Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products * Maintain high levels of professionalism and courtesy in every customer interaction
Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products * Maintain high levels of professionalism and courtesy in every customer interaction
Call Center Sales Representative
Riverview, FL · On-site
$18/hr
Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products * Maintain high levels of professionalism and courtesy in every customer interaction
Call Center Sales Representative
Riverview, FL · On-site
$18/hr
Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products * Maintain high levels of professionalism and courtesy in every customer interaction
Call Center Sales
Riverview, FL · On-site
$18/hr
Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products * Maintain high levels of professionalism and courtesy in every customer interaction
Call Center Sales
Riverview, FL · On-site
$18/hr
Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products * Maintain high levels of professionalism and courtesy in every customer interaction
Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products * Maintain high levels of professionalism and courtesy in every customer interaction
Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products * Maintain high levels of professionalism and courtesy in every customer interaction
Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products * Maintain high levels of professionalism and courtesy in every customer interaction
Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products * Maintain high levels of professionalism and courtesy in every customer interaction
Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products * Maintain high levels of professionalism and courtesy in every customer interaction
Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products * Maintain high levels of professionalism and courtesy in every customer interaction
Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products * Maintain high levels of professionalism and courtesy in every customer interaction
Quick apply
Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products * Maintain high levels of professionalism and courtesy in every customer interaction
Assistant Store Manager
$18.90/hr
At Spectrum, we believe that every customer interaction is an opportunity to create meaningful ... Drive Sales & Retention - Coach employees to build strong customer relationships, resolve ...
Assistant Store Manager
$18.90/hr
At Spectrum, we believe that every customer interaction is an opportunity to create meaningful ... Drive Sales & Retention - Coach employees to build strong customer relationships, resolve ...
BCBA - $10,000 Retention Bonus
Pensacola, FL · On-site
$66K - $80K/yr
... on the autism spectrum from birth to age 21. As a BCBA, you will combine your knowledge and ... BCBA Retention Bonus for Full Time BCBA's - $10,000 Responsibilities As a Proud Moments BCBA, you ...
BCBA - $10,000 Retention Bonus
Pensacola, FL · On-site
$66K - $80K/yr
... on the autism spectrum from birth to age 21. As a BCBA, you will combine your knowledge and ... BCBA Retention Bonus for Full Time BCBA's - $10,000 Responsibilities As a Proud Moments BCBA, you ...
BCBA - $10,000 Retention Bonus
$66K - $80K/yr
... on the autism spectrum from birth to age 21. As a BCBA, you will combine your knowledge and ... BCBA Retention Bonus for Full Time BCBA's - $10,000 As a Proud Moments BCBA, you'll be challenged ...
BCBA - $10,000 Retention Bonus
$66K - $80K/yr
... on the autism spectrum from birth to age 21. As a BCBA, you will combine your knowledge and ... BCBA Retention Bonus for Full Time BCBA's - $10,000 As a Proud Moments BCBA, you'll be challenged ...
BCBA - $10,000 Retention Bonus
$66K - $80K/yr
... on the autism spectrum from birth to age 21. As a BCBA, you will combine your knowledge and ... BCBA Retention Bonus for Full Time BCBA's - $10,000 Responsibilities As a Proud Moments BCBA, you ...
BCBA - $10,000 Retention Bonus
$66K - $80K/yr
... on the autism spectrum from birth to age 21. As a BCBA, you will combine your knowledge and ... BCBA Retention Bonus for Full Time BCBA's - $10,000 Responsibilities As a Proud Moments BCBA, you ...
Talent Consultant
Fort Lauderdale, FL · On-site
Broward Health Corporate Spectrum #31280 Shift: Shift 1 (Days) FTE: 1.0 (Full-Time) *Position is ... Develops implements and evaluates recruitment/retention activities for assigned areas. Demonstrated ...
Talent Consultant
Fort Lauderdale, FL · On-site
Broward Health Corporate Spectrum #31280 Shift: Shift 1 (Days) FTE: 1.0 (Full-Time) *Position is ... Develops implements and evaluates recruitment/retention activities for assigned areas. Demonstrated ...
BCBA - $10,000 Retention Bonus
$65K - $79K/yr
... on the autism spectrum from birth to age 21. As a BCBA, you will combine your knowledge and ... BCBA Retention Bonus for Full Time BCBA's - $10,000 Responsibilities As a Proud Moments BCBA, you ...
BCBA - $10,000 Retention Bonus
$65K - $79K/yr
... on the autism spectrum from birth to age 21. As a BCBA, you will combine your knowledge and ... BCBA Retention Bonus for Full Time BCBA's - $10,000 Responsibilities As a Proud Moments BCBA, you ...
BCBA - $10,000 Retention Bonus
Milton, FL · On-site
$65K - $79K/yr
... on the autism spectrum from birth to age 21. As a BCBA, you will combine your knowledge and ... BCBA Retention Bonus for Full Time BCBA's - $10,000 As a Proud Moments BCBA, you'll be challenged ...
BCBA - $10,000 Retention Bonus
Milton, FL · On-site
$65K - $79K/yr
... on the autism spectrum from birth to age 21. As a BCBA, you will combine your knowledge and ... BCBA Retention Bonus for Full Time BCBA's - $10,000 As a Proud Moments BCBA, you'll be challenged ...
BCBA - $10,000 Retention Bonus
Milton, FL · On-site
$65K - $79K/yr
... on the autism spectrum from birth to age 21. As a BCBA, you will combine your knowledge and ... BCBA Retention Bonus for Full Time BCBA's - $10,000 Responsibilities As a Proud Moments BCBA, you ...
BCBA - $10,000 Retention Bonus
Milton, FL · On-site
$65K - $79K/yr
... on the autism spectrum from birth to age 21. As a BCBA, you will combine your knowledge and ... BCBA Retention Bonus for Full Time BCBA's - $10,000 Responsibilities As a Proud Moments BCBA, you ...
JOB SUMMARY Responsible for managing retention agent in an effort to retain existing customers from ... Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions ...
JOB SUMMARY Responsible for managing retention agent in an effort to retain existing customers from ... Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions ...
Sales and Customer Solutions Representative
Riverview, FL · On-site
$70K/yr
Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products * Maintain high levels of professionalism and courtesy in every customer interaction
Sales and Customer Solutions Representative
Riverview, FL · On-site
$70K/yr
Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products * Maintain high levels of professionalism and courtesy in every customer interaction
Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products * Maintain high levels of professionalism and courtesy in every customer interaction
Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products * Maintain high levels of professionalism and courtesy in every customer interaction
Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products * Maintain high levels of professionalism and courtesy in every customer interaction
Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products * Maintain high levels of professionalism and courtesy in every customer interaction
Knowledge of HIPAA, Public Records, Sunshine Law, FERPA, and other laws/regulations related to student and employee privacy, public information, and records retention. * Ability to work effectively ...
Knowledge of HIPAA, Public Records, Sunshine Law, FERPA, and other laws/regulations related to student and employee privacy, public information, and records retention. * Ability to work effectively ...
Spectrum Retention information
See Florida salary details
$16.4K - $20.8K
6% of jobs
$20.8K - $25.1K
2% of jobs
$25.1K - $29.4K
5% of jobs
$29.4K - $33.7K
5% of jobs
$37.8K is the 25th percentile. Wages below this are outliers.
$33.7K - $38K
6% of jobs
$38K - $42.3K
6% of jobs
$42.3K - $46.6K
14% of jobs
The median wage is $47.9K / yr.
$46.6K - $51K
16% of jobs
$51K - $55.3K
14% of jobs
$55.3K is the 75th percentile. Wages above this are outliers.
$55.3K - $59.6K
14% of jobs
$59.6K - $63.9K
12% of jobs
$16.4K
$45.9K
$63.9K
How much do spectrum retention jobs pay per year?
As of Jul 21, 2026, the average yearly pay for spectrum retention in Florida is $45,859.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $55,700.00 per year, depending on experience, location, and employer.
What is the highest paying job at Spectrum?
At Spectrum, the highest paying roles are typically executive positions such as Vice President or Director, which can earn six-figure salaries. These roles often require extensive industry experience, leadership skills, and advanced knowledge of telecommunications or media operations.
Is Spectrum retention a good job?
Spectrum retention roles typically involve customer service and sales, requiring strong communication skills and product knowledge. The job may offer commission-based pay, performance incentives, and flexible schedules, but can also involve high call volumes and customer complaints. Overall, it can be a suitable position for those interested in sales and customer support, depending on individual preferences and work environment.
What does a Spectrum retention specialist do?
A Spectrum retention specialist is responsible for engaging with customers to retain their service by addressing concerns, offering solutions, and providing excellent customer service. They often use communication skills, customer data, and company policies to reduce churn and improve customer satisfaction. The role may require familiarity with CRM tools and a good understanding of the company's products and services.
What is the difference between Spectrum Retention vs Spectrum Customer Service Representative?
| Aspect | Spectrum Retention | Spectrum Customer Service Representative |
|---|---|---|
| Primary Role | Focuses on retaining existing customers, handling cancellations, and offering retention incentives. | Handles general customer inquiries, account management, and technical support. |
| Required Skills | Strong communication, negotiation, and problem-solving skills. | Customer service, technical knowledge, and communication skills. |
| Work Environment | Call centers or remote settings, primarily outbound and inbound calls. | Call centers, retail locations, or remote, mainly inbound calls. |
| Certifications | Typically no specific certifications required, but customer service experience preferred. | Customer service experience and technical knowledge often preferred. |
While both roles involve customer interaction within the Spectrum industry, Spectrum Retention specialists focus on preventing customer churn through targeted retention strategies, whereas Spectrum Customer Service Representatives handle a broader range of customer inquiries and support. Understanding these differences helps in choosing the right career path or job focus within the industry.
What are some common challenges faced by Spectrum Retention Specialists, and how can they be addressed on the job?
Spectrum Retention Specialists often encounter challenges such as managing difficult customer conversations, handling high call volumes, and meeting retention targets. Successfully addressing these issues requires patience, strong communication skills, and in-depth knowledge of Spectrum's products and services. Building rapport with customers, actively listening to their concerns, and offering tailored solutions can improve retention rates. Ongoing training and support from team leaders also help specialists stay updated on best practices and policies, making it easier to overcome daily challenges.
What is a Spectrum Retention Specialist?
A Spectrum Retention Specialist is a customer service professional who works for Spectrum, a telecommunications company, with the primary responsibility of retaining existing customers. They handle calls from customers who are considering canceling their service, offering solutions such as discounts, upgrades, or troubleshooting to address concerns and persuade customers to stay. Retention specialists need strong communication and problem-solving skills, as well as a deep understanding of Spectrum's products and services. Their main goal is to reduce customer churn and maintain a positive customer relationship.
What are the key skills and qualifications needed to thrive as a Spectrum Retention Specialist, and why are they important?
To thrive as a Spectrum Retention Specialist, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and retention tools like billing platforms is typically required. Outstanding communication, active listening, and persuasive negotiation skills help you connect with customers and address their concerns. These competencies are crucial for successfully retaining customers, reducing churn, and supporting business growth.
Is there a retention department at Spectrum?
Spectrum has a retention department responsible for customer retention and account management. For job roles like Spectrum Retention, employees typically handle customer issues, offer solutions, and work to reduce customer churn using communication and problem-solving skills.
What are popular job titles related to Spectrum Retention jobs in Florida? For Spectrum Retention jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Spectrum Retention jobs in Florida look for? The top searched job categories for Spectrum Retention jobs in Florida are:
What cities in Florida are hiring for Spectrum Retention jobs? Cities in Florida with the most Spectrum Retention job openings:
Spectrum rating
8.0
Based on 608 frontline employees who took The Breakroom Quiz
20th of 82 rated telecommunications companies
Job description
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
#LI-BT1
CRT110 2026-77166 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.
Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.
How You’ll Make an Impact
- Engage with customers to resolve billing inquiries, product questions and service complaints
- Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products
- Maintain high levels of professionalism and courtesy in every customer interaction
- Achieve and exceed activity goals by following call handling metrics such as productive time and handle time
- Master order processing within the billing system for retained accounts and new sales entries
- Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors
- Support efforts to enhance the customer experience through every transaction
Working Conditions
- Office environment
What You’ll Bring to Spectrum
Required Qualifications
Education
- High school diploma or equivalent
Skills
- Ability to read, write, speak and understand English
- Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
- Ability to work variable hours; may include weekends, holidays, and split days off
- Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional manner
- Ability to apply appropriate customer solutions and sales techniques and demonstrate sustained achievement of stated customer solutions goals
- Effective computer and consumer electronics skills
- Ability to use personal computer and relevant software applications including the billing system
- Proven verbal and written communication skills
- Ability to handle irate customers and resolve issues
- Ability to prioritize and organize effectively
Preferred Qualifications
Experience
- 2+ years of call center experience in customer service or phone sales, or equivalent experience
#ZRSM2
#LI-BT1
CRT110 2026-77166 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
About Spectrum
Sourced by ZipRecruiter
Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed to growing with them because making sure everyone reaches their full potential is a key part of our mission.
Industry
Technology, communication and media and telecommunications
Company size
10,000+ Employees
Headquarters location
Stamford, CT, US