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Spectrum Retention Jobs in South Riding, VA (NOW HIRING)

PNC Bank

Personal Banker - Reston Spectrum

Reston, VA

$49K - $82K/yr

Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships. * Creates customer loyalty and grows customer share of wallet through a ...

PNC Bank

Personal Banker - Reston Spectrum

Reston, VA

$49K - $82K/yr

Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships. * Creates customer loyalty and grows customer share of wallet through a ...

Intrepid

Bio-Retention Pond Inspector

Mclean, VA · On-site

As the Bio-Retention Pond Inspector , you will support environmental compliance, stormwater ... IAH provides a broad spectrum of services and solutions to U.S. and international government ...

Intrepidgs

Bio-Retention Pond Inspector

Mclean, VA

As the Bio-Retention Pond Inspector , you will support environmental compliance, stormwater ... IAH provides a broad spectrum of services and solutions to U.S. and international government ...

Proud Moments

Center BCBA - Hybrid $20,000 Bonus

Manassas, VA · On-site

$74K - $90K/yr

Eligibility for a $10,000 Retention Bonus for newly hired full-time BCBAs * Meaningful work-life ... Spectrum Disorder or related disorders * Ability to administer and interpret a variety of clinical ...

Nwis

Field Service Professional

Springfield, VA

$77K - $163K/yr

Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration ... Citizenship status is required for this position, and it requires the ability to obtain and retain ...

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Showing results 1-20

All JobsSpectrum Retention JobsSpectrum Retention Jobs in South Riding, VA

Spectrum Retention information

See South Riding, VA salary details

$21.6K

$60.2K

$83.9K

How much do spectrum retention jobs pay per year?

As of Jul 26, 2026, the average yearly pay for spectrum retention in South Riding, VA is $60,242.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,100.00 and $73,100.00 per year, depending on experience, location, and employer.

What is the highest paying job at Spectrum?

At Spectrum, the highest paying roles are typically executive positions such as Vice President or Director, which can earn six-figure salaries. These roles often require extensive industry experience, leadership skills, and advanced knowledge of telecommunications or media operations.

Is Spectrum retention a good job?

Spectrum retention roles typically involve customer service and sales, requiring strong communication skills and product knowledge. The job may offer commission-based pay, performance incentives, and flexible schedules, but can also involve high call volumes and customer complaints. Overall, it can be a suitable position for those interested in sales and customer support, depending on individual preferences and work environment.

What does a Spectrum retention specialist do?

A Spectrum retention specialist is responsible for engaging with customers to retain their service by addressing concerns, offering solutions, and providing excellent customer service. They often use communication skills, customer data, and company policies to reduce churn and improve customer satisfaction. The role may require familiarity with CRM tools and a good understanding of the company's products and services.

What is the difference between Spectrum Retention vs Spectrum Customer Service Representative?

AspectSpectrum RetentionSpectrum Customer Service Representative
Primary RoleFocuses on retaining existing customers, handling cancellations, and offering retention incentives.Handles general customer inquiries, account management, and technical support.
Required SkillsStrong communication, negotiation, and problem-solving skills.Customer service, technical knowledge, and communication skills.
Work EnvironmentCall centers or remote settings, primarily outbound and inbound calls.Call centers, retail locations, or remote, mainly inbound calls.
CertificationsTypically no specific certifications required, but customer service experience preferred.Customer service experience and technical knowledge often preferred.

While both roles involve customer interaction within the Spectrum industry, Spectrum Retention specialists focus on preventing customer churn through targeted retention strategies, whereas Spectrum Customer Service Representatives handle a broader range of customer inquiries and support. Understanding these differences helps in choosing the right career path or job focus within the industry.

What are some common challenges faced by Spectrum Retention Specialists, and how can they be addressed on the job?

Spectrum Retention Specialists often encounter challenges such as managing difficult customer conversations, handling high call volumes, and meeting retention targets. Successfully addressing these issues requires patience, strong communication skills, and in-depth knowledge of Spectrum's products and services. Building rapport with customers, actively listening to their concerns, and offering tailored solutions can improve retention rates. Ongoing training and support from team leaders also help specialists stay updated on best practices and policies, making it easier to overcome daily challenges.

What is a Spectrum Retention Specialist?

A Spectrum Retention Specialist is a customer service professional who works for Spectrum, a telecommunications company, with the primary responsibility of retaining existing customers. They handle calls from customers who are considering canceling their service, offering solutions such as discounts, upgrades, or troubleshooting to address concerns and persuade customers to stay. Retention specialists need strong communication and problem-solving skills, as well as a deep understanding of Spectrum's products and services. Their main goal is to reduce customer churn and maintain a positive customer relationship.

What are the key skills and qualifications needed to thrive as a Spectrum Retention Specialist, and why are they important?

To thrive as a Spectrum Retention Specialist, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and retention tools like billing platforms is typically required. Outstanding communication, active listening, and persuasive negotiation skills help you connect with customers and address their concerns. These competencies are crucial for successfully retaining customers, reducing churn, and supporting business growth.

Is there a retention department at Spectrum?

Spectrum has a retention department responsible for customer retention and account management. For job roles like Spectrum Retention, employees typically handle customer issues, offer solutions, and work to reduce customer churn using communication and problem-solving skills.
Spectrum Retention jobs near you
Infographic showing various Spectrum Retention job openings in South Riding, VA as of July 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $60,242 per year, or $29 per hour.
Spectrum Performance Analyst

Spectrum Performance Analyst

Steel Point Solutions

Washington, DC • On-site

Full-time

Posted 29 days ago

Job description

About Steel Point Solutions

Steel Point Solutions is an SBA Certified 8(a), HUBZone, Small Disadvantaged Business (SDB), and Woman-Owned Small Business (WOSB) founded in 2013. We deliver integrated, mission-focused solutions to federal clients, supporting complex, multi-agency programs that require disciplined execution, coordination, and delivery excellence.

Role Summary

The Spectrum Performance Analyst supports large-scale, multi-agency federal documentation and publication efforts by managing documentation performance, integration, and delivery execution. This role owns the quality, consistency, version control, review-cycle execution, routing, and on-time delivery of multiple interrelated federal deliverables.

This is not a technical or policy role. Technical decisions and subject-matter content remain with designated leads and subject matter experts (SMEs). The Spectrum Performance Analyst focuses on execution performance; editing, integration, coordination, tracking, and final production of submission-ready documents.

Key Responsibilities

· Documentation Performance, Planning & Integration
  • Serve as document owner for multiple concurrent federal reports, working papers, and publications
  • Develop and maintain an integrated publication schedule aligned to working group (WG/TIG) meeting cadence and review cycles
  • Coordinate with WG/TIG leads on content readiness, prioritization, and sequencing of deliverables
  • Perform hands-on editing for clarity, structure, formatting, grammar, and consistency
  • Integrate inputs from multiple federal agencies and stakeholder organizations
· Version Control, Tracking & Audit Readiness
  • Maintain a master inventory of all working papers, reports, and publication artifacts
  • Assign and enforce version numbering, naming conventions, and document labeling standards
  • Track draft, review, clearance, and finalization stages for each deliverable
  • Maintain redlines, comparison histories, and comment matrices to ensure traceability
  • Review Cycle & Comment Management
    • Manage formal interagency review cycles and comment periods
    • Distribute drafts with clear review instructions and deadlines
    • Consolidate feedback from multiple agencies and stakeholders
    • Reconcile, adjudicate, and incorporate comments across drafts
    • Identify conflicts, gaps, or risks and coordinate resolution with designated leads
    • Validate that all comments are addressed and properly documented
  • Quality Assurance & Consistency
    • Ensure formatting, completeness, and compliance with applicable style guides
    • Coordinate with SMEs to validate technical accuracy prior to finalization (without owning technical decisions)
    • Ensure consistency across summaries, appendices, annexes, and consolidated reports
    • Confirm documentation meets federal clarity, traceability, and audit-readiness expectations
  • Routing, Submission & Secure File Handling
    • Manage secure routing and transfer of draft and final documents (e.g., via tools like Kiteworks or equivalent systems)
    • Ensure correct placement of files within designated WG/TIG repositories
    • Confirm receipt of submissions and maintain logs for tracking and audit purposes
  • Schedule, Status & Performance Reporting
    • Track milestones and deadlines across multiple concurrent documentation efforts
    • Maintain dashboards or trackers reflecting publication status and review progress
    • Provide regular status updates to working group leadership and program management
    • Send reminders for upcoming deadlines, missing submissions, or delayed reviews
    • Escalate risks to schedule, completeness, or quality as needed
  • Archiving, Knowledge Management & Continuous Improvement
    • Archive final, approved versions in centralized repositories
    • Maintain an indexed record of all deliverables for retrieval and institutional knowledge
    • Ensure compliance with retention, records management, and security requirements
    • Capture lessons learned from review cycles and publication efforts
    • Recommend and implement process improvements, updated templates, and guidance

Skills and Competencies

  • Documentation & Editorial Excellence
    • Advanced proficiency in Microsoft Word and document comparison tools
    • Exceptional attention to detail and document consistency
  • Program Coordination
    • Strong organizational and deadline-management skills
    • Ability to drive accountability without formal authority
  • Communication & Stakeholder Management
    • Confident communicator with experience supporting senior government stakeholders
    • Skilled in managing complex review cycles and competing priorities

Required Qualifications

  • Bachelor's degree in communications, English, Public Policy, Technical Writing, or related field (Master's degree preferred)
  • Eight plus (8+) years of experience supporting complex, multi-author federal documentation or publication efforts
  • Experience coordinating inputs across multiple agencies or large stakeholder groups
  • Advanced proficiency with Microsoft Word, document comparison tools, and comment tracking
  • Exceptional written communication, editing, organizational, and tracking skills
  • Ability to obtain and maintain a government Public Trust security clearance

Preferred Qualifications

  • Experience supporting federal interagency programs, working groups, or TIG/WG-style bodies
  • Familiarity with structured federal review, clearance, and publication processes
  • Experience managing high-visibility deliverables under compressed timelines

Ideal Candidate Profile

  • This role is well suited for professionals with experience in:
    • Federal documentation or publication coordination
    • Editorial leadership or technical editing (non-authoring)
    • Program coordination, PMO, or delivery management roles
    • Interagency or multi-stakeholder federal environments
  • Candidates whose primary background is technical authorship, engineering, or policy analysis may find this role is not aligned with their core experience.

Candidates from Historically Underutilized Business Zones (HUBZone) are strongly encouraged to apply. To determine whether you reside in a HUBZone, visit: https://maps.certify.sba.gov/hubzone/map.