1

Support Engineer Jobs in Delaware (NOW HIRING)

General Engineer

Winterthur, DE · Hybrid

$92K - $126.50K/yr

The EMS support group (ESG) creates and maintains the digital representation of the transmission ... The engineers also provide support for all EMS application functionality. Provide real time ...

General Engineer

Wilmington, DE · Hybrid

$92K - $126.50K/yr

The EMS support group (ESG) creates and maintains the digital representation of the transmission ... The engineers also provide support for all EMS application functionality. Provide real time ...

General Engineer

Wilmington, DE · Hybrid

$92K - $126.50K/yr

The EMS support group (ESG) creates and maintains the digital representation of the transmission ... The engineers also provide support for all EMS application functionality. Provide real time ...

General Engineer

New Castle, DE · Hybrid

$92K - $126.50K/yr

The EMS support group (ESG) creates and maintains the digital representation of the transmission ... The engineers also provide support for all EMS application functionality. Provide real time ...

General Engineer

Yorklyn, DE · Hybrid

$92K - $126.50K/yr

The EMS support group (ESG) creates and maintains the digital representation of the transmission ... The engineers also provide support for all EMS application functionality. Provide real time ...

General Engineer

Wilmington, DE · Hybrid

$92K - $126.50K/yr

The EMS support group (ESG) creates and maintains the digital representation of the transmission ... The engineers also provide support for all EMS application functionality. Provide real time ...

General Engineer

Wilmington, DE · Hybrid

$92K - $126.50K/yr

The EMS support group (ESG) creates and maintains the digital representation of the transmission ... The engineers also provide support for all EMS application functionality. Provide real time ...

General Engineer

Wilmington, DE · Hybrid

$92K - $126.50K/yr

The EMS support group (ESG) creates and maintains the digital representation of the transmission ... The engineers also provide support for all EMS application functionality. Provide real time ...

General Engineer

Newark, DE · Hybrid

$92K - $126.50K/yr

The EMS support group (ESG) creates and maintains the digital representation of the transmission ... The engineers also provide support for all EMS application functionality. Provide real time ...

General Engineer

Smyrna, DE · Hybrid

$92K - $126.50K/yr

The EMS support group (ESG) creates and maintains the digital representation of the transmission ... The engineers also provide support for all EMS application functionality. Provide real time ...

General Engineer

Newark, DE · Hybrid

$92K - $126.50K/yr

The EMS support group (ESG) creates and maintains the digital representation of the transmission ... The engineers also provide support for all EMS application functionality. Provide real time ...

General Engineer

Rockland, DE · Hybrid

$92K - $126.50K/yr

The EMS support group (ESG) creates and maintains the digital representation of the transmission ... The engineers also provide support for all EMS application functionality. Provide real time ...

General Engineer

Wilmington, DE · Hybrid

$92K - $126.50K/yr

The EMS support group (ESG) creates and maintains the digital representation of the transmission ... The engineers also provide support for all EMS application functionality. Provide real time ...

General Engineer

Hockessin, DE · Hybrid

$92K - $126.50K/yr

The EMS support group (ESG) creates and maintains the digital representation of the transmission ... The engineers also provide support for all EMS application functionality. Provide real time ...

General Engineer

Middletown, DE · Hybrid

$92K - $126.50K/yr

The EMS support group (ESG) creates and maintains the digital representation of the transmission ... The engineers also provide support for all EMS application functionality. Provide real time ...

General Engineer

Wilmington, DE · Hybrid

$92K - $126.50K/yr

The EMS support group (ESG) creates and maintains the digital representation of the transmission ... The engineers also provide support for all EMS application functionality. Provide real time ...

General Engineer

Newark, DE · Hybrid

$92K - $126.50K/yr

The EMS support group (ESG) creates and maintains the digital representation of the transmission ... The engineers also provide support for all EMS application functionality. Provide real time ...

General Engineer

Newark, DE · Hybrid

$92K - $126.50K/yr

The EMS support group (ESG) creates and maintains the digital representation of the transmission ... The engineers also provide support for all EMS application functionality. Provide real time ...

General Engineer

Wilmington, DE · Hybrid

$92K - $126.50K/yr

The EMS support group (ESG) creates and maintains the digital representation of the transmission ... The engineers also provide support for all EMS application functionality. Provide real time ...

General Engineer

Wilmington, DE · Hybrid

$92K - $126.50K/yr

The EMS support group (ESG) creates and maintains the digital representation of the transmission ... The engineers also provide support for all EMS application functionality. Provide real time ...

next page

Showing results 1-20

Support Engineer information

See Delaware salary details

$16

$39

$68

How much do support engineer jobs pay per hour?

As of May 30, 2026, the average hourly pay for support engineer in Delaware is $39.90, according to ZipRecruiter salary data. Most workers in this role earn between $29.62 and $46.68 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Engineer, and why are they important?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

How does a Support Engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What are Support Engineers?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

More about Support Engineer jobs
What are popular job titles related to Support Engineer jobs in Delaware? For Support Engineer jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Support Engineer jobs in Delaware look for? The top searched job categories for Support Engineer jobs in Delaware are:
General Engineer

General Engineer

Exelon

Winterthur, DE • Hybrid

$92K - $126.50K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago


Exelon rating

8.4

Company rating: 8.4 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

17th of 50 rated energy and utility


Job description

Who We Are: We're powering a cleaner, brighter future.
Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.
We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).
In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.
Are you in? Primary Purpose:

The EMS support group (ESG) creates and maintains the digital representation of the transmission grid. ESG s responsible for the maintenance and support of the data and functionality in the Energy Management System (EMS) and Total Outage Application (iTOA). Maintain all model related changes in the EMS and responsible for all database changes in iTOA. The model maintenance includes adding and updating ratings for the transmission equipment and contingency definitions. The engineers also provide support for all EMS application functionality. Provide real time engineering / operations support to System Operations staff focused on State Estimator and Contingency Analysis solutions. Development and review of operating procedures.

Develops studies, plans, criteria, specifications, calculations, evaluations, design documents, performance assessments, integrated systems analysis, cost estimates, budgets, associated with the planning, design, licensing, construction, commissioning, operation, and maintenance of Exelon's electric generation, transmission, distribution, gas and telecommunication facilities/systems. Provides consultation and recommendations to the Company within and to other business units and/or customers as a result of studying company or customer-owned systems, processes, equipment, vehicles or facilities. Reviews financial data from budget and actual costs of projects. Operates independently and seeks guidance when appropriate. Position may be required to work extended hours for coverage during storms or other energy delivery emergencies.

Note: This is a hybrid position (in-office with remote flexibility). Employees are required to be in office at least three days per week (Tuesday, Wednesday, and Thursday). This position must sit out of our  Kennett Square - PA  office.

Primary Duties:
  • Performs engineering tasks associated with critical engineering projects or a number of small projects with many complex features. 
  • Performs assignments in areas where engineering precedents are incomplete, lacking or require broad experience. 
  • Evaluates, develops and implements projects that have moderate financial and operational impact. 
  • May serve as an expert for organization in a specific area or responsibility that may include the delivery of classroom training and/or OJT/OJE. 
Job Scope:
  • Influences project decisions having a moderate impact on the company that may include leading employees or contractors in the commissioning of electrical systems and equipment to be placed On System.
  • Applies technical knowledge to help promote a safe work environment and to enhance customer satisfaction.
Minimum Qualifications:
  • Bachelor of Science degree in Engineering or Licensed Professional Engineer (2) (3)
  • Ability to analyze and interpret complex electrical and mechanical systems.
  • Knowledge and ability to apply problem solving approaches and engineering theory
  • Knowledge of engineering designs, principles and practices.
  • Knowledge of complex field test equipment.
  • 4-7 years of professional engineering experience (1) (3) (See Note).
  • Broad knowledge and experience with regulations, guides, standards, codes methods, practices, and advanced engineering principles necessary to perform very complex or unique assignments for a specific
  • Minimum of two related career experiences (4) (i.e., changes in technical job responsibilities, which may or may not include a change in department) OR
  • Engineer in Training OR
  • 50% complete (by hours) with advanced technical degree, M.B.A. or Project Management Certification
  • (1) Master's degree in Engineering reduces the OJT experience requirement by 1 year. (2) License must be issued by the state in which you are practicing. (3) PE License reduces the OJT experience requirement by 1 year. (4) Career related experiences is defined as changes in technical job responsibilities and does not have to include a change in department Note: Items (1) and (3) are mutually inclusive, whereby the maximum experience requirement reduction is one(1) year (e.g., in the case of an employee with both a master's degree in Engineering AND a PE license, the minimum experience requirement would be reduced by one (1) year).
Preferred Qualifications:
  • Graduate degree (1) or Graduate level work in Engineering, Business Administration or Project Management Certification
  • Licensed Professional Engineer (2) (3)
  • Strong teamwork, interpersonal skills and the ability to communicate with all management levels.
  • Strong written and oral communication skills.
Benefits:
  • Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $92,000.00/Yr. – $126,500.00/Yr.
  • Annual Bonus for eligible positions: 15%
  • 401(k) match and annual company contribution
  • Medical, dental and vision insurance
  • Life and disability insurance
  • Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
  • Employee Assistance Program and resources for mental and emotional support
  • Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
  • Referral bonus program
  • And much more

Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.

What Exelon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Exelon logo

About Exelon

Sourced by ZipRecruiter

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient. We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Industry

Clean energy services

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1999