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Support Representative Jobs in Ohio (NOW HIRING)

ActiveHours

Support Representative

Cincinnati, OH

$17.25 - $23.25/hr

We're looking for a motivated individual to take on the role of Support Representative at Activehours. This is a great entry-level opportunity to join a startup early on and grow with the company.

ActiveHours

Support Representative

Cincinnati, OH · On-site

$17.25 - $23.25/hr

We're looking for a motivated individual to take on the role of Support Representative at Activehours. This is a great entry-level opportunity to join a startup early on and grow with the company.

Rudd Equipment

Product Support Rep

Cleveland, OH · On-site

Product Support Representative We are seeking a Product Support Representative responsible for promoting parts and service sales within an assigned territory and acting as a liaison between the ...

Standard Textile

Sales Support Representative

Cincinnati, OH · Hybrid

$18.25 - $25/hr

The Sales Support Representative will work as a liaison between the customer and sales consultant as well as internal departments. Responsibilities Include: * Receive and reply to all communications ...

Shentel

Technical Support Rep I

Waynesboro, VA · On-site

As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...

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Support Representative information

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How much do support representative jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for support representative in Ohio is $20.79, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $22.16 per hour, depending on experience, location, and employer.

What are Support Representatives?

Support Representatives are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work via phone, email, chat, or in-person to ensure customer satisfaction and address any problems efficiently. Support Representatives play a key role in maintaining a positive relationship between a company and its customers by offering timely and effective assistance.

What is the difference between Support Representative vs Customer Service Associate?

AspectSupport RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; technical knowledge varies by industryHigh school diploma; basic communication skills
Work EnvironmentCall centers, technical support, online chatRetail stores, call centers, service desks
Employer & Industry UsageTech, telecom, software companiesRetail, hospitality, telecom
Common Search & ComparisonCustomer support, technical supportCustomer service, client support

Support Representatives and Customer Service Associates both focus on assisting customers, but Support Representatives often handle technical issues and specialized support, while Customer Service Associates typically manage general inquiries and service requests. The roles overlap in communication skills and customer interaction, but Support Representatives usually require more technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a Support Representative, and why are they important?

To thrive as a Support Representative, you need strong problem-solving abilities, excellent verbal and written communication skills, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with help desk software, customer relationship management (CRM) systems, and ticketing tools is typically required. Patience, active listening, and resilience help individuals stand out by building positive customer relationships and handling challenging interactions. These skills are vital for efficiently resolving customer issues and ensuring high levels of satisfaction and retention.

What are some common challenges Support Representatives face when handling customer inquiries, and how can they effectively manage these situations?

Support Representatives often encounter challenging situations such as dealing with frustrated customers, managing high volumes of inquiries, or resolving complex technical issues. Effective communication, patience, and active listening are key to diffusing tense interactions. Utilizing internal knowledge bases, collaborating with team members, and knowing when to escalate issues can help resolve problems efficiently and maintain customer satisfaction. Continuous training and feedback also support skill development and confidence in handling diverse scenarios.
What are popular job titles related to Support Representative jobs in OH? For Support Representative jobs in OH, the most frequently searched job titles are:
Support Representative jobs near you

Support Representative

ActiveHours

Cincinnati, OH

$17.25 - $23.25/hr

Full-time

Medical, Dental, Vision, PTO

Posted 21 days ago

Job description

Company Description
Make anyday payday.

Activehours is reinventing the way people get paid by giving them immediate access to the money they've earned. We're looking for passionate hackers, thinkers, and innovators to push our product even further. We celebrate victory, don't shy from failure, and are always learning.

Join our tight-knit team in a highly collaborative environment, where you'll help shape the next stages of our roadmap from inception to production. Your work will help people access their pay and change their financial futures. If that sounds like your dream job, we want to hear from you.



Job Description
We're looking for a motivated individual to take on the role of Support Representative at Activehours. This is a great entry-level opportunity to join a startup early on and grow with the company. This role spans across customer support, operations, and product.


Qualifications
Specific responsibilities include:
* Expediting and troubleshooting customer transactions
* Engaging with customers through email and phone calls
* Identifying customer needs or problems and designing solutions
Desired Skills and Experience:
* Ability to work hard in a fast-paced environment and solve problems independently
* Experience with Excel and ability to learn new computer systems
* Exceptional written and verbal communication skills
* Experience at a startup, in customer service, or in retail is a plus!


Additional Information

At Activehours, you will:
* Work with a small, agile, and talented group of people chasing an underserved market.
* Build an awesome product, amazing customer experience, and vibrant brand.
* Enjoy benefits such as health, dental, and vision plans for individuals and dependents, competitive salary, and flexible vacation.


Press from the past two months:

  • http://www.buzzfeed.com/carolineodonovan/the-end-of-payday-how-activehours-is-giving-freelancers-more# 
  • http://www.thefeed.us/gadgets/apps-wish-thought-first/
  • http://roadwarriorvoices.com/2015/06/02/startup-allows-lyft-drivers-and-other-hourly-workers-to-get-paid-sooner/
  • http://www.washingtonpost.com/blogs/wonkblog/wp/2015/06/15/workers-in-america-have-problems-meet-the-technologies-trying-to-solve-them/
  • http://socialracemedia.com/activehours-app-waiting-for-paychecks-is-a-thing-of-the-past/
  • http://www.forbes.com/sites/elainepofeldt/2015/05/31/startup-aims-to-free-lyft-drivers-and-hourly-workers-from-cash-flow-crunch/

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