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Student Success Manager Jobs in Tennessee (NOW HIRING)

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Student Success Navigator

Memphis, TN · On-site

Manages a caseload of first-time freshmen in the Saluqi Scholars Program, providing structured ... Leads student success workshops on academic skills, time management, study strategies, and self ...

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Student Success Manager information

See Tennessee salary details

$29.5K

$75.4K

$127.1K

How much do student success manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for student success manager in Tennessee is $75,390.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $89,900.00 per year, depending on experience, location, and employer.

What is a student success manager?

A Student Success Manager is a professional who supports students in achieving their academic and personal goals by providing guidance, resources, and support throughout their educational journey. They often work in educational institutions, helping students navigate challenges, connect with campus resources, and develop skills for success. Their role may include academic advising, monitoring student progress, and coordinating interventions to promote retention and graduation. Student Success Managers play a key role in fostering a positive and supportive learning environment.

How does a student success manager typically collaborate with faculty and support staff to improve student outcomes?

Student Success Managers work closely with faculty, academic advisors, and support staff to identify students who may be struggling and coordinate appropriate interventions. This collaboration often involves regular meetings, sharing progress updates, and developing individualized support plans tailored to each student's needs. By fostering open communication and leveraging the expertise of various team members, Student Success Managers ensure that students receive comprehensive support, helping to boost retention and graduation rates. This teamwork-oriented approach not only enhances student experiences but also builds a strong culture of support within the institution.

What are the key skills and qualifications needed to thrive as a student success manager, and why are they important?

To thrive as a Student Success Manager, you need a background in education or counseling, strong organizational skills, and experience in student support or advising roles. Familiarity with student information systems, learning management systems (LMS), and data analytics tools is commonly required. Outstanding interpersonal communication, problem-solving abilities, and empathy help build trust and motivate students. These skills are crucial for identifying student needs, providing proactive support, and ensuring student retention and achievement.

What is the difference between Student Success Manager vs Academic Advisor?

AspectStudent Success ManagerAcademic Advisor
Required CredentialsBachelor's degree; experience in student support or counselingBachelor's degree; knowledge of academic programs and student services
Work EnvironmentHigher education institutions, student support centersColleges, universities, academic departments
Employer & Industry UsageUsed in colleges and universities to improve student retentionCommonly employed in academic advising offices to guide students
Comparison Search IntentUnderstanding roles in student support and retentionSeeking academic guidance and course planning assistance

The Student Success Manager focuses on improving student retention, engagement, and overall success through support programs and outreach. Academic Advisors primarily assist students with course selection, academic planning, and degree requirements. While both roles support students, the Student Success Manager has a broader scope in student retention strategies, whereas Academic Advisors concentrate on academic progress and advising.

What are the most commonly searched types of Student Success jobs in Tennessee?

The most popular types of Student Success jobs in Tennessee are:

What cities in Tennessee are hiring for Student Success Manager jobs?

Cities in Tennessee with the most Student Success Manager job openings:

Student Success Manager jobs near you
Infographic showing various Student Success Manager job openings in Tennessee as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Contract, and 1% Nights. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $75,390 per year, or $36.2 per hour.

Student Success Navigator

Tennessee Board of Regents

Memphis, TN • On-site

Full-time

Posted 13 days ago

Job description

Student Success Navigator

Apply now Job no: 504774
Work type: Staff Full-Time
Location: Memphis
Categories: Staff

Southwest Tennessee Community College is a comprehensive, multicultural, public, open-access college. Southwest has four campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.

We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

We invite you to become a part of the Southwest Team!

Title: Student Success Navigator

Employee Classification: Clerical & Secretarial

Institution: Southwest Tennessee Community College

Department: Student Success

Campus Location: STCC - Multiple Campus Locations

Job Summary

The Student Success Navigator provides intrusive coaching and structured intervention for first-time freshmen with a high school GPA of 2.2 or lower through the Saluqi Scholars Program. This position ensures students receive proactive academic support, skill-building, and resource navigation to enhance persistence, retention, and academic success. The Navigator tracks student engagement, identifies challenges, and facilitates structured outreach and interventions to ensure students remain on track in their first semester.
Additionally, the Navigator works closely with the Saluqi Scholars Peer Mentors to support student engagement and retention efforts. The Navigator collaborates with campus partners, including Admissions, Academic Advising, Career Services, Student Leadership and Engagement, and Financial Aid, to enhance first-semester student programming. The Navigator also works on First Gen Forward Network Leader initiatives to strengthen support for first-generation college students through targeted programming and engagement.

Job Duties

  • Reports to the Director of the Office of Academic Intervention.
  • Manages a caseload of first-time freshmen in the Saluqi Scholars Program, providing structured intervention and proactive support.
  • Encourages students to participate in the second semester opt-in option of the Saluqi Scholars Program
  • Monitors first-time freshmen engagement, tracking attendance, participation, and academic progress in collaboration with the Early Alert Manager.
  • Conducts proactive outreach via phone, email, and in-person meetings to ensure continued engagement and encourage participation in workshops and Success Hub activities.
  • Collaborates with Saluqi Scholars Peer Mentors to provide structured engagement, mentorship, and student success initiatives.
  • Leads student success workshops on academic skills, time management, study strategies, and self-advocacy.
  • Works with the Assistant Director to assign caseloads to Peer Mentors and coordinate engagement strategies.
  • Coordinates with Admissions and New Student Orientation to ensure first-time freshmen receive the support they need.
  • Implements QEP-aligned student engagement strategies to reinforce academic skill-building and college success habits.
  • Works with Career Services to provide career exploration and major fit interventions for first-semester students.
  • Collaborates with Academic Advising to ensure caseload members meet with advisors and register for subsequent terms.
  • Tracks student progress and engagement using the CRM (Slate) and early alert systems.
  • Participates in First Gen Forward Network Leader initiatives to strengthen support for first-generation students.
  • Other duties as assigned.

Minimum Qualifications

  • Associate's degree.
  • Experience working with first-semester college students or vulnerable student populations.
  • Experience with case management, student coaching, or academic intervention strategies.
  • Experience using customer relationship management (CRM) platforms for tracking student engagement.

Preferred Qualifications

  • Bachelor's degree in Education, Counseling, Student Affairs, or a related field.
  • Experience working in a community college setting.
  • Experience managing caseloads of students and intervention tracking.
  • Familiarity with early alert systems, student information systems (Banner), and CRM platforms (Slate).
  • Experience with Learning Management System (Brightspace D2L) for student engagement tracking.
  • Experience developing and coordinating first-semester student programming.

Knowledge, Skills, and Abilities

  • Ability to provide intrusive coaching and proactive outreach to first-time freshmen.
  • Strong communication, relationship-building, and case management skills.
  • Knowledge of academic policies, first-semester experience programming, and student success models.
  • Ability to track student engagement and use data for targeted outreach.
  • Strong customer service, problem-solving, and organizational skills.
  • Ability to facilitate student success workshops and structured engagement activities.

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.

First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.

In order to be considered for the position, the following items must be uploaded:

  • Resume
  • Cover letter
  • Unofficial Transcripts

A summary of our benefits can be found below: 

https://www.southwest.tn.edu/hr/benefits-overview.php

Incomplete applications will not be considered.

The TBR does not discriminate on the basis of race, color, religion, creed, ethnicity, or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities. 

The following person has been designated to handle inquiries regarding nondiscrimination policies:  LeVetta Hudson, Vice President of People & Culture, myhr@southwest.tn.edu, 737 Union Ave, Memphis, TN 38103, 901-333-5000. See the full non-discrimination policy.

Advertised: 21 Aug 2026 Central Daylight Time
Applications close:

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