ZipRecruiter

Log In

1

Support Representative Jobs in Alabama (NOW HIRING)

AlaBev

Sales Support Representative

Tuscaloosa, AL · On-site

$17.75 - $24.25/hr

Sales Support Representative - Tuscaloosa & Surrounding Markets About AlaBev: AlaBev is a family-owned beverage distributor serving the entire state of Alabama since 1907. We represent a diverse ...

New

WMH

Product Support Representative

Montgomery, AL

$40K/yr

Become a Product Support Representative at Wheeler Material Handling! Why Choose Wheeler Material Handling? "Step into a thrilling career with a team that values your growth, offers incredible ...

Xante corp

Be Seen First

Technical Support Representative

Mobile, AL · On-site

Technical Support Representative The employee must be a self starter who will provide technical support to our customers on software and a full range of color digital and ink jet printers. Specific ...

The Hireverse

Be Seen First

Customer Support Representative

Montgomery, AL · On-site

$715/wk

We are seeking a Customer Support Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

next page

Showing results 1-20

All JobsSupport Representative JobsSupport Representative Jobs in Alabama

Support Representative information

See Alabama salary details

$11

$19

$39

How much do support representative jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for support representative in Alabama is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $21.15 per hour, depending on experience, location, and employer.

What are Support Representatives?

Support Representatives are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work via phone, email, chat, or in-person to ensure customer satisfaction and address any problems efficiently. Support Representatives play a key role in maintaining a positive relationship between a company and its customers by offering timely and effective assistance.

What is the difference between Support Representative vs Customer Service Associate?

AspectSupport RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; technical knowledge varies by industryHigh school diploma; basic communication skills
Work EnvironmentCall centers, technical support, online chatRetail stores, call centers, service desks
Employer & Industry UsageTech, telecom, software companiesRetail, hospitality, telecom
Common Search & ComparisonCustomer support, technical supportCustomer service, client support

Support Representatives and Customer Service Associates both focus on assisting customers, but Support Representatives often handle technical issues and specialized support, while Customer Service Associates typically manage general inquiries and service requests. The roles overlap in communication skills and customer interaction, but Support Representatives usually require more technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a Support Representative, and why are they important?

To thrive as a Support Representative, you need strong problem-solving abilities, excellent verbal and written communication skills, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with help desk software, customer relationship management (CRM) systems, and ticketing tools is typically required. Patience, active listening, and resilience help individuals stand out by building positive customer relationships and handling challenging interactions. These skills are vital for efficiently resolving customer issues and ensuring high levels of satisfaction and retention.

What are some common challenges Support Representatives face when handling customer inquiries, and how can they effectively manage these situations?

Support Representatives often encounter challenging situations such as dealing with frustrated customers, managing high volumes of inquiries, or resolving complex technical issues. Effective communication, patience, and active listening are key to diffusing tense interactions. Utilizing internal knowledge bases, collaborating with team members, and knowing when to escalate issues can help resolve problems efficiently and maintain customer satisfaction. Continuous training and feedback also support skill development and confidence in handling diverse scenarios.
What are popular job titles related to Support Representative jobs in AL? For Support Representative jobs in AL, the most frequently searched job titles are:
Support Representative jobs near you
Sales Support Representative

Sales Support Representative

AlaBev

Tuscaloosa, AL • On-site

$17.75 - $24.25/hr

Full-time

Medical, Dental, Vision, PTO

Posted yesterday

New

Job description

Sales Support Representative – Tuscaloosa & Surrounding Markets

About AlaBev:
AlaBev is a family-owned beverage distributor serving the entire state of Alabama since 1907. We represent a diverse portfolio of beer, wine, spirits, non-alcoholic beverages, and energy brands. We are currently seeking a motivated and energetic Sales Support Representative to join our team in the Tuscaloosa market and surrounding areas.
Position Summary:
The Sales Support Representative is a full-time position that works across both our On-Premise and Off-Premise sales divisions. This role serves as a key support resource for our sales team by helping execute retail standards, covering sales routes during vacations or absences, merchandising accounts, building displays, introducing new products, and assisting with sales initiatives throughout the market.
This is an excellent opportunity for someone looking to build a long-term career in beverage sales and gain experience across multiple channels of the business.
Essential Duties & Responsibilities:
  • Merchandise retail accounts to AlaBev standards.
  • Build and maintain displays, cold boxes, and point-of-sale materials.
  • Sell and introduce new products to retail and on-premise accounts.
  • Assist sales representatives with account development and execution.
  • Team sell with sales representatives to grow distribution and volume.
  • Cover sales routes during vacations, sick leave, and other absences.
  • Conduct account surveys, resets, and promotional executions.
  • Ensure shelves, coolers, and displays are fully stocked and properly rotated.
  • Develop and maintain positive relationships with customers.
  • Assist with special events, samplings, and market activations as needed.
  • Communicate effectively with sales management, delivery teams, and customers.

Qualifications:
  • High school diploma or equivalent required.
  • Previous sales, merchandising, retail, restaurant, or beverage industry experience preferred.
  • Strong communication and relationship-building skills.
  • Self-motivated with the ability to work independently.
  • Excellent organizational and time management skills.
  • Ability to learn product knowledge and sales techniques quickly.
  • Valid driver's license with a clean driving record.
  • Reliable transportation required.

Physical Requirements:
  • Ability to lift, carry, push, and pull cases weighing 20–25 pounds regularly.
  • Ability to work in coolers, warehouses, and retail environments.
  • Ability to stand, walk, bend, and reach for extended periods.
  • Ability to work outdoors and travel throughout the assigned territory.

What We Offer:
  • Full-time employment.
  • Competitive pay.
  • Health, dental, and vision benefits.
  • Paid vacation and holidays.
  • Career advancement opportunities within sales and management.
  • Hands-on training with one of Alabama's leading beverage distributors.

If you are looking for an opportunity to grow into a beverage sales career while gaining experience in both On-Premise and Off-Premise channels, we encourage you to apply today.
Alabev logo

About Alabev

Sourced by ZipRecruiter

AlaBev services the entire state of Alabama. We are a family owned and operated DSD (Direct Store Delivery) Distributor and Importer of a wide and diverse portfolio of beverages. For more than 115 years, AlaBev has been a part of the food and beverage industry, servicing retailers in the state of Alabama. AlaBev is proud of the trust our suppliers place in our ability to grow brands together. Having a worry-free experience brings value to our retail customers. AlaBev is committed to providing the best experience possible, often cultivating generational relationships with our retail customers. The more than 3,000 retail customers selling AlaBev products across the state of Alabama are a testament to that value and we are grateful every day.

Industry

Retail

Company size

51 - 200 Employees

Headquarters location

Birmingham, AL, US

Year founded

1907

Social media

FacebookTwitter

View All Alabev Jobs