ZipRecruiter

Log In

1

Spectrum Retention Jobs (NOW HIRING)

previous pagenext page

Showing results 21-40

All JobsSpectrum Retention Jobs

Spectrum Retention information

See salary details

$22K

$61.4K

$85.5K

How much do spectrum retention jobs pay per year?

As of Aug 10, 2026, the average yearly pay for spectrum retention in the United States is $61,368.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $74,500.00 per year, depending on experience, location, and employer.

Is Spectrum retention a good job?

Spectrum retention roles involve customer service and sales, often requiring strong communication skills and the ability to handle customer concerns. The job may include performance targets and a commission-based component, with typical schedules involving shifts that can include evenings and weekends.

What does a Spectrum retention specialist do?

A Spectrum retention specialist is responsible for engaging with customers to retain their subscription services, addressing concerns, and offering solutions to prevent cancellations. They often use customer service skills, CRM tools, and product knowledge to improve customer satisfaction and loyalty. The role may require strong communication skills and the ability to handle challenging situations efficiently.

What is the difference between Spectrum Retention vs Spectrum Customer Service Representative?

AspectSpectrum RetentionSpectrum Customer Service Representative
Primary RoleFocuses on retaining existing customers, handling cancellations, and offering retention incentives.Handles general customer inquiries, account management, and technical support.
Required SkillsStrong communication, negotiation, and problem-solving skills.Customer service, technical knowledge, and communication skills.
Work EnvironmentCall centers or remote settings, primarily outbound and inbound calls.Call centers, retail locations, or remote, mainly inbound calls.
CertificationsTypically no specific certifications required, but customer service experience preferred.Customer service experience and technical knowledge often preferred.

While both roles involve customer interaction within the Spectrum industry, Spectrum Retention specialists focus on preventing customer churn through targeted retention strategies, whereas Spectrum Customer Service Representatives handle a broader range of customer inquiries and support. Understanding these differences helps in choosing the right career path or job focus within the industry.

Does Spectrum retention still have a retention department?

Spectrum retention is a department within the company responsible for customer retention and account management. The retention department typically handles customer issues, offers discounts, and works to reduce churn. Its existence and structure can vary based on company policies and organizational changes.

What are some common challenges faced by Spectrum Retention Specialists, and how can they be addressed on the job?

Spectrum Retention Specialists often encounter challenges such as managing difficult customer conversations, handling high call volumes, and meeting retention targets. Successfully addressing these issues requires patience, strong communication skills, and in-depth knowledge of Spectrum's products and services. Building rapport with customers, actively listening to their concerns, and offering tailored solutions can improve retention rates. Ongoing training and support from team leaders also help specialists stay updated on best practices and policies, making it easier to overcome daily challenges.

What is a Spectrum Retention Specialist?

A Spectrum Retention Specialist is a customer service professional who works for Spectrum, a telecommunications company, with the primary responsibility of retaining existing customers. They handle calls from customers who are considering canceling their service, offering solutions such as discounts, upgrades, or troubleshooting to address concerns and persuade customers to stay. Retention specialists need strong communication and problem-solving skills, as well as a deep understanding of Spectrum's products and services. Their main goal is to reduce customer churn and maintain a positive customer relationship.

What are the key skills and qualifications needed to thrive as a Spectrum Retention Specialist?

To thrive as a Spectrum Retention Specialist, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and retention tools like billing platforms is typically required. Outstanding communication, active listening, and persuasive negotiation skills help you connect with customers and address their concerns. These competencies are crucial for successfully retaining customers, reducing churn, and supporting business growth.
More about Spectrum Retention jobs
What cities are hiring for Spectrum Retention jobs? Cities with the most Spectrum Retention job openings:
What states have the most Spectrum Retention jobs? States with the most job openings for Spectrum Retention jobs include:
What job categories do people searching Spectrum Retention jobs look for? The top searched job categories for Spectrum Retention jobs are:
Spectrum Retention jobs near you
Infographic showing various Spectrum Retention job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 5% Part Time, and 1% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $61,368 per year, or $29.5 per hour.

Vertical Account Executive, Healthcare, Spectrum Business

SPECTRUM

Hudson, OH

$47K/yr

Full-time

Posted 7 days ago

Spectrum rating

7.9

Company rating: 7.9 out of 10

Based on 613 frontline employees who took The Breakroom Quiz

30th of 97 rated telecommunications companies

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you excel at building trusted partnerships with healthcare organizations to deliver impactful technology solutions? Spectrum is looking for a Vertical Account Executive, Healthcare to consult with new and small-to-medium healthcare providers, recommending fiber-based services tailored to their unique needs. By driving consultative sales and nurturing client relationships, you will help healthcare organizations connect more efficiently, supporting better outcomes and strengthening Spectrum’s reputation as a solutions leader. 


How You Will Make an Impact 

  • Cultivate new opportunities and meet monthly revenue goals by proactively engaging healthcare clients for fiber and coaxial solutions 
  • Apply knowledge of healthcare procurement processes to navigate and close sales effectively 
  • Conduct consultative needs analyses and design client-focused product solutions 
  • Develop and present compelling sales proposals and presentations to highlight Spectrum product benefits 
  • Generate leads through calls, premise visits, networking, and industry events 
  • Qualify leads, request site surveys, and submit ROI analyses to sales management 
  • Maintain accurate records in Salesforce and ensure smooth handoff to account management for retention 
  • Collaborate with Sales Engineering, Sales Support, and Marketing to maximize the sales process 
  • Attend sales meetings and training sessions to enhance sales abilities and stay updated on industry trends 


Working Conditions 

  • Office-based environment with regular travel to assigned territories and company facilities, including during inclement weather 
  • Use of reliable personal vehicle required 

What You Will Bring to Spectrum 

Required Qualifications 

Education 

  • High school diploma or general education degree required (GED) 

Experience 

  • 3+ years of sales experience with a record of exceeding revenue quotas 
  • 3+ years of telecommunications-related sales experience 
  • 2+ years of experience selling data, voice, cloud, or video solutions 

Skills 

  • Read, write, speak and understand English 
  • Efficiency in meeting deadlines and working within a team 
  • Quick learner who applies new knowledge effectively 
  • Willingness and ability to travel as needed 
  • Valid state driver’s license and safe driving record 

Preferred Qualifications 

Education 

  • Bachelor’s degree in a business-related field   

Experience 

  • Experience working within the healthcare sector 
  • History of selling data, voice, or video solutions in telecommunications business-to-business sales 

Skills 

  • Positive attitude, strong self-motivation, coachable mindset with an entrepreneurial spirit 
  • Aptitude for learning Spectrum’s product suite and sales style 
  • Industry knowledge and ability to adapt to change 
  • Networking and negotiation skills 
  • Proficiency with Microsoft Word, Excel, and PowerPoint 

#LI-TC1
SCM224 2026-78113 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $47,800.00 and $79,100.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
In addition, this position has a commission earnings target starting at $72,600.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

What Spectrum employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Spectrum logo

About Spectrum

Sourced by ZipRecruiter

Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed to growing with them because making sure everyone reaches their full potential is a key part of our mission.

Industry

Technology, communication and media and telecommunications

Company size

10,000+ Employees

Headquarters location

Stamford, CT, US

View All Spectrum Jobs

Apply