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Student Success Manager Jobs in Washington, DC (NOW HIRING)

EverDriven

Customer Success Manager

Washington, DC · Remote

EverDriven is the nation's leading provider of alternative student transportation, partnering with ... The Customer Success Manager is essential for driving growth and supporting customers and school ...

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Student Success Manager information

See Washington, DC salary details

$36.8K

$94K

$158.5K

How much do student success manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for student success manager in Washington, DC is $94,044.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,400.00 and $112,100.00 per year, depending on experience, location, and employer.

What is a student success manager?

A Student Success Manager is a professional who supports students in achieving their academic and personal goals by providing guidance, resources, and support throughout their educational journey. They often work in educational institutions, helping students navigate challenges, connect with campus resources, and develop skills for success. Their role may include academic advising, monitoring student progress, and coordinating interventions to promote retention and graduation. Student Success Managers play a key role in fostering a positive and supportive learning environment.

How does a student success manager typically collaborate with faculty and support staff to improve student outcomes?

Student Success Managers work closely with faculty, academic advisors, and support staff to identify students who may be struggling and coordinate appropriate interventions. This collaboration often involves regular meetings, sharing progress updates, and developing individualized support plans tailored to each student's needs. By fostering open communication and leveraging the expertise of various team members, Student Success Managers ensure that students receive comprehensive support, helping to boost retention and graduation rates. This teamwork-oriented approach not only enhances student experiences but also builds a strong culture of support within the institution.

What are the key skills and qualifications needed to thrive as a student success manager, and why are they important?

To thrive as a Student Success Manager, you need a background in education or counseling, strong organizational skills, and experience in student support or advising roles. Familiarity with student information systems, learning management systems (LMS), and data analytics tools is commonly required. Outstanding interpersonal communication, problem-solving abilities, and empathy help build trust and motivate students. These skills are crucial for identifying student needs, providing proactive support, and ensuring student retention and achievement.

What is the difference between Student Success Manager vs Academic Advisor?

AspectStudent Success ManagerAcademic Advisor
Required CredentialsBachelor's degree; experience in student support or counselingBachelor's degree; knowledge of academic programs and student services
Work EnvironmentHigher education institutions, student support centersColleges, universities, academic departments
Employer & Industry UsageUsed in colleges and universities to improve student retentionCommonly employed in academic advising offices to guide students
Comparison Search IntentUnderstanding roles in student support and retentionSeeking academic guidance and course planning assistance

The Student Success Manager focuses on improving student retention, engagement, and overall success through support programs and outreach. Academic Advisors primarily assist students with course selection, academic planning, and degree requirements. While both roles support students, the Student Success Manager has a broader scope in student retention strategies, whereas Academic Advisors concentrate on academic progress and advising.

What are the most commonly searched types of Student Success jobs in Washington, DC?

The most popular types of Student Success jobs in Washington, DC are:

Student Success Manager jobs near you
Infographic showing various Student Success Manager job openings in Washington, DC as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $94,044 per year, or $45.2 per hour.

Coordinator of Student Success & Wellness

Latin American Montessori Bilingual Public Charter School (LAMB)

Washington, DC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 23 days ago

Job description

Coordinator of Student Success & Wellness
LAMB is accepting applications for a Coordinator of Student Success & Wellness who is passionate about supporting students and staff in a bilingual environment. Our staff exhibit enthusiasm, a caring attitude, and a love of learning. Come join us!
LAMB offers a unique model that provides bilingual Montessori public education to diverse, urban families in the nation's capital. Serving children in PK3 through 5th grade, LAMB is a community that is committed to children and promotes peace and equality for all.
Job Overview
LAMB is seeking a compassionate, collaborative, and student-centered Coordinator of Student Success & Wellness to support the academic, social-emotional, and behavioral success of students while fostering a safe, equitable, and inclusive school community. The Coordinator of Student Success & Wellness serves as a member of the Student Support Team, partnering with school leaders, staff, students, families, and community partners to ensure every student has equitable access to the academic, behavioral, social-emotional, and community supports needed to thrive.
Essential Responsibilities
  • Serve as a liaison between the school, families, and community agencies to connect students with outside services and resources.
  • Build collaborative relationships with families to support student wellbeing.
  • Coordinate referrals to community-based organizations.
  • Collaborate with school staff to promote trauma-informed, restorative, and culturally responsive practices.
  • Maintain accurate, timely, and confidential documentation of services.

Lead Attendance Improvement efforts through family outreach and intervention planning
  • Lead MTSS-Aligned Attendance Strategies: Monitor attendance data to identify patterns of chronic absenteeism and implement proactive, schoolwide campaigns and targeted interventions that remove barriers to student engagement.
  • Drive Family Engagement & Support: Conduct targeted family outreach to build home-school partnerships, develop collaborative attendance plans, and connect families with essential community resources (transportation, healthcare, mental health).
  • Ensure Compliance & Track Outcomes: Document all interventions, outreach, and student progress to monitor strategy effectiveness while maintaining full compliance with District of Columbia attendance laws and reporting requirements.

Lead LAMB's Comprehensive Anti-Bullying Program
  • Oversee Schoolwide Prevention & Data Strategy: Develop and execute comprehensive bullying prevention programming, analyzing climate and behavioral data to identify trends and implement proactive prevention strategies.
  • Manage Incidents & OSSE Compliance: Serve as the primary liaison to OSSE, leading timely investigations, documentation, and resolution of bullying, harassment, and retaliation incidents in strict alignment with D.C. policies.
  • Build Capacity & Partner with Families: Deliver professional learning for staff and families on prevention and reporting while partnering directly with parents to resolve concerns and foster positive student relationships.

Serve as a liaison between families and outside agencies
  • Drive Family & Community Partnerships: Build trusting relationships with families and foster collaborative partnerships with community agencies, mental health providers, and support services to advance students' academic and social-emotional success.
  • Guide Navigation & Referrals: Coordinate targeted service referrals and provide hands-on technical assistance to help families solve problems, navigate school processes, and access critical community resources.
  • Maintain Confidential Documentation: Ensure accurate, timely, and confidential record-keeping of all family communications, service referrals, and intervention outcomes in compliance with student privacy standards.

District Agency Leadership & Compliance Liaison
  • Serve as Primary Interagency Liaison: Represent the school as the primary point of contact for the D.C. Child and Family Services Agency (CFSA) and as the OSSE Homeless Liaison under the McKinney-Vento Act.
  • Lead Staff Training & Mandated Reporting: Deliver annual training on child abuse recognition, CFSA protocols, and McKinney-Vento rights, providing ongoing consultation to guide staff through mandated reporting procedures.
  • Oversee Confidential Record-Keeping: Maintain precise, highly confidential records of child welfare concerns, CFSA communications, and support services in strict compliance with legal and policy standards.

Title IX Coordination & Compliance
  • Ensure Regulatory Compliance & Process Integrity: Oversee compliance with Title IX and D.C. regulations, directing prompt, equitable, and trauma-informed complaint responses and investigations in consultation with leadership and legal counsel.
  • Deliver Training & Prevention Education: Coordinate annual compliance training for school staff and implement age-appropriate prevention education initiatives for students.
  • Maintain Record Confidentiality: Manage secure, highly confidential documentation of all Title IX reports, investigations, and institutional responses in alignment with legal standards.

Collaboration & Leadership
  • Contribute to schoolwide initiatives that advance equity, inclusion, student belonging, and positive school climate.
  • Assist with arrival, dismissal, lunch/recess supervision, and other school responsibilities as needed.
  • Participate in staff meetings, professional learning, and school events.
  • Perform other duties as assigned.

Qualifications
Required
  • Minimum of two years of experience providing school-based work, counseling, or student support services.
  • Bilingual in English and Spanish.
  • Knowledge of trauma-informed, restorative, and culturally responsive practices.
  • Minimum of two years experience collaborating with multidisciplinary teams, families, and community agencies.
  • Experience supporting attendance improvement initiatives and family engagement.
  • General knowledge of mandated reporting requirements and experience collaborating with child welfare agencies (e.g., CFSA or Child Protective Services).
  • Strong organizational, communication, facilitation, and documentation skills.
  • Ability to maintain confidentiality and exercise sound professional judgment.
  • Experience using Google Workspace and electronic documentation systems.
  • Meet all health requirements, including TB screening and immunizations.

Preferred
  • Experience in a Montessori school.
  • Experience analyzing attendance, behavior, or school climate data to inform interventions.
  • Experience implementing bullying prevention and school climate initiatives.
  • Experience coordinating professional learning or training for staff and families.
  • Knowledge of Section 504, IDEA, MTSS, and District of Columbia public charter school regulations.
  • Experience serving as a Title IX Coordinator or conducting Title IX investigations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
FLSA Classification: Exempt
Reports to: Director of Student Support
Schedule: 10-month full-time position
Compensation
Salary is commensurate with experience, ranging from $50,000-70,000. Generous benefits package includes medical insurance (health, dental, & vision), retirement plan, life insurance, short-term and long-term disability, flexible spending account (medical, dependent care, and transit), and personal/sick leave.
Apply Today!
For more information about LAMB and to apply for this position, please visit the careers page of our website at http://www.lambpcs.org/careers.
Only applicants meeting the minimum qualifications for the position will be considered. Successful completion of a background investigation is required for employment in this position. LAMB welcomes resumes from all qualified applicants. No phone calls and no employment agencies, please.
The Latin American Montessori Bilingual Public Charter School does not discriminate on the basis of race, color, national origin, sex, age, or disability in admission or access to, or treatment or employment in, its programs and activities.

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