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Student Success Manager Jobs in Ohio (NOW HIRING)

ACCEL Schools

Student Success Coach

Akron, OH

The Student Success Coach manages the delivery and implementation of onboarding, core interventions, and support services for assigned students in accordance with Student Services initiatives and ...

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All JobsStudent Success JobsStudent Success Manager JobsStudent Success Manager Jobs in Ohio

Student Success Manager information

See Ohio salary details

$30.9K

$79K

$133.1K

How much do student success manager jobs pay per year?

As of Jul 29, 2026, the average yearly pay for student success manager in Ohio is $78,969.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Student Success Manager, and why are they important?

To thrive as a Student Success Manager, you need a background in education or counseling, strong organizational skills, and experience in student support or advising roles. Familiarity with student information systems, learning management systems (LMS), and data analytics tools is commonly required. Outstanding interpersonal communication, problem-solving abilities, and empathy help build trust and motivate students. These skills are crucial for identifying student needs, providing proactive support, and ensuring student retention and achievement.

What is the difference between Student Success Manager vs Academic Advisor?

AspectStudent Success ManagerAcademic Advisor
Required CredentialsBachelor's degree; experience in student support or counselingBachelor's degree; knowledge of academic programs and student services
Work EnvironmentHigher education institutions, student support centersColleges, universities, academic departments
Employer & Industry UsageUsed in colleges and universities to improve student retentionCommonly employed in academic advising offices to guide students
Comparison Search IntentUnderstanding roles in student support and retentionSeeking academic guidance and course planning assistance

The Student Success Manager focuses on improving student retention, engagement, and overall success through support programs and outreach. Academic Advisors primarily assist students with course selection, academic planning, and degree requirements. While both roles support students, the Student Success Manager has a broader scope in student retention strategies, whereas Academic Advisors concentrate on academic progress and advising.

How does a Student Success Manager typically collaborate with faculty and support staff to improve student outcomes?

Student Success Managers work closely with faculty, academic advisors, and support staff to identify students who may be struggling and coordinate appropriate interventions. This collaboration often involves regular meetings, sharing progress updates, and developing individualized support plans tailored to each student's needs. By fostering open communication and leveraging the expertise of various team members, Student Success Managers ensure that students receive comprehensive support, helping to boost retention and graduation rates. This teamwork-oriented approach not only enhances student experiences but also builds a strong culture of support within the institution.

What is a Student Success Manager?

A Student Success Manager is a professional who supports students in achieving their academic and personal goals by providing guidance, resources, and support throughout their educational journey. They often work in educational institutions, helping students navigate challenges, connect with campus resources, and develop skills for success. Their role may include academic advising, monitoring student progress, and coordinating interventions to promote retention and graduation. Student Success Managers play a key role in fostering a positive and supportive learning environment.
What are the most commonly searched types of Student Success jobs in Ohio? The most popular types of Student Success jobs in Ohio are:
What are popular job titles related to Student Success Manager jobs in Ohio? For Student Success Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Student Success Manager jobs in Ohio look for? The top searched job categories for Student Success Manager jobs in Ohio are:
What cities in Ohio are hiring for Student Success Manager jobs? Cities in Ohio with the most Student Success Manager job openings:
Student Success Manager jobs near you
Infographic showing various Student Success Manager job openings in Ohio as of July 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $78,969 per year, or $38 per hour.

Student Success Coach

Valley Training Centers LLC

Cleveland, OH • On-site

Full-time

Posted 7 days ago

Job description

Full-Time/Part-Time
Full-Time
Description
Student Success Coach
SUMMARY
The Student Success Coach (SSC) enhances student retention by providing personalized support throughout the learner's educational journey. The SSC identifies and addresses barriers to persistence-particularly within online learning environments-while monitoring retention metrics and engaging students through proactive outreach. This position requires a high degree of technical proficiency and demonstrated competency in online student-management and learning platforms. The SSC must be able to work creatively and independently while effectively assimilating and applying policies and procedures. Clear, effective, and professional communication in both oral and written form is essential, along with the ability to maintain confidentiality in all interactions.
RESPONSIBILITIES & DUTIES
  1. Student Engagement & Support
  • Ensure compliance with FERPA regulations by verifying student over the phone.
  • Conduct online Welcome calls with assigned individual students centers on goals/objectives.
  • Partner with Admissions to prepare students for their first day and promote readiness.
  • Conduct Student Success Plan calls during the assigned student's first course. This call is a touch point call to answer their questions, see if they are overcoming obstacles, and encouraging them to stay focused on their goals and objectives.
  • Make proactive goodwill contacts during Week 1, Week 3, and end-of-tier milestones to encourage engagement and verify contact details for book shipments.
  • Support high-risk retention students through individualized outreach.
  • Maintain regular contact via phone, email, or social media for students missing two or more days of class.
  1. Compliance & Verification
  • Verify student identity via phone in accordance with FERPA regulations.
  • Ensure first contact resolution on every call.
  • Follow procedures for 'temporary out' status and coordinate with instructors and staff to facilitate communication.
  1. Communication & Collaboration
  • Coordinate with the Online Director of Academics, Director, Online Division and instructors regarding attendance concerns and required notifications (e.g., attendance warnings, termination letters).
  • Liaise between students and staff to resolve issues and direct inquiries.
  • Maintain and update the Online Facebook page with relevant student success content.
  • Collaborate with faculty and support staff to implement interventions that meet academic needs
  1. Reporting & Documentation
  • Compile and submit reports under Senior Student Success Coach's direction, including LDA, Extra Credit, Do Not Ship Book Requests, Temporary Out, Start Day Reports, and SSC updates.
  1. Other duties as assigned.

JOB SPECIFICATIONS
COMPETENCIES
1. Professional Communication.
2. Detail-Oriented and Organized.
3. Critical Thinking and Problem Solving.
4. Ethical Conduct.
5. Confidentiality and Discretion.
6. Independent and Collaborative Work.
7. Emotional Intelligence.
SUPERVISORY RESPONSIBILITY
This position does not have any direct supervisory responsibilities but collaborates with the Student Success Coach team to support student success.
WORK ENVIRONMENT and PHYSICAL REQUIREMENTS
It is expected that this position will operate within a structured remote office setting. The role also involves regular engagement with team members and/or students. Standard office equipment is used routinely, including-but not limited to-computers, real-time communication systems, phones, and printers.
The employee must be able to:
  • Remain in a stationery or mobile position for extended periods to perform job duties.
  • Occasionally move, position, or adjust items such as files, office supplies, or equipment.
  • Maintain sufficient visual acuity to read, review, and prepare documents.

Reasonable accommodation requests will be considered in accordance with ADA guidelines.
TRAVEL
This position may require occasional travel to campus locations, or off-site work-related locations or campus events.
POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time, hourly position (40 hours a week). This is a remote position. Work hours align with student availability and will (may) include evenings and/or weekend hours. Standard business hours are Monday, Tuesday, Wednesday and Thursdays, 8:00 a.m. to 5 p.m. and Friday 8:00 a.m. to 3:00 p.m. Occasional evening and weekend work may be required as job duties demand.
REQUIREMENTS: EDUCATION, LICENSING, PRIOR WORK EXPERIENCE & OTHER
  • Education: Associate degree or higher preferred.
  • At least 2 years of appropriate work experience in customer service or related work that required student/client-facing interaction preferred.
  • No licensure is required.

SUPERVISORY CONTROL
Direct Report: Senior Success Coach
Oversite: Online Director of Academic Affairs
May receive collaborative direction from Administrative or campus management to support institutional goals
EOE Statement
Valley College is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including gender identity, sexual orientation, and pregnancy), marital status, disability, genetic information, veteran status or any other characteristic protected by law.
This position is currently accepting applications.

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