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Support Representative Jobs (NOW HIRING)

Outcomes Operating, Inc.

Client Support Rep

Orlando, FL · On-site

$15.50 - $20.25/hr

Client Support Rep Orlando Office - ORLANDO, FL 32809 Job Summary The Client Support Representative delivers high-level service, support, and solutions to customers using specific tools and phone ...

VitalEdge Technologies

Customer Support Rep

Cary, NC · On-site

$17.25 - $22.25/hr

Customer Support Representative As a Customer Support Representative, you will be the first line of defense for customer inquiries, ensuring prompt and effective resolution of technical and ...

WMH

Product Support Representative

Montgomery, AL

$40K/yr

Become a Product Support Representative at Wheeler Material Handling! Why Choose Wheeler Material Handling? "Step into a thrilling career with a team that values your growth, offers incredible ...

Skydio, Inc

Field Support Representative

$100K - $120K/yr

Reporting to the Field Support Representative Manager, the Field Support Representative will primarily interface with the National Security sales team, Customer Support and Program Management to ...

EnableComp

Client Support Representative

$17 - $22.25/hr

Client Support Representative EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified ...

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Support Representative information

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$43

How much do support representative jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for support representative in the United States is $21.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What are Support Representatives?

Support Representatives are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work via phone, email, chat, or in-person to ensure customer satisfaction and address any problems efficiently. Support Representatives play a key role in maintaining a positive relationship between a company and its customers by offering timely and effective assistance.

What is the difference between Support Representative vs Customer Service Associate?

AspectSupport RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; technical knowledge varies by industryHigh school diploma; basic communication skills
Work EnvironmentCall centers, technical support, online chatRetail stores, call centers, service desks
Employer & Industry UsageTech, telecom, software companiesRetail, hospitality, telecom
Common Search & ComparisonCustomer support, technical supportCustomer service, client support

Support Representatives and Customer Service Associates both focus on assisting customers, but Support Representatives often handle technical issues and specialized support, while Customer Service Associates typically manage general inquiries and service requests. The roles overlap in communication skills and customer interaction, but Support Representatives usually require more technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a Support Representative, and why are they important?

To thrive as a Support Representative, you need strong problem-solving abilities, excellent verbal and written communication skills, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with help desk software, customer relationship management (CRM) systems, and ticketing tools is typically required. Patience, active listening, and resilience help individuals stand out by building positive customer relationships and handling challenging interactions. These skills are vital for efficiently resolving customer issues and ensuring high levels of satisfaction and retention.

What are some common challenges Support Representatives face when handling customer inquiries, and how can they effectively manage these situations?

Support Representatives often encounter challenging situations such as dealing with frustrated customers, managing high volumes of inquiries, or resolving complex technical issues. Effective communication, patience, and active listening are key to diffusing tense interactions. Utilizing internal knowledge bases, collaborating with team members, and knowing when to escalate issues can help resolve problems efficiently and maintain customer satisfaction. Continuous training and feedback also support skill development and confidence in handling diverse scenarios.
More about Support Representative jobs
Who are the top companies hiring for Support Representative jobs? The top employers for Support Representative jobs are:
What states have the most Support Representative jobs? States with the most job openings for Support Representative jobs include:
What are popular job titles related to Support Representative jobs? For Support Representative jobs, the most frequently searched job titles are:
Support Representative jobs near you
Infographic showing various Support Representative job openings in the United States as of June 2026, with employment types broken down into 39% Full Time, and 61% Part Time. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $45,486 per year, or $21.9 per hour.
Client/Customer Support Rep

Client/Customer Support Rep

Global Channel Management

Mason, OH • On-site

$15 - $20.50/hr

Other

Posted 3 days ago

Job description

Client/Customer Support Rep

Mason, Ohio, United States Or refer someone Job Openings Client/Customer Support Rep

About the Job

Client/Customer Support Rep needs 2+ years of experience in Client Operations experience

Client/Customer Support Rep requires:

  • Client implementations
  • Hybrid, 2 days onsite
  • Client operations
  • Solid knowledge of Microsoft Word, Excel, Outlook and SAP or other CRM applications
  • Strong verbal and written communication skills across functional lines including Sales, Operational teams, and externally with Clients.
Client/Customer Support Rep Duties

Responsible for data entry and tracking of group implementations using Project Plan tool.

Effectively communicates details of group implementation to account service owner at completion of implementation.

Or refer someone

Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Year founded

2009

Social media

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