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Support Representative Jobs in Ohio (NOW HIRING)

Area Temps

Customer Support Representative

Westlake, OH · On-site

$20/hr

A manufacturing company is offering an immediate full-time opportunity for a Customer Support Representative to answer phones and emails, enter data into ERP System, handle customer inquiries, track ...

Rudd Equipment

Product Support Rep

Sharonville, OH · On-site

Summary We are seeking a Product Support Representative responsible for promoting parts and service sales within an assigned territory and acting as a liaison between the customers and the Parts ...

Rudd Equipment

Product Support Rep

Twinsburg, OH · On-site

Summary We are seeking a Product Support Representative responsible for promoting parts and service sales within an assigned territory and acting as a liaison between the customers and the Parts ...

Ferguson

Sales Support Representative

Westerville, OH · On-site

$18.71 - $29.92/hr

Whether you have experience in the trades or are looking to break into the industry, Ferguson is hiring Sales Support Representatives who are ready to help customers, solve problems, and learn the ...

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Support Representative information

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How much do support representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for support representative in Ohio is $20.79, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $22.16 per hour, depending on experience, location, and employer.

What is a support representative?

Support Representatives are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work via phone, email, chat, or in-person to ensure customer satisfaction and address any problems efficiently. Support Representatives play a key role in maintaining a positive relationship between a company and its customers by offering timely and effective assistance.

What is the difference between Support Representative vs Customer Service Associate?

AspectSupport RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; technical knowledge varies by industryHigh school diploma; basic communication skills
Work EnvironmentCall centers, technical support, online chatRetail stores, call centers, service desks
Employer & Industry UsageTech, telecom, software companiesRetail, hospitality, telecom
Common Search & ComparisonCustomer support, technical supportCustomer service, client support

Support Representatives and Customer Service Associates both focus on assisting customers, but Support Representatives often handle technical issues and specialized support, while Customer Service Associates typically manage general inquiries and service requests. The roles overlap in communication skills and customer interaction, but Support Representatives usually require more technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a support representative, and why are they important?

To thrive as a Support Representative, you need strong problem-solving abilities, excellent verbal and written communication skills, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with help desk software, customer relationship management (CRM) systems, and ticketing tools is typically required. Patience, active listening, and resilience help individuals stand out by building positive customer relationships and handling challenging interactions. These skills are vital for efficiently resolving customer issues and ensuring high levels of satisfaction and retention.

What are some common challenges support representatives face when handling customer inquiries, and how can they effectively manage these situations?

Support Representatives often encounter challenging situations such as dealing with frustrated customers, managing high volumes of inquiries, or resolving complex technical issues. Effective communication, patience, and active listening are key to diffusing tense interactions. Utilizing internal knowledge bases, collaborating with team members, and knowing when to escalate issues can help resolve problems efficiently and maintain customer satisfaction. Continuous training and feedback also support skill development and confidence in handling diverse scenarios.
What are popular job titles related to Support Representative jobs in OH? For Support Representative jobs in OH, the most frequently searched job titles are:
Support Representative jobs near you
Infographic showing various Support Representative job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,243 per year, or $20.8 per hour.

Customer Support Representative

Area Temps

Westlake, OH • On-site

$20/hr

Temporary

Posted 18 days ago

Job description


A manufacturing company is offering an immediate full-time opportunity for a Customer Support Representative to answer phones and emails, enter data into ERP System, handle customer inquiries, track orders, and perform other duties as needed. Work hours are Monday through Friday from 8:30 a.m. to 5 p.m.
Job Requirements
Qualified candidates must have at least 5 years Customer Service experience, must be computer literate with accurate data entry and Excel skills, must have excellent communication, organizational, follow-up, and telephone skills, must have the ability to multi-task and work in a fast-paced environment, and must be self-motivated with a positive attitude. Only candidates that can pass a background check and drug screen will be considered.
Area Temps still believes that the best way to serve both our employees and our customers is through personal service. To apply for this Customer Support Representative position, please submit your resume to parma@areatemps.com, call (440) 253-2983, or TEXT "your name & 180084" to (440) 887-4013.
Additional Information
For over 35 years, Area Temps has been committed to providing Northeast Ohio companies with office staffing services, technical, skilled trades, industrial and professional staffing solutions. We measure our success by the thousands of people who have accepted permanent positions with our client companies, either through a direct hire or after successfully completing an initial temporary assignment.
Meet Your Recruiter
Parma Office
With almost 40 years experience in Greater Cleveland and thousands of people employed successfully each year, Area Temps still believes that the best way to serve both our employees and our customers is through personal service. When you apply online, we'll review your work skills and location preferences within 24 hours. Qualified candidates will be contacted to arrange for a personal interview, and our personnel supervisors will work with you to find the perfect assignment.
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About Area Temps

Sourced by ZipRecruiter

For over 35 years, Area Temps has been committed to providing Northeast Ohio companies with office staffing services, technical, skilled trades, industrial and professional staffing solutions. We measure our success by the thousands of people who have accepted permanent positions with our client companies, either through a direct hire or after successfully completing an initial temporary assignment.

Industry

Recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Independence, OH, US

Year founded

1987

Social media

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