manager - Commercial/Named (Bilingual Spanish)

Veeam Software

Alpharetta, GA • On-site

Full-time

Posted 11 days ago

Veeam Software rating

8.9

Company rating: 8.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

40th of 242 rated software companies

Job description

 About the Role

The Renewals Sales Representative for Named segment is focused on exceeding renewal and expansion quotas by proactively managing an annual pipeline. Key responsibilities include reaching out to customers ahead of support expiration for technical health checks, promoting product adoption, educating on new features, and driving renewals, upgrades, and new license sales. The position involves cold calling lapsed customers, collaborating with various departments to prepare agreements, and negotiating at the CxO level. The role also includes accurate forecasting, business analysis, assisting with licensing transfers and support tickets, and providing strong support to channel partners. Maintaining impeccable records in Salesforce and meeting KPIs and customer satisfaction goals are essential aspects of the role. 

What You'll Do
  • Responsible for overachieving Quota tied to territory Renewal and Expansion goals 
  • Effectively manages Annual pipeline, by reaching out to customers many months before support expiration to perform customer experience assessments and environment health checks 
  • Proactive engagement with customers with the goal of educating customers of new product features, additional products, tie it to the business outcomes, close renewals and grow accounts by selling and closing Upgrades and New Licenses  
  • Understand who the stake holders at the customer and at partner, what matters to them, and work backwards.  
  • Cold call customers with lapsed support, with the goal of reactivating support.  
  • Work cross functionally with Deal Desk, Legal Department, Sales and others to prepare Enterprise Renewals Agreements, Special Terms, Create NSQ's 
  • Clearly communicate and sell complicated offers, internally and externally 
  • Effectively negotiate Renewals offers at the CxO level  
  • Accurate forecasting, business analysis and sharing insights   
  • Assisting customers with whatever is needed to ensure customer success, including but not limited to:  
  • Licensing Transfers (opening license cases, walking customers through the process, ensuring satisfactory resolution)  
  • Customer Support Ticket Assistance (Educating customers on how to open support tickets, escalate support cases through prescribed processes, follow up to ensure support ticket is resolved to customer satisfaction) 
  • Ensure appropriate support to Veeam's channel partners, to successfully close renewal and additional licenses  
  • Accurate and timely records of all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com) 
  • Impeccable Salesforce hygiene  
  • Manages inbound Renewal inquiries though different Renewals portals  
  • Prioritize workload to meet all KPIs, goals and objectives.  
  • Meet Daily/Weekly SLAs and maintain high Customer Satisfaction ratings 
What You'll Bring
  • Minimum of 3+ years relevant work experience is one or more of the following: Sales, Account Management 
  • Bilingual (Fluent in English and Spanish)
  • Customer Success Account Management, Renewals experience is a plus 
  • Proven track record of overachievement of quota and KPIs 
  • Ability to effectively lead efforts to handle complex customer requests and escalations within a multi-functional team 
  •  Good communication skills with demonstrated ability to effectively communicate and influence at all levels of an organization, including executive level 
  • Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas 
  • Ability to work in a semi-autonomous and fast-paced environment 
  • High-energy, motivated self-starter prepared to handle high number of email communications and out-bound telephone calls 
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