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Client Support Rep

Orlando, FL · On-site

$15.50 - $20.25/hr

JOB SUMMARY The Client Support Representative delivers high-level service, support, and solutions to customers using specific tools and phone systems, teleconference tools, and remote connection. The ...

OUTCOMES OPERATING INC

Client Support Rep

Orlando, FL · Remote

$15.50 - $20.25/hr

JOB SUMMARY The Client Support Representative delivers high-level service, support, and solutions to customers using specific tools and phone systems, teleconference tools, and remote connection. The ...

PTC of Tennessee, LLC

Fleet Support Representative

Memphis, TN · On-site

$16 - $21.75/hr

General The Fleet Support Representative serves as the primary liaison between repair facilities and assigned fleet customers. This role is responsible for monitoring, tracking, and communicating the ...

Dobbs Peterbilt

Fleet Support Representative

Memphis, TN

$16 - $21.75/hr

General The Fleet Support Representative serves as the primary liaison between repair facilities and assigned fleet customers. This role is responsible for monitoring, tracking, and communicating the ...

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How much do support representative jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for support representative in the United States is $21.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What are Support Representatives?

Support Representatives are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work via phone, email, chat, or in-person to ensure customer satisfaction and address any problems efficiently. Support Representatives play a key role in maintaining a positive relationship between a company and its customers by offering timely and effective assistance.

What is the difference between Support Representative vs Customer Service Associate?

AspectSupport RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; technical knowledge varies by industryHigh school diploma; basic communication skills
Work EnvironmentCall centers, technical support, online chatRetail stores, call centers, service desks
Employer & Industry UsageTech, telecom, software companiesRetail, hospitality, telecom
Common Search & ComparisonCustomer support, technical supportCustomer service, client support

Support Representatives and Customer Service Associates both focus on assisting customers, but Support Representatives often handle technical issues and specialized support, while Customer Service Associates typically manage general inquiries and service requests. The roles overlap in communication skills and customer interaction, but Support Representatives usually require more technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a Support Representative, and why are they important?

To thrive as a Support Representative, you need strong problem-solving abilities, excellent verbal and written communication skills, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with help desk software, customer relationship management (CRM) systems, and ticketing tools is typically required. Patience, active listening, and resilience help individuals stand out by building positive customer relationships and handling challenging interactions. These skills are vital for efficiently resolving customer issues and ensuring high levels of satisfaction and retention.

What are some common challenges Support Representatives face when handling customer inquiries, and how can they effectively manage these situations?

Support Representatives often encounter challenging situations such as dealing with frustrated customers, managing high volumes of inquiries, or resolving complex technical issues. Effective communication, patience, and active listening are key to diffusing tense interactions. Utilizing internal knowledge bases, collaborating with team members, and knowing when to escalate issues can help resolve problems efficiently and maintain customer satisfaction. Continuous training and feedback also support skill development and confidence in handling diverse scenarios.
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Support Representative jobs near you
Subscriber Support Representative

Subscriber Support Representative

The Harold Grinspoon Foundation

Agawam, MA • Hybrid

$50K - $57K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Job description

Description

The Harold Grinspoon Foundation (HGF), located in Agawam, MA, is looking for a Subscriber Support Representative to provide general support for the Foundation's flagship program, PJ Library, which sends free Jewish children's books to Jewish families around the world each month. This is a full-time position within a fast-paced, mission-driven nonprofit organization. 


Reporting to the Manager of Subscriber & Community Support, the Subscriber Support Representative will primarily focus on the department's subscriber support responsibilities, including updating key databases and comprehensively managing and responding to requests and inquiries from PJ Library families.


Responsibilities

The responsibilities for this role include, but are not limited to: 

Respond to emails and phone calls from families enrolled in the PJ Library and PJ Our Way programs, as well as support related programs such as PJ Library Grandparents, Get Together, and First-Time Camp Awards for PJ Library Subscribers.  

Maintain and update subscriber records using Microsoft Dynamics 365 Business Central & Salesforce; track and manage all subscriber inquiries through Salesforce.

Route inquiries from authors, illustrators, and donors to the appropriate internal teams. 

Research and resolve cases where books are not received by families. 

Process returned mail. 

Escalate any technical issues to the Manager of Subscriber & Community Support for coordination with IT and/or vendors. 

Contribute to process documentation and internal knowledge articles for the entire team's reference and use.   

Provide general office support as needed, including: 

oPrepare materials for projects, conferences, and clients. 

oCreate shipping labels and coordinate outgoing packages. 

oProvide support to the Office Coordinator during absences (e.g., vacation, sick time, or medical leave).?? 

oAssist with events and conferences.


Requirements

Qualifications

Associate's degree and 2+ years of relevant customer service or CRM experience, or equivalent combination of education and experience.  

Strong written and verbal communication skills. 

Excellent computer skills, including proficiency with Microsoft Office, Outlook, and Salesforce Case Management platform. 

Experience with Microsoft Dynamics 365 Business Central is a plus. 

Close attention to detail. 

Willingness to be flexible and responsible with a variety of tasks. 

Eagerness to work as part of an administrative and subscriber support team. 

Superior problem-solving skills and the ability to think quickly "on your feet." 

Ability to multi-task, prioritize, and meet challenging deadlines. 

A calm and comfortable phone manner.


Physical Requirements 

Prolonged periods of sitting at a desk and working on a computer. 

Must be able to lift up to thirty pounds at a time, as needed.


Location

This position is based in our Agawam, MA home office and follows a hybrid schedule, with a minimum of 60% (24 hours) in-office each week.


Compensation 

A competitive salary ranging from $50,000-$57,500 annually, commensurate with experience. 


Benefits 

Health insurance 

Vision & dental insurance 

Flexible spending plan 

Short- and long-term disability insurance 

401(k) plan with employer match 

Flexible work schedule policy  

Paid sick, holiday, vacation, and personal time 


To Apply 

Please submit your resume and cover letter.


Apply