Student Success Manager Jobs (NOW HIRING)

Job Summary:

The Student Success Coach for the Office of Academic & Student Services (OASiS) serves as the Student Success Coach for assigned sports teams and its student-athletes, providing academic coaching and support, as well as monitoring their eligibility and academic progress. The Student Success Coach will serve as the primary point of contact concerning each student's overall personal and academic growth during their time at TU, and possess the knowledge, skills, and abilities necessary to assist with basic academic advising across disciplines and/or colleges plus a deep knowledge of other support services available on campus to support students. The ideal candidate for this position will be a self-motivated learner who develops strong working relationships with students and builds bridges across departments, and support units across campus. Successful candidates will have experience determining needs and developing programs to meet needs of stakeholders. The position will report to the Associate Athletic Director for Student Success.

Essential Functions (Responsibilities):

• Serve as primary Student Success Coach to student-athletes in designated program(s)

• Provide timely assistance, information, and advice to students (individually and in groups) regarding the development of educational course/degree plan options, the resources available, and university policies in a way that relates to the student's developmental stage ensuring their understanding.

• Advise incoming students regarding their degree pathways and ongoing enrollment

• Collaborate with staff and university administrators to overcome barriers to student progress

• Help students overcome obstacles and achieve their academic, personal, and professional goals

• Monitor academic progress of assigned student-athletes and maintain accurate and up to date information to provide to coaches and Sport Supervisors on a weekly basis

• Develop support plans according to OASiS guidelines (academic support, weekly academic coaching meetings, tutors) with assigned student-athletes

• Monitor continuing eligibility with compliance (6, 18, 24-hour rules, progress toward degree)

• Participate in eligibility review process with compliance

• Maintain complete/accurate student-athlete files with advising information (this includes: progress toward degree forms, balance sheets from Student Planning software, add/drop forms, goals, and task sheets)

• Responding to student-athlete concerns in Starfish, the university's early alert retention system and following up with student-athletes about these concerns

• Be knowledgeable of NCAA eligibility rules and TU academic policies and procedures

• Participate in staff development, training, and support opportunities

• Attend meetings as requested and share information with OASiS staff

• Make appropriate referrals to necessary campus resources

• Provide information to prospective student-athletes during official and unofficial visits

• Strive to find new and innovative ways to provide support and opportunities to student-athletes to achieve our mission of promoting academic achievement, teaching personal accountability, and developing a sense of community responsibility

• Regularly communicate the progress, outcomes, and direction of work to the Associate Athletic Director for Student Success

• Understand rules compliance is a critical element to this position and adhere to all NCAA, American Athletic Conference, and The University of Tulsa rules & regulations

• Communicate coherently, diplomatically, and tactfully on a daily basis with students, parents, colleagues, and internal and external constituents using effective listening skills and exhibiting a professional courteous demeanor at all times.

• Assist with other related duties as assigned such as study hall, supplementary instruction, student-athlete development initiatives, academic awards, class monitoring, APR, and graduation rates reporting.

• Required Qualifications:

Knowledge/Skill/Ability

• A strong interest in providing academic and personal support for student-athletes.

• Knowledge of advising, degree planning, technology, assessment, enrollment management, retention, student transition, and learning strategies required.

• Ability to multi-task efficiently in a fast-paced environment, drive projects to completion, and act with a sense of urgency.

• Working knowledge with Microsoft Office Suite.

• Excellent verbal and written communication skills, effective communicator, and empathetic listener.

• Strong work ethic and self-starter who can prioritize caseload and provide consistent follow-up.

• A collaborative team player, who can coordinate work effectively with employees, and team members.

• Ability to maintain a high level of confidentiality.

• High attention to detail, organizational skills, and demonstrated practice of establishing effective priorities and meeting deadlines.

• Strong customer service with a can-do attitude and strong interpersonal skills. 

 Equivalent Education/Experience

• Master's degree and at least one year of experience or a bachelor's degree and two to three years of experience in student-athlete support services or related field within intercollegiate athletics or in a higher education setting. 

• Master's degree and two to three years' experience preferred. 

• Experience with NCAA Applications. 

•  Knowledge of TU systems and applications is a plus.

Special Job Dimensions:

Work requires working with highly sensitive or confidential information and since working in the field of student-athlete support services is not limited to the traditional work week, the candidate must be willing to work flexible hours, including some evenings and weekends.

Note: The essential job functions and associated qualifications contained in this document describe the general nature and level of the work performed. They are not intended to represent an exhaustive listing or be inclusive of all aspects of the job. The tasks and procedures involved in the performance of the essential job functions may vary from day-to-day. Major changes in areas of responsibility may occur, as directed by management, and will require revision of this job description.

The University of Tulsa is a student-centered research university that cultivates interconnected learning experiences to explore complex ideas and create new knowledge in a spirit of free inquiry. Guided by our commitment to service and inclusion, we prepare individuals to make meaningful contributions to our campus, our community, and our world.
The University endeavors to create and nurture an informed and inclusive environment in its workplace and educational programs. Affirmative action and equal employment opportunity are integral parts of the University not just because they are legally mandated, but because we recognize that the present and future strength of the university is based primarily on people and their skills, experience, and potential. The University does not discriminate in access to, or treatment or employment in, its programs and activities on the basis of race, color, age, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, veteran status, disability, genetic information, ancestry, or marital status. The University seeks to recruit, select, and promote students, faculty, and all other employees on the basis of individual merit.