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Support Representative Jobs in Alabama (NOW HIRING)

THE TAYLOR GROUP INC

Natl Acct Support Rep

Saraland, AL · On-site

$14.50 - $18.50/hr

Support our Service Center's with Submitting Invoices in our National Account Partner's Portals. * Responsible for assisting Service Center's AR personnel with keeping up with the National Account ...

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Support Representative information

See Alabama salary details

$11

$19

$39

How much do support representative jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for support representative in Alabama is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $21.15 per hour, depending on experience, location, and employer.

What are Support Representatives?

Support Representatives are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work via phone, email, chat, or in-person to ensure customer satisfaction and address any problems efficiently. Support Representatives play a key role in maintaining a positive relationship between a company and its customers by offering timely and effective assistance.

What is the difference between Support Representative vs Customer Service Associate?

AspectSupport RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; technical knowledge varies by industryHigh school diploma; basic communication skills
Work EnvironmentCall centers, technical support, online chatRetail stores, call centers, service desks
Employer & Industry UsageTech, telecom, software companiesRetail, hospitality, telecom
Common Search & ComparisonCustomer support, technical supportCustomer service, client support

Support Representatives and Customer Service Associates both focus on assisting customers, but Support Representatives often handle technical issues and specialized support, while Customer Service Associates typically manage general inquiries and service requests. The roles overlap in communication skills and customer interaction, but Support Representatives usually require more technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a Support Representative, and why are they important?

To thrive as a Support Representative, you need strong problem-solving abilities, excellent verbal and written communication skills, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with help desk software, customer relationship management (CRM) systems, and ticketing tools is typically required. Patience, active listening, and resilience help individuals stand out by building positive customer relationships and handling challenging interactions. These skills are vital for efficiently resolving customer issues and ensuring high levels of satisfaction and retention.

What are some common challenges Support Representatives face when handling customer inquiries, and how can they effectively manage these situations?

Support Representatives often encounter challenging situations such as dealing with frustrated customers, managing high volumes of inquiries, or resolving complex technical issues. Effective communication, patience, and active listening are key to diffusing tense interactions. Utilizing internal knowledge bases, collaborating with team members, and knowing when to escalate issues can help resolve problems efficiently and maintain customer satisfaction. Continuous training and feedback also support skill development and confidence in handling diverse scenarios.
What are popular job titles related to Support Representative jobs in AL? For Support Representative jobs in AL, the most frequently searched job titles are:
Support Representative jobs near you
Delivery Support Representative / Admin

Delivery Support Representative / Admin

Diakon Logistics

Theodore, AL

$17 - $20/hr

Full-time

Medical, Retirement, PTO

Posted 23 days ago

Job description

Company Profile:

Diakon Logistics provides white-glove, last-mile delivery solutions for the most reputable furniture and appliance retailers in the country. Come join our growing company.

Job Overview:

Delivery Support Representatives (DSRs) will report to the Delivery Manager. The DSR helps track the progress of deliveries and installations of merchandise and appliances to customers by coaching and coordinating a group of independent contractor carriers. With the leadership and support of the Delivery Manager, they build capabilities within their teams to execute the overall Company's strategy and achieve results for their department today and tomorrow. They work cross-functionally with key partners in our corporate office and client leadership to effectively achieve or exceed goals and produce outcomes in line with the Company's vision.

Responsibilities and Duties:

  • Provides administrative support for a 5-day a week delivery and installation operation.
  • Consistent and immediate communication of operational challenges and customer escalations while executing resolutions timely.
  • Answers a high volume of calls, screens calls, schedules appointments.
  • Heavy customer service.
  • Routing via Dispatch Track.
  • Route monitoring and communicating with delivery teams to ensure a high level of service to our customers.
  • Accurate recording of daily activity, client billing, delivery contractor settlements.
  • Assist with compliance and fleet tracking reporting and metrics.
  • Determine priorities and multi-tasks.
  • Maintains historical records by tracking information.
  • Contributes to team effort by accomplishing related tasks as needed.

Skills/Requirements:

  • Bilingual with Spanish highly preferred.
  • Ready to make a difference.
  • Excellent computer skills with experience using Excel and MS Office applications.
  • Data Entry Skills, Thoroughness, Organization, Attention to Detail
  • Effective communication skills with awareness of relationship building skills.
  • Excellent written and verbal communication skills.
  • Dependable, with a strong focus in customer service and time management.
  • Bachelors' Degree and 4-6 years in the logistics/supply chain field preferred.
  • Able to stand and/or walk for long periods of time.

Schedule: Tuesday - Saturday. This is an in-office position.

Hourly Rate: $17 - $20/hour, DOE, plus bonus potential.

Diakon offers competitive wages and bonuses, medical benefits, 401(k) plan with match and paid vacations and holidays to full-time employees.

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