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Client Support Rep Jobs (NOW HIRING)

NQA

Client Support Representative

Acton, MA · On-site

$55K/yr

The Client Support Representative will support the Operations department to ensure that assessment activities are planned and performed in a highly professional and technical manner and that customer ...

Outcomes

Client Support Rep

Orlando, FL · On-site

$15.50 - $20.25/hr

JOB SUMMARY The Client Support Representative delivers high-level service, support, and solutions to customers using specific tools and phone systems, teleconference tools, and remote connection. The ...

OUTCOMES OPERATING INC

Client Support Rep

Orlando, FL · Remote

$15.50 - $20.25/hr

JOB SUMMARY The Client Support Representative delivers high-level service, support, and solutions to customers using specific tools and phone systems, teleconference tools, and remote connection. The ...

OUTCOMES OPERATING INC

Client Support Rep

Orlando, FL · Remote

$15.50 - $20.25/hr

JOB SUMMARY The Client Support Representative delivers high-level service, support, and solutions to customers using specific tools and phone systems, teleconference tools, and remote connection. The ...

Outcomes

Client Support Rep

Orlando, FL · On-site

$15.50 - $20.25/hr

JOB SUMMARY The Client Support Representative delivers high-level service, support, and solutions to customers using specific tools and phone systems, teleconference tools, and remote connection. The ...

Outcomes

Client Support Rep

Orlando, FL

$15.50 - $20.25/hr

The Client Support Representative will answer a high volume of calls from our clients. ESSENTIAL DUTIES & RESPONSIBILITIES Customer Interaction * Respond promptly and professionally to inbound calls ...

OUTCOMES OPERATING INC

Client Support Rep

Orlando, FL

$15.50 - $20.25/hr

The Client Support Representative will answer a high volume of calls from our clients. ESSENTIAL DUTIES & RESPONSIBILITIES Customer Interaction * Respond promptly and professionally to inbound calls ...

Luxury Presence

Client Support Representative

Phoenix, AZ

$16.50 - $21.50/hr

Client Support Representative Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company on track to hit ...

Outcomes

Client Support Rep

Orlando, FL · On-site

$15.50 - $20.25/hr

The Client Support Representative will answer a high volume of calls from our clients. ESSENTIAL DUTIES & RESPONSIBILITIES Customer Interaction * Respond promptly and professionally to inbound calls ...

Lake Ridge Bank

Client Support Representative

Waunakee, WI · On-site

$16.75 - $22.25/hr

As a Client Support Representative, you will be the initial point of contact for our clients via phone, chat, email and integrated teller machines, providing outstanding assistance and resolving a ...

Lake Ridge Bank

Client Support Representative

Evansville, WI · On-site

$16 - $21.25/hr

As a Client Support Representative, you will be the initial point of contact for our clients via phone, chat, email and integrated teller machines, providing outstanding assistance and resolving a ...

Lake Ridge Bank

Client Support Representative

Evansville, WI · On-site

$16 - $21.25/hr

As a Client Support Representative, you will be the initial point of contact for our clients via phone, chat, email and integrated teller machines, providing outstanding assistance and resolving a ...

Lake Ridge Bank

Client Support Representative

Waunakee, WI · On-site

$16.75 - $22.25/hr

As a Client Support Representative, you will be the initial point of contact for our clients via phone, chat, email and integrated teller machines, providing outstanding assistance and resolving a ...

Lake Ridge Bank

Client Support Representative

Evansville, WI · On-site

$16 - $21.25/hr

As a Client Support Representative, you will be the initial point of contact for our clients via phone, chat, email and integrated teller machines, providing outstanding assistance and resolving a ...

Lake Ridge Bank

Client Support Representative

Waunakee, WI · On-site

$16.75 - $22.25/hr

As a Client Support Representative, you will be the initial point of contact for our clients via phone, chat, email and integrated teller machines, providing outstanding assistance and resolving a ...

Global Payments

Client Support Representative

Lenexa, KS · On-site

$15.50 - $20.50/hr

The Client Support Representative (CSR) is an entry level position, acting as the first tier of triage for all incoming client/resident communications. The CSR's primary objective is to ensure ...

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How much do client support rep jobs pay per hour?

As of May 30, 2026, the average hourly pay for client support rep in the United States is $18.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Support Representative, and why are they important?

To thrive as a Client Support Representative, you need strong problem-solving abilities, customer service experience, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication platforms is commonly required. Excellent communication, patience, and active listening are crucial soft skills for building rapport and resolving client issues effectively. These competencies ensure prompt, accurate support and foster long-term client satisfaction and loyalty.

What are some common challenges Client Support Representatives face when managing multiple client inquiries simultaneously?

Client Support Representatives often juggle several client requests at once, which requires strong organizational and time-management skills. A major challenge is prioritizing urgent issues while ensuring all clients feel heard and supported. Balancing these demands involves clear communication, effective use of ticketing systems, and sometimes collaborating with other departments to resolve more complex issues. Maintaining professionalism and empathy under pressure is key to success in this role.

What does a Client Support Representative do?

A Client Support Representative is responsible for assisting customers by answering inquiries, resolving issues, and providing information about products or services. They typically respond to client communications via phone, email, or chat, ensuring that clients receive prompt and helpful service. Client Support Reps may also help troubleshoot problems, process orders, and escalate more complex issues to higher-level support staff. Their goal is to ensure customer satisfaction and maintain positive relationships between the company and its clients.
What states have the most Client Support Rep jobs? States with the most job openings for Client Support Rep jobs include:
Client Support Rep jobs near you

Client Support Representative

NQA

Acton, MA • On-site

$55K/yr

Full-time

Posted 6 days ago

Job description

** THIS IS A TEMP-TO-PERM POSITION**


Role of the Department:

The Client Support Representative will support the Operations department to ensure that assessment activities are planned and performed in a highly professional and technical manner and that customer expectations are exceeded and process customers through the certification process.

Job Purpose:

  1. Proactive Client contact
  2. Aid in maintenance of various reports of status
  3. Create and maintain client information in our database, EQM
  4. Responsible for complex clerical assignments following established procedures
  5. Secures information from various sources in production of reports and listings
  6. Interacts with clients in a professional manner to provide assistance when needed
  7. Process customers through the certification process
  8. Maintain multisite audit sampling planners


Principal Tasks:

These individuals will be responsible for the primary Client support for all divisions from the point of management service agreement. Once appointed these accounts will remain under the support of the assigned Client Support Representative until reassignment becomes necessary.

The specific duties of the Client Support Representatives are as follows:

  • Day to day maintenance and security of assigned Client in database.
  • Direct support of assigned Client requirements & needs
    - Scheduling of all audit activities
    - Questions and answers
    - Requests and inquires
    - Updates information and new developments
    - Provides client notifications of activities
    - Levels of Client satisfaction
    - Use of Registration and NQA Logo
    - Adhering to established KPI’s of the Customer Service Group
  • Maintenance of Client Registration
    - Provides work order or activity information
    - File reviews (unless as defined by accreditation schemes)
    - CAP "chasing" & reviews
    - Conducted Reviews
    - Support other cell or company initiatives related to the client
    - Provides input to the Blue List as appropriate
    - Support program management efforts as appropriate
    - Certificate Maintenance
    - Multisite audit planners and associated multisite required documents
  • Financial Support
    - Assist in Invoicing Clients (annual registration, pre-activity, re-bill expenses)
    - Client collections
  • Business Development
    - Identifying cross selling opportunities for Business Development
    - Support client quotation process as needed
  • Championing Clients needs for NQA
  • Anticipating clients needs
  • Coordination of all activities associated with client


Qualifications and Experience:

  • High school diploma or equivalent. 2-3 years related Customer Service / Program Management experience.
  • Knowledge of ISO 9000 and related ISO registration/certification schemes
  • Knowledge of Microsoft Office and other computer programs
  • Excellent administrative, communications and client telephone contact skills are essential.

Notes:

  • Temp-to-perm position
  • Remote

Monday - Friday, 8:30 AM EST – 5 PM EST
40 hours per week