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Support Representative Jobs in Alabama (NOW HIRING)

VIP Personnel, Inc.

Be Seen First

Customer Support

Birmingham, AL · On-site

$22 - $24/hr

The Customer Support Rep will be the first point of contact for customers after the sale. Will research issues, coordinate delivery dates and handle service issues. Work with customers through direct ...

EBSCO

Publisher Support Rep II

Birmingham, AL · On-site

$38K - $54K/yr

Your Opportunity As a Key Publisher Support Representative (Publisher Operations Specialist), you will serve as a critical liaison between EBSCO, our global offices, and strategic publisher partners.

EBSCO

Publisher Support Rep II

Birmingham, AL · On-site +1

$38K - $54K/yr

As a Key Publisher Support Representative (Publisher Operations Specialist), you will serve as a critical liaison between EBSCO, our global offices, and strategic publisher partners. You will manage ...

EBSCO

Publisher Support Rep II

Birmingham, AL · On-site +1

$38K - $54K/yr

Your Opportunity As a Key Publisher Support Representative (Publisher Operations Specialist), you will serve as a critical liaison between EBSCO, our global offices, and strategic publisher partners.

EBSCO

Publisher Support Rep II

Birmingham, AL · On-site

$38K - $54K/yr

Your Opportunity As a Key Publisher Support Representative (Publisher Operations Specialist), you will serve as a critical liaison between EBSCO, our global offices, and strategic publisher partners.

Artech Information System LLC

Deskside Support

Decatur, AL · On-site

$19 - $24.25/hr

Deskside Support Representative Distributed Client Services Location : Decatur, AL Duration: 12 months with possible extension Level 2 Deskside Tech- with strong PC skills. Troubleshoot hardware and ...

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All JobsSupport Representative JobsSupport Representative Jobs in Alabama

Support Representative information

See Alabama salary details

$11

$19

$39

How much do support representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for support representative in Alabama is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $21.15 per hour, depending on experience, location, and employer.

What is a support representative?

Support Representatives are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work via phone, email, chat, or in-person to ensure customer satisfaction and address any problems efficiently. Support Representatives play a key role in maintaining a positive relationship between a company and its customers by offering timely and effective assistance.

What is the difference between Support Representative vs Customer Service Associate?

AspectSupport RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; technical knowledge varies by industryHigh school diploma; basic communication skills
Work EnvironmentCall centers, technical support, online chatRetail stores, call centers, service desks
Employer & Industry UsageTech, telecom, software companiesRetail, hospitality, telecom
Common Search & ComparisonCustomer support, technical supportCustomer service, client support

Support Representatives and Customer Service Associates both focus on assisting customers, but Support Representatives often handle technical issues and specialized support, while Customer Service Associates typically manage general inquiries and service requests. The roles overlap in communication skills and customer interaction, but Support Representatives usually require more technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a support representative, and why are they important?

To thrive as a Support Representative, you need strong problem-solving abilities, excellent verbal and written communication skills, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with help desk software, customer relationship management (CRM) systems, and ticketing tools is typically required. Patience, active listening, and resilience help individuals stand out by building positive customer relationships and handling challenging interactions. These skills are vital for efficiently resolving customer issues and ensuring high levels of satisfaction and retention.

What are some common challenges support representatives face when handling customer inquiries, and how can they effectively manage these situations?

Support Representatives often encounter challenging situations such as dealing with frustrated customers, managing high volumes of inquiries, or resolving complex technical issues. Effective communication, patience, and active listening are key to diffusing tense interactions. Utilizing internal knowledge bases, collaborating with team members, and knowing when to escalate issues can help resolve problems efficiently and maintain customer satisfaction. Continuous training and feedback also support skill development and confidence in handling diverse scenarios.
What are popular job titles related to Support Representative jobs in AL? For Support Representative jobs in AL, the most frequently searched job titles are:
Support Representative jobs near you
Infographic showing various Support Representative job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,228 per year, or $19.8 per hour.

Customer Support Representative

Virtual Vantage Inc

Dadeville, AL • On-site

$12 - $15/hr

Other

Medical, Dental

Re-posted 3 days ago

Job description


Are you looking for a work-from-home opportunity that offers flexibility and competitive pay? We're excited to share that we're offering positions where you can earn between $12 and $15 per hour, with the ability to work full-time or part-time from the comfort of your own home office. This is a position where you will be taking inbound customer calls.
What We Offer:
•Starting Pay: $12-$15 per hour
•Complete Schedule Flexibility: Work on your own terms
•Full-Time or Part-Time: Choose the commitment that fits your lifestyle
•Service Major Corporations: Work with a variety of high-profile clients
We are looking for serious applicants who are ready to start this rewarding journey. If you're interested, https://zfrmz.com/QdG0eqwHsWJpukFD5W79 to learn more and apply!
Best Regards,
Tia Goodwin, IBO Virtual Vantage Inc.
Requirements
Requirements
* PC requirements listed on Application
* Ethernet required
* Windows 11
Benefits
Benefits
You are an Independent Contractor so taxes will not be taken out and there are no medical/dental benefits provided.

Apply