Student Success Manager Jobs in Boston, MA (NOW HIRING)

Description

Who We Are:

Are you ready to work at a dynamic institution that believes in higher education with lower obstacles? Benjamin Franklin Cummings Institute of Technology (now known as Franklin Cummings Tech) is a nationally accredited non-profit, technical college serving Massachusetts. The college was seeded in 1791 with funds from the estate of Benjamin Franklin given to the City of Boston to proliferate access to apprenticeship and entrepreneurship. Today, that legacy has evolved into an accredited college that delivers accessible tech and trade education to level the playing field for aspiring talent.

With a mission to deliver transformative technical and trade education that leads to economic advancement, Franklin Cummings Tech offers a unique mix of certificates and degrees that appeal to enterprising students from Eastern Massachusetts and respond to employer demand for a well-prepared workforce. Intentional partnerships with the industries we serve coupled with high graduation and job placement rates, recently attracted the largest philanthropic gift in the history of the college from the Cummings Foundation, helping to spur incredible growth in the past four years.

Franklin Cummings Tech educates more than 1,000 learners annually across three student types: 1) certificate and degree seekers, 2) continuing education enrollees, and 3) early college students. As evidence that our mission holds resonance student enrollment is up and Fall 2027 applications have soared 16% year over year.

We seek optimistic, data-informed, and dedicated colleagues who are eager to increase student success outcomes and boost total enrollment to 1,500 learners by 2030. Join us in this mission-driven work.

Position Summary:

The Student Success Coach is a passionate advocate for students and actively leads and contributes to institution-wide efforts to further improve graduation and retention rates of our student body. The Student Success Coach manages a large caseload of students by providing academic and personal support to our students. The Student Success Coach reports to the Associate Director of Student Success and collaborates closely with all members of the Student Affairs, as well as members of Academic Affairs, Enrollment Management, Special Programs and faculty.

Key Responsibilities:

Success Coach:

• Serve as a hands-on academic advisor and life coach to a large caseload of advisees by promoting student engagement that leads to graduation and job placement in high-demand fields.
• Promote academic success by continually monitoring student progress throughout the semester. Work closely with faculty to ensure that students are engaged and are maintaining satisfactory academic progress.
• Serve on the weekly Students of Concern Committee to review student attendance, grades, trends, and develop outreach strategies.
• Transition new students from the Admissions process to Student Affairs by meeting with each student to complete an onboarding process.
• Guide students to register for courses each semester ensuring that they are on track and working to resolve any holds on their accounts.
• Partner with Career and Co-op Services to assist students with job readiness skills, workshops, career fairs, and job placement.
• Student Affairs Team Member:
• Be a highly motivated self-starter with the ability to collaborate, effectively and respectfully, with Student Affairs, staff, faculty, all other offices, as well as advocates.
• Contribute to and participate in Student Affairs led events and activities, including new student orientation, student activities, and commencement.
• Participate in the collection and analysis of data regarding student success to help increase student retention and graduation rates.
• Keep current on all aspects of academic programs, student information system, student development theories, enrollment processes and procedures, college policies and mission.
• Other duties as assigned.

Requirements

 Qualifications:

• Bachelor's degree is required with a background in secondary education, higher education administration, social work, counseling, or special education a plus.
• Master's degree and STEM education or experience is a plus.
• One-to-three years of successful experience employed in an advising or student success capacity.
• A demonstrated sensitivity to understanding the needs and concerns of a diverse student population, many of whom are first generation college students.
• Excellent oral and written communication skills and strong presentation skills with demonstrated ability to develop interpersonal and organizational relationships.
• Knowledge of Microsoft Office 365, student information and early alert systems, such as Jenzabar, Canvas, Dropout Detective, and familiarity of platforms such as Handshake and Canva.
• Self-motivated with the ability to work in a fast-paced team-focused environment, to multitask, and to pay special attention to detail.
• Ability to speak another language (Spanish, Haitian Creole, CV Creole, Portuguese) is a plus.
• Sense of humor.

The salary for this position is $50,000-$55,000.00 DOE.

Please note: Franklin Cummings Tech is not able to provide visa sponsorship for this position now or in the future. Candidates must be legally authorized to work in the United States on an ongoing basis without sponsorship to be considered for this position at Franklin Cummings Tech.

Franklin Cummings Tech is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.