Student Support Manager Jobs in Seattle, WA (NOW HIRING)

Salary: $67,572.37 - $86,932.28 Annually
Location : 3000 NE 4th Street Renton, WA
Job Type: Classified
Job Number: 26-P0006
Department: Diversity, Equity and Inclusion
Opening Date: 05/14/2026
Closing Date: Continuous
Position
Are you passionate about supporting students from diverse communities? Join Renton Technical College as a TRIO Student Support Services (SSS) Navigator. The TRIO Navigator plays an essential role in advancing the mission of the federally funded TRIO SSS program by providing holistic academic support and guidance to students participating in the TRIO program. The Federally-funded U.S. Department of Education program is designed to increase college success for first-generation, low-income students and students with disabilities. The Navigator will support students academically persist, graduate, and transfer to four-year institutions. This includes assisting students with clarification of academic and life goals, creating individualized success planning, monitoring progress, and connecting students to college and community resources. The Navigator will also collaborate across campus departments to advance RTC's Be the Place Strategic Equity Plan and commitment to student success.
The TRIO Navigator is represented by the Renton Professional Technical Association (Prof-Tech) union. This is a full-time, classified, and overtime eligible position reporting to the Director of TRIO SSS in the Division of Diversity, Equity, and Inclusion. The pay range for this role is $67,572.37 - $86,932.28 annually. Salary placement will not exceed step 4 ($72,146.18) due to funding. Additional information can be found on our and in the . This role is grant funded and is contingent upon sustained grant funding. The priority consideration date for this position is June 5, 2026. This position will remain open until filled.
Renton Technical College, located southeast of Seattle, has provided quality education in a variety of occupations for over 75 years. Our professional-technical certificate and degree programs offer entry and mid-level training in the areas of allied health, trades, and industry, culinary, business, technology, and automotive. Our outstanding college & career pathways program with classes in adult basic education, English as a second language, and GED preparation is available to those who need additional preparation before entering a training program and for those who simply wish to improve their math and English skills. Career Education and apprenticeships degrees round out our offerings.
Key Responsibilities / Essential Functions Include

• Support students in identifying and cultivating educational and career goals through strengths-based conversations and individualized coaching in support of academic persistence, retention, graduation, and transfer goals.
• Assist with recruitment, eligibility screening, and intake of new SSS participants in accordance with federal TRIO regulations and institutional procedures.
• Manage a program caseload of TRIO participants and document services, student contacts, interventions, referrrals, and outcomes in compliance with federal reporting, institutional practices, and audit requirements.
• Develop and facilitate TRIO centered workshops and events designed to develop and enhance academic goals.
• Conduct regular check-ins and progress monitoring in coordination with the TRIO Director.
• Develop and support students holistically through the implementation of individualized success plans.
• Identify academic, financial, and personal barriers impacting student success; provide proactive interventions and referrals.
• Connect students with tutoring, disability accommodation services, financial aid, workforce education programs, academic advising, and basic needs support.
• Help students build college navigation skills (registration, financial aid processes, transfer steps, etc.).
• Utilize student information platforms such as CTC Link, EAB Navigate and TRIO specific platform to track academic progress and facilitate follow-up to ensure consistent student support.
• Provide information and referrals to both college and community programs and services. Assist students with accessing external benefits and resources as appropriate.
• Maintain strong partnerships with community agencies related to housing, employment, healthcare, food access, and other support services.
• Coordinate program sponsored college visits and academic enrichment activities.
• Maintain accurate student records in compliance with federal program guidelines and college policies.
• Contribute to data collection and reporting for the TRIO Annual Performance Report (APR).
• Collaborate closely with campus departments and represent TRIO in student-focused events and meetings.
• Recruit, train, and supervise TRIO student tutors who provide specialized tutoring services to program participants.
• Perform other related projects and assignments as assigned.

Required Knowledge, Skills and Abilities

• Experience with persons from diverse backgrounds such as sexual orientation, racial, ethnic, religious, linguistic, gender, age, socio-economic, physical and learning abilities, and a commitment to an inclusive and equitable working / learning environment.
• Bachelor's degree in Education, Psychology, or a related field from an accredited institution.
• One year of experience with TRIO or a similar federal, state, or institutionally funded student success program providing advising, student support or college navigation.
• Knowledge of TRIO SSS program regulations, allowable costs, and compliance requirements. Commitment to serving first-generation, low-income students, and students with disabilities.
• Strong understanding of systemic issues impacting underrepresented, first-generation, students with disabilities, and low-income college students.
• Experience supervising student staff and managing program budgets.
• Experience with student case management, including use of tracking systems to monitor quarterly academic progress and document interventions.
• Ability to maintain confidentiality, think critically and exercise independent judgment.
• Experience maintaining accurate records, managing multiple tasks, and organizing work to meet changing priorities and deadlines.
• Proficient knowledge of remote learning platforms and Microsoft Office, specifically experience creating & editing documents, spreadsheets, and presentations. Previous success in learning new computer software programs/platforms required.
• Ability to establish and maintain effective working relationships with students, faculty, staff and community partners. Skilled with interpersonal communications, conflict resolution and organizational management. Ability to effectively communicate both written and verbally.
• Proficiency in program evaluation, data collection, and federal reporting systems.
• Experience in grant management, program compliance, evaluation, and outcomes reporting.
• Demonstrated ability to promote universal design and accessibility. Proficiency in (or ability to learn within 6 month of hire) the production of accessible content, whether print or electronic.
• Ability to represent the college in a positive and professional manner, while using tact, discretion and courtesy.
• Ability to speak a regionally top spoken language other than English is preferred (Spanish, Vietnamese, Russian, Somali, and Chinese).

WORKING CONDITIONS:
Working hours are generally aligned to business hours, Monday - Friday. Occasional evening and weekend work is required. Work is mostly sedentary in nature, performed in an office environment. Frequent use of a computer and exposure to terminal screens is required. Work and meetings may take place across campus. May drive/travel to trainings, conferences, and/or college events. This is mostly an in-person/on-campus position; remote work may occur as business permits.
Terms of Employment
In the interest of providing a healthy, safe and secure educational and work environment, and in order to meet the requirements of federal legislation, it is the policy of Renton Technical College to maintain an alcohol and drug-free workplace for our employees and students.
The person hired is required to provide authorization for employment in the United States. All offers of employment are contingent to background checks, including employment and required degree/credential verification. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform successfully in the position. Finalists are required to complete the Sexual Misconduct Disclosure form as required under RCW 288.112.080. Post offer, pre-employment criminal background checks are also required.
For questions regarding this position contact recruiting@rtc.edu
EEO STATEMENT: Renton Technical College provides equal opportunity in education and employment and does not discriminate on the basis of race, color national origin, age, perceived or actual physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veterans or military status, or use of a trained guide dog or service animal, as required by Title VI of the Civil Rights Act of 1964, Title VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Sections 504 and 508 of the Rehabilitation Act of 1973, the Americans with Disabilities Act and ADA Amendment Act, the Age Discrimination Act of 1975, the Violence Against Women Re-authorization Act and Washington State Law Against Discrimination, Chapter 49.60 RCW and their implementing regulations. The following college official has been designated to handle inquiries regarding the nondiscrimination policies: Title IX / EEO Coordinator, Lesley Hogan, Vice President of Human Resources 3000 NE 4th Street Renton, WA 98056 (425)235-7873,
Jeanne Clery statement: Notice of Availability of Annual Security and Fire Safety Report: In compliance with Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act of 1998, and as a part of the College's commitment to safety and security on campus, Renton Technical College reports the mandate information about current campus policies concerning safety and security issues, the required statistics, and other related information for the past three (3) calendar years. Renton Technical College's Annual Safety and Fire Report is available online at: For information on how to access the RTC Daily Crime Log follow this link:
We acknowledge that RTC sits uninvited on the ancestral land of the Puget Salish people, including the Duwamish, Suquamish, Snoqualmie, Tulalip, and Muckleshoot Nations. We are grateful to the original inhabitants of this land, upon which we gather and dialogue. We also acknowledge our increasingly virtual world, in which RTC's work is done across multiple indigenous lands, in some cases, away from Puget Salish territories. We thank the original caretakers of our local lands and waters, who are still here.
Beyond acknowledgment, we each have an obligation to learn about and support our local tribes. Find out how on our resources page, which includes scholarships for Indigenous students.
2026 Employee Benefits Summary
Coverage begins the first day of the month following the date of hire. If the date of hire is the first working day of the month, coverage begins immediately. Spouse or same-sex domestic partner, and dependent children are eligible for coverage. Eligible employees at Renton Technical College (RTC) receive a generous benefits package in addition to their paycheck, including:
Medical Insurance
Employees pay a portion of their medical care cost through payroll deduction. The employee premium is based on the choice of plan and coverage for lawful spouses, same-sex domestic partners, and dependent children. more information can be found by visiting www.hca.wa.gov/pebb
2026 Employee Monthly Contribution by Family Tier
PEBB medical Plans
Employee
Employee & Spouse
Employee & Child(ren)
Employee & Family
Kaiser Permanente NW Classic
$256
$512
$448
$704
Kaiser Permanente NW CDHP
$58
$116
$102
$160
Kaiser Permanente WA Classic
$141
$282
$247
$388
Kaiser Permanente WA CDHP
$25
$50
$44
$69
Kaiser Permanente WA Sound Choice
$102
$204
$179
$281
Kaiser Permanente WA Value
$150
$300
$263
$413
UMP Classic
$145
$290
$254
$399
UMP Select
$82
$164
$144
$226
UMP CDHP
$57
$114
$100
$157
Dental Coverage
Renton Technical College provides dental coverage at no monthly premium cost to the employee. Benefit eligible employees have 3 dental plans to choose from. Options include:

• Uniform Dental Plan (Preferred Provider Organization -PPO plan) Administered by Washington Dental Service(WDS)
• DeltaCare (Managed CarePlan) Administered by Washington Dental Service (WDS)
• Willamette Dental (Managed CarePlan) Administered by WillametteDental

Vision
Renton Technical College provides vision coverage at no monthly premium cost to the employee. Benefit eligible employees have 3 vision plans to choose from. Coverage for care services and Har