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Spectrum Retention Jobs in South Riding, VA (NOW HIRING)

PNC

Personal Banker - Reston Spectrum

Reston, VA · On-site

$49K - $82K/yr

Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships. * Creates customer loyalty and grows customer share of wallet through a ...

PNC Bank

Personal Banker - Reston Spectrum

Reston, VA · On-site

$49K - $82K/yr

Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships. * Creates customer loyalty and grows customer share of wallet through a ...

PNC Bank

Personal Banker - Reston Spectrum

Reston, VA · On-site

$49K - $82K/yr

Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships. * Creates customer loyalty and grows customer share of wallet through a ...

PNC

Personal Banker - Reston Spectrum

Reston, VA · On-site

$49K - $82K/yr

Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships. * Creates customer loyalty and grows customer share of wallet through a ...

Intrepid

Bio-Retention Pond Inspector

Mclean, VA · On-site

As the Bio-Retention Pond Inspector , you will support environmental compliance, stormwater ... IAH provides a broad spectrum of services and solutions to U.S. and international government ...

Intrepidgs

Bio-Retention Pond Inspector

Mclean, VA

As the Bio-Retention Pond Inspector , you will support environmental compliance, stormwater ... IAH provides a broad spectrum of services and solutions to U.S. and international government ...

HawkEye 360

Talent Community

Herndon, VA · On-site

... spectrum into a strategic advantage. Proven by operational mission success, HawkEye 360 is ... HawkEye 360 is committed to hiring and retaining a diverse workforce. We are proud to be an Equal ...

GRVTY

Data Scientist

Mclean, VA · On-site

Demonstrated experience using analytic techniques and tools performing technical targeting analytic support for this Sponsor across a spectrum of mission spaces to include applying analytic judgement ...

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Showing results 1-20

All JobsSpectrum Retention JobsSpectrum Retention Jobs in South Riding, VA

Spectrum Retention information

See South Riding, VA salary details

$21.6K

$60.2K

$83.9K

How much do spectrum retention jobs pay per year?

As of Aug 20, 2026, the average yearly pay for spectrum retention in South Riding, VA is $60,242.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,100.00 and $73,100.00 per year, depending on experience, location, and employer.

What is a Spectrum Retention Specialist?

A Spectrum Retention Specialist is a customer service professional who works for Spectrum, a telecommunications company, with the primary responsibility of retaining existing customers. They handle calls from customers who are considering canceling their service, offering solutions such as discounts, upgrades, or troubleshooting to address concerns and persuade customers to stay. Retention specialists need strong communication and problem-solving skills, as well as a deep understanding of Spectrum's products and services. Their main goal is to reduce customer churn and maintain a positive customer relationship.

What are the key skills and qualifications needed to thrive as a Spectrum Retention Specialist?

To thrive as a Spectrum Retention Specialist, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and retention tools like billing platforms is typically required. Outstanding communication, active listening, and persuasive negotiation skills help you connect with customers and address their concerns. These competencies are crucial for successfully retaining customers, reducing churn, and supporting business growth.

What are some common challenges faced by Spectrum Retention Specialists, and how can they be addressed on the job?

Spectrum Retention Specialists often encounter challenges such as managing difficult customer conversations, handling high call volumes, and meeting retention targets. Successfully addressing these issues requires patience, strong communication skills, and in-depth knowledge of Spectrum's products and services. Building rapport with customers, actively listening to their concerns, and offering tailored solutions can improve retention rates. Ongoing training and support from team leaders also help specialists stay updated on best practices and policies, making it easier to overcome daily challenges.

What is the difference between Spectrum Retention vs Spectrum Customer Service Representative?

AspectSpectrum RetentionSpectrum Customer Service Representative
Primary RoleFocuses on retaining existing customers, handling cancellations, and offering retention incentives.Handles general customer inquiries, account management, and technical support.
Required SkillsStrong communication, negotiation, and problem-solving skills.Customer service, technical knowledge, and communication skills.
Work EnvironmentCall centers or remote settings, primarily outbound and inbound calls.Call centers, retail locations, or remote, mainly inbound calls.
CertificationsTypically no specific certifications required, but customer service experience preferred.Customer service experience and technical knowledge often preferred.

While both roles involve customer interaction within the Spectrum industry, Spectrum Retention specialists focus on preventing customer churn through targeted retention strategies, whereas Spectrum Customer Service Representatives handle a broader range of customer inquiries and support. Understanding these differences helps in choosing the right career path or job focus within the industry.

Does Spectrum Retention still have a retention department?

Spectrum Retention is a department within Spectrum responsible for customer retention and account management. It typically continues to operate as part of the company's customer service and sales teams, focusing on retaining customers through negotiations and offers. The department's existence and functions may vary based on company restructuring or strategic changes.

Is Spectrum retention a good job?

Spectrum retention roles typically involve customer service and sales, requiring strong communication skills and product knowledge. The job may include performance-based incentives and a fast-paced environment, with schedules often including evenings and weekends. Overall, it can be a stable position for those interested in telecommunications and customer support.
Spectrum Retention jobs near you
Infographic showing various Spectrum Retention job openings in South Riding, VA as of August 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $60,242 per year, or $29 per hour.

Channel Manager, Value Added Resellers, Federal Government, Spectrum Business

SPECTRUM

Herndon, VA • On-site

$99K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Spectrum rating

7.9

Company rating: 7.9 out of 10

Based on 614 frontline employees who took The Breakroom Quiz

30th of 99 rated telecommunications companies

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you motivated to create lasting partnerships and drive innovation within the Federal government sector? As the Value-Added Reseller Channel Manager at Spectrum Business, you will shape go-to-market strategies and use consultative sales approaches to deliver tailored solutions in voice, data, cloud and video services. Your efforts will directly influence revenue growth and strengthen Spectrum’s presence among Federal government alliance partners. environment.  


How You’ll Make an Impact   

  • Build and nurture executive relationships within key Federal government clients and alliance partners to drive new revenue
  • Conduct consultative needs analysis to develop customized product solutions for Federal agencies
  • Deliver compelling product presentations, training sessions and business reviews to increase sales and client satisfaction
  • Collaborate with Operations, Product, Marketing, Support and Training teams to position Spectrum products effectively
  • Serve as the main point of contact for Federal partners and internal teams, ensuring quality service and long-term retention
  • Review Federal bids and manage program performance to align with Spectrum’s strategic objectives
  • Identify Federal market trends and translate their impact into new business opportunities

Working Conditions   

  • Office environment

What You’ll Bring to Spectrum   

Required Qualifications   

Experience  

  • 5+ years exceeding revenue goals in sales
  • 5+ years in sales and programmatic partner program experience 

Skills   

  • Ability to read, write, speak and understand English
  • Demonstrated top sales performance consistently surpassing revenue quotas
  • Working knowledge of computer networking, LAN and WAN technologies as well as high-capacity and fiber networks
  • Strong negotiation and closing abilities
  • Ability to quickly learn and apply new information in a team setting
  • Proficient in Microsoft Word, Excel, PowerPoint, Outlook and Visio
  • Valid driver’s license and safe driving record
  • Availability of traveling up to 50 percent

Preferred Qualifications

Education

  • Bachelor’s degree in a related field or equivalent education, training and experience

Experience

  • 5+ years exceeding revenue goals in sales of data, voice or video solutions within telecommunications

Skills

  • Proven business-to-business sales experience with C-level decision-makers

#LI-WJ1
SNT205 2026-78143 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $99,900.00 and $163,300.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
In addition, this position has a commission earnings target starting at $90,000.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

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About Spectrum

Sourced by ZipRecruiter

Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed to growing with them because making sure everyone reaches their full potential is a key part of our mission.

Industry

Technology, communication and media and telecommunications

Company size

10,000+ Employees

Headquarters location

Stamford, CT, US

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