Student Success Manager Jobs (NOW HIRING)

Type of Appointment: Full-Time, Probationary 

Job Classification: Student Services Professional II 

Anticipated Hiring Amount: $60,996 annually 

Work Hours: Monday- Friday, 8am - 5pm, unless otherwise notified 

Recruitment Closing Date: June 18, 2026

THE DEPARTMENT:
The Office of Student Success provides leadership for multiple units focused on meeting the needs of Cal Poly Pomona's diverse student body. The Office of Student Success oversees the coordination of academic advising initiatives to achieve shared goals, and the development and implementation of academic intervention programs to help students make timely progress toward degree completion. Student Success provides oversight for academic and student success as related to academic policies, university advising, academic-related initiatives, and strategic planning. The office handles student petitions related to academic issues, including general academic petitions, retroactive withdrawals, grade appeals, academic renewal, and records the completion of culminating experiences. Student Success provides oversight for University Advising, the Bronco Advising Center, Student Communication, Advising Technology, Undeclared Advising, Early Alerts Programs, Graduation Pledge Programs, the Early Start Program, the Learning Resource Center; Bronco Tutoring; First Year Experience (FYE); Science, Technology, Engineering, and Mathematics Students United to Create a Community for Engineering and Science Success (STEM SUCCESS); Reading, Advising, and Mentoring Program (RAMP); and the University Writing Center. The office of Student Success collaborates with Academic Program, Enrollment Management Services, and College leaders to support students in meeting their academic goals.

DUTIES AND RESPONSIBILITIES:

Student Advisement:

• Provide timely, focused, and holistic advising to students to ensure that they stay on track to graduation and are able to successfully navigate university policies and procedures to meet their academic and career goals. In alignment with the institution wide advising strategies, utilize a combination of high-level analytical and interpersonal skills as well as independent judgment when developing effective and creative solutions to student problems. Work with students (and parents, when appropriate) using strong communication skills, to explain complex university policies, identify student needs, and to provide direction in helping students obtain resources and navigate challenges. (NACADA Core Competencies: C3, C4, C6, R2, R3, R4, FS, 12, 16) Provide one-on-one, group, and online advising to a broad range of students including, but not limited to, freshmen through seniors in advisor's caseload, students who are in academic difficulty, CA Promise students, and/or students who have been identified, e.g. via early alerts or graduation initiatives, as needing interventions. Place and remove registration holds. (NCC: C3, C4, C6, R2, R3, R4, FS, 12, 16) Partner with the Office of Student Success on early alerts strategies and interventions including advising campaigns, progress reports, success markers, and GI 2025 campaigns. Participate in Special Projects such as Summer Completion, student re-enrollment, etc. Develop and deploy resources and strategies that are specific to the College's students' needs. (NCC: 14, 16, 17, R2, R3) Collaborate with a broad range of institutional partners including College Associate Deans, Department Chairs, faculty, and staff, as well as the Office of Student Success, the Bronco Advising Center, University Advising, the Registrar's Office, and staff from supplemental advising programs (including Athletics, International Center, Kellogg Honors College, and CA Promise program) to provide support to students. (NCC: 16) Use e-advising tools including CPP Connect (scheduling, note-taking, planner, etc.), Degree Progress Report, curriculum sheets, roadmaps, Schedule Builder, semester conversion tools, and others to advise students and educate them on academic planning. (NCC: 17) Maintain current know ledge of academic, admission, and registration policies and procedures. (NCC: 12, 13, 14, 16, 17) Provide accurate and timely maintenance of student petitions. (NCC: 12, 13) Be prepared and able to serve students in various modalities. Be able to work in a hybrid environment, align with the CPP Telecommuting Program principles and practices, and the specific Academic Affairs standards of excellence and divisional values.

Campus and College Programs and Projects:

• Serve as an active member of the College and University advising community. Regularly participate in Academic Advisor Council and attend its meetings, as well as advisor trainings, webinars, and workshops. (NCC: Cl, C2, C3, C4) Participate in supplemental advising committees and working groups, as appropriate. Serve as an active member of the College-based Student Success Team, if requested, by providing expert knowledge to identify and explore solutions and interventions. Implement interventions to improve student outcomes. (NCC: 16) Serve as liaison to one or more academic departments to provide updates on procedures and policies as well as review curriculum information to be communicated with students. Provide professional advice to department chairs and faculty regarding student issues. (NCC: 16)

Documentation and Reporting:

• Provide robust documentation of advising interactions, interventions, and programming via CPP Connect and other available tools. Summarize all information in annual reports and provide data-informed recommendations for improvements. (NCC: 17, R7) Utilize reporting tools such as CPP Connect (EAB), DataWarehouse, and Tableau to identify students in need of support and track progress toward improving their academic outcomes. (NCC: 17, R7)

QUALIFICATIONS:

• Bachelor's Degree - or equivalent in one of the behavioral sciences, public or business administration, or a job-related field. and
• Master's Degree - in a job- related field may be substituted for one year of the professional experience.
• two (2) years of professional experience in one of the student services program areas or in a related field. and
• Additional specialized and relevant experience may be substituted for the required education on a year-for-year basis
• Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management.
• General knowledge of research and interview techniques; and of the principles of individual and group behavior.
• Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required;
• recognize multicultural, multisexed and multiaged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned.
• Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.

PREFERRED QUALIFICATIONS:

• Master's degree in a job-related field.
• Familiarity with the California State University (CSU) system, including academic policies and advising structures.
• Experience in student services in a higher education setting, including academic and/or career advising.
• Demonstrated ability to communicate effectively and build productive working relationships with students, parents, faculty, staff, and the public across a wide range of backgrounds and needs.
• Excellent verbal and written communication skills, including the ability to interpret and explain complex university policies and procedures in a clear and professional manner.

Out of State Work
The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU's mission is to prepare educated, responsible individuals to contribute to California's schools, economy, culture, and future. As an agency of the State of California, the CSU's business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information, go to the California State University Out-of-State Employment Policy.

Background Check
Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate's conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to the California State University Background Check Policy.

Education Code 89521 Requirements
Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant's current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

CSU Classification Salary Range
This position is part of the Academic Professionals of California (APC) bargaining unit 4. The CSU Classification Standards for this position are located on the CSU Classification Standards website. The CSU Salary Schedule is located on the CSU Salary Schedule website. The classification salary range for this position according to the respective skill level is: minimum $5,083 and maximum $7,228 per month. Please refer to the anticipated hiring range for the appropriate salary rate for this particular position.

Employment Eligibility Verification
Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. For more information, go the I-9 Acceptable Documents website.

University Driving Requirement
Positions that require driving for university business by using a personal or state vehicle must comply with the Authorized University Driver Policy. Driving records are monitored and evaluated by the Risk Management Department. The Risk Management Department evaluates a good driving report based on the following criteria. The driver must: 1. Have a valid California or other State Driver's license. 2. Have no more than 3 motor vehicle violations or been the cause of 3 accidents in a 12-month period (or any combination of 3 thereof) 3. Not have more than 3 DMV Points, if their license is Class C or, 4. Not have more than 5 DMV Points, if their license is Class A, B, or C with endorsements. For more information, go to the Authorized University Driver Policy.
Security & Fire Safety
In compliance with state and federal crime awareness and campus security legislation, including the Jeanne Clery Campus Safety Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona's Annual Security Report and Annual Fire Safety Report are available for viewing at Cal Poly Pomona's Annual Security Report and Cal Poly Pomona's Annual Fire Safety Report.

Pay Transparency Nondiscrimination
As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more information, see the Pay Transparency Nondiscrimination Provision poster.

Reasonable Accommodation
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu. For more information, go to Employment Notices.

Equal Employment Opportunity
Consistent with California law and federal civil rights laws, Cal Poly Pomona provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every employee has access to the resources and support they need to thrive and succeed in a university environment ...