Student Support Manager Jobs (NOW HIRING)

Who We Are
We, the Division of Student Affairs, are a student-focused organization that aims to empower student success and support personal development. We act daily to create, enhance, and sustain a culture of respect and inclusion in the workplace, focusing on equity and justice in its many forms, including racial, social, and environmental justice. We intentionally and relentlessly pursue excellence through introspection, vulnerability, empathy, compassion, learning, and courage. We value our internal and external partnerships as vital drivers of the ambitious goals we pursue. We celebrate and take pride in the following: 

• Named one of the "Most Promising Places to Work in Student Affairs" by Diverse Magazine.
• Serving a highly diverse student body (click here for more information).
• Leading the way as the #1 ranked institution in the AAU and #3 of all colleges and universities nationally in fostering our students' social mobility.
• Awarded multiple distinctions including philanthropic awards and research grants in experiential learning and career development, voter engagement, student engagement, health and wellness practices, and quality of residential life.

Click here for more about Student Affairs.
Required Qualifications (as evidenced by an attached resume):
Bachelor's degree (foreign equivalent or higher). Two (2) years of full-time administrative or related higher education experience (student experience may be considered). Experience working with a diverse population of faculty, staff, and community organizations.
Preferred Qualifications:
Experience working in a higher educational institution. Experience responding to emergencies and/or making appropriate referrals for other urgent situations. Event and/or project management experience. Experience with procurement and purchasing systems/software. Experience utilizing Google Workspace, including the ability to write and run queries, create electronic forms, and manage data. Experience supervising students.
Brief Description of Duties:
The Student Support Team Coordinator is responsible for overseeing the management of the front desk student staff and responding to first-level inquiries for the Student Support Team and Family Services and Support. The selected candidate will have excellent administrative, communication, customer service and interpersonal skills, exercising strong organizational and time management skills with exceptional attention to detail as they communicate with campus-wide partners, students, and families.
The incumbent plays a crucial role as a team member within Student Health, Wellness & Prevention Services. In this capacity, they collaborate with other team members to collectively contribute to the overall functioning and effectiveness of the services provided. This involves actively participating in team meetings for the Division, sharing insights, and engaging in collaborative decision-making processes. The incumbent's role extends to fostering a cooperative and supportive atmosphere, ensuring seamless teamwork, and collectively working towards the common goals and objectives of Student Health, Wellness & Prevention Services. This position may be required to provide support in other areas of Student Health, Wellness, and Prevention Services, as needed.
The selected candidate must demonstrate a high level of care, discretion, and support for the safety and well-being of each student in our community. The Student Support Coordinator will also help support calendar management, departmental purchasing and budgeting for programs and services, along with organization and support of campus-wide initiatives. The incumbent will be expected to provide exceptional service to visitors and callers to the Support Team/Family Services and Support, including students, faculty, staff, parents, family members, alumni, and other guests.

Office Support:

• Manage staff members' calendars daily, confirm and coordinate appointments, receive and respond to all phone calls and email inquiries. Triage first-level situations presented by students, families, faculty, staff, and other constituents.

Purchasing and Program Planning:

• Maintain and organize electronic spreadsheets. Submit and track electronic requisitions, work with vendors to ensure services are complete, process vendor payments in a timely manner, and monitor expenditures. Research, purchase, and procure goods and services to support Student Support Team and Family Services and Support, reconcile P-Cards (credit cards) and other revenue/expenditures at the conclusion of paid programs/events. Provide program planning and operational support for campus-wide initiatives, including staff and student events, special events for families, etc.

Administration and Supervision:

• Participate in all phases of onboarding and supervision of student receptionist staff. Effort includes setting up interviews, coordinating assignments, monitoring students' timesheets/performance and ensuring needed student coverage for the Student Support Team and Family Services and Support.

Student Support and Referral:

• Serve as a first point of contact for students who may present in distress. Provide calm, professional support and connect students to appropriate staff or resources following established protocols. Maintain confidentiality and deliver high-quality customer service to foster a respectful and supportive environment.

Professional Development and Committee Involvement:

• Participate in opportunities that promote your learning, growth, and development (i.e. classes, training, committee, webinar, etc.). Contribute to the Division of Student Affairs and Stony Brook University by attending and/or supporting events, activities, and programs sponsored by areas outside of your individual unit/department (i.e. campus wide traditions, events, programs, etc.). Other duties or projects as assigned as appropriate to rank and departmental mission. Evening and weekend work may be required at times.

Special Notes:
This is a full-time appointment. FLSA Non-Exempt position, eligible for the overtime provisions of the FLSA.
Salary: $60,000 $4,000 Location Pay = $64,000 Total Compensation
In addition to the employee's base salary, this position is eligible for $4,000 UUP annual location pay, paid biweekly.
Essential Position: This has been designated as an essential position based on the duties of the job and the functions performed. Positions that are designated as such may be required to report to work/remain at work even if classes are canceled, and the campus is working on limited operations in an emergency.
For this position, we are unable to sponsor candidates for work visas.
Resume/CV and cover letter should be included with the online application.
Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.
If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at (631) 632-6280 or visit OEA.
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