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Support Representative Jobs in Alabama (NOW HIRING)

VIP Personnel, Inc.

Be Seen First

Customer Support

Birmingham, AL · On-site

$22 - $24/hr

The Customer Support Rep will be the first point of contact for customers after the sale. Will research issues, coordinate delivery dates and handle service issues. Work with customers through direct ...

EBSCO

Publisher Support Rep II

Birmingham, AL · On-site +1

$38K - $54K/yr

As a Key Publisher Support Representative (Publisher Operations Specialist), you will serve as a critical liaison between EBSCO, our global offices, and strategic publisher partners. You will manage ...

New

EBSCO

Publisher Support Rep II

Birmingham, AL · On-site +1

$38K - $54K/yr

Your Opportunity As a Key Publisher Support Representative (Publisher Operations Specialist), you will serve as a critical liaison between EBSCO, our global offices, and strategic publisher partners.

New

EBSCO

Publisher Support Rep II

Birmingham, AL · On-site

$38K - $54K/yr

Your Opportunity As a Key Publisher Support Representative (Publisher Operations Specialist), you will serve as a critical liaison between EBSCO, our global offices, and strategic publisher partners.

Artech Information System LLC

Deskside Support

Decatur, AL

$19 - $24.25/hr

Deskside Support Representative Distributed Client Services Location : Decatur, AL Duration: 12 months with possible extension Level 2 Deskside Tech- with strong PC skills. Troubleshoot hardware and ...

Amerit Fleet Solutions

Garage Support

Birmingham, AL

$18 - $22/hr

Vehicle Transporter / Garage Support - Birmingham, AL $18.00-$22.00/hr | Weekly Pay | Full Benefits within 30 Days | Potential $500 Sign-On Bonus + $2,500k Retention Bonus! Amerit Fleet Solutions ...

4P Consulting Inc.

EMS Support

Birmingham, AL · On-site

$16.75 - $22.75/hr

Summary of Position Duties This position is part of a contracted 24x7x365 staff that provides frontline computer systems and application diagnostics and support, along with being the primary ...

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All JobsSupport Representative JobsSupport Representative Jobs in Alabama

Support Representative information

See Alabama salary details

$11

$19

$39

How much do support representative jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for support representative in Alabama is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $21.15 per hour, depending on experience, location, and employer.

What is a support representative?

Support Representatives are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work via phone, email, chat, or in-person to ensure customer satisfaction and address any problems efficiently. Support Representatives play a key role in maintaining a positive relationship between a company and its customers by offering timely and effective assistance.

What is the difference between Support Representative vs Customer Service Associate?

AspectSupport RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; technical knowledge varies by industryHigh school diploma; basic communication skills
Work EnvironmentCall centers, technical support, online chatRetail stores, call centers, service desks
Employer & Industry UsageTech, telecom, software companiesRetail, hospitality, telecom
Common Search & ComparisonCustomer support, technical supportCustomer service, client support

Support Representatives and Customer Service Associates both focus on assisting customers, but Support Representatives often handle technical issues and specialized support, while Customer Service Associates typically manage general inquiries and service requests. The roles overlap in communication skills and customer interaction, but Support Representatives usually require more technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a support representative, and why are they important?

To thrive as a Support Representative, you need strong problem-solving abilities, excellent verbal and written communication skills, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with help desk software, customer relationship management (CRM) systems, and ticketing tools is typically required. Patience, active listening, and resilience help individuals stand out by building positive customer relationships and handling challenging interactions. These skills are vital for efficiently resolving customer issues and ensuring high levels of satisfaction and retention.

What are some common challenges support representatives face when handling customer inquiries, and how can they effectively manage these situations?

Support Representatives often encounter challenging situations such as dealing with frustrated customers, managing high volumes of inquiries, or resolving complex technical issues. Effective communication, patience, and active listening are key to diffusing tense interactions. Utilizing internal knowledge bases, collaborating with team members, and knowing when to escalate issues can help resolve problems efficiently and maintain customer satisfaction. Continuous training and feedback also support skill development and confidence in handling diverse scenarios.
What are popular job titles related to Support Representative jobs in AL? For Support Representative jobs in AL, the most frequently searched job titles are:
Support Representative jobs near you
Infographic showing various Support Representative job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,228 per year, or $19.8 per hour.

Customer Support

VIP Personnel, Inc.

Birmingham, AL • On-site

$22 - $24/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 7 days ago

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After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

Leading Company is willing to pay with it takes plus a full benefits package. First year potential $45K+!

This is an excellent opportunity for someone ambitious and dependable with a great personality looking for a career in client support. Well-spoken professional with strong communication, customer service and computer skills.


The Customer Support Rep will be the first point of contact for customers after the sale. Will research issues, coordinate delivery dates and handle service issues. Work with customers through direct contact over the phone and through email. Follow up is very important. Our client is looking for someone energetic and patient who can be flexible and works well in a fast-paced environment.


Some office experience is preferred. Retail or Service Industry experience is a plus. Advanced Excel and Word. HSG. Bachelors a plus.


Normal Hours: Monday - Friday 8:00 am - 5:00 pm Criminal/Drug screening.


VIP PERSONNEL, INC. offers a free service to job seekers!