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Spectrum Retention Jobs in Georgia (NOW HIRING)

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Spectrum Retention information

See Georgia salary details

$18.6K

$51.8K

$72.2K

How much do spectrum retention jobs pay per year?

As of Aug 10, 2026, the average yearly pay for spectrum retention in Georgia is $51,818.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,200.00 and $62,900.00 per year, depending on experience, location, and employer.

Is Spectrum retention a good job?

Spectrum retention roles involve customer service and sales, often requiring strong communication skills and the ability to handle customer concerns. The job may include performance targets and a commission-based component, with typical schedules involving shifts that can include evenings and weekends.

What does a Spectrum retention specialist do?

A Spectrum retention specialist is responsible for engaging with customers to retain their subscription services, addressing concerns, and offering solutions to prevent cancellations. They often use customer service skills, CRM tools, and product knowledge to improve customer satisfaction and loyalty. The role may require strong communication skills and the ability to handle challenging situations efficiently.

What is the difference between Spectrum Retention vs Spectrum Customer Service Representative?

AspectSpectrum RetentionSpectrum Customer Service Representative
Primary RoleFocuses on retaining existing customers, handling cancellations, and offering retention incentives.Handles general customer inquiries, account management, and technical support.
Required SkillsStrong communication, negotiation, and problem-solving skills.Customer service, technical knowledge, and communication skills.
Work EnvironmentCall centers or remote settings, primarily outbound and inbound calls.Call centers, retail locations, or remote, mainly inbound calls.
CertificationsTypically no specific certifications required, but customer service experience preferred.Customer service experience and technical knowledge often preferred.

While both roles involve customer interaction within the Spectrum industry, Spectrum Retention specialists focus on preventing customer churn through targeted retention strategies, whereas Spectrum Customer Service Representatives handle a broader range of customer inquiries and support. Understanding these differences helps in choosing the right career path or job focus within the industry.

Does Spectrum retention still have a retention department?

Spectrum retention is a department within the company responsible for customer retention and account management. The retention department typically handles customer issues, offers discounts, and works to reduce churn. Its existence and structure can vary based on company policies and organizational changes.

What are some common challenges faced by Spectrum Retention Specialists, and how can they be addressed on the job?

Spectrum Retention Specialists often encounter challenges such as managing difficult customer conversations, handling high call volumes, and meeting retention targets. Successfully addressing these issues requires patience, strong communication skills, and in-depth knowledge of Spectrum's products and services. Building rapport with customers, actively listening to their concerns, and offering tailored solutions can improve retention rates. Ongoing training and support from team leaders also help specialists stay updated on best practices and policies, making it easier to overcome daily challenges.

What is a Spectrum Retention Specialist?

A Spectrum Retention Specialist is a customer service professional who works for Spectrum, a telecommunications company, with the primary responsibility of retaining existing customers. They handle calls from customers who are considering canceling their service, offering solutions such as discounts, upgrades, or troubleshooting to address concerns and persuade customers to stay. Retention specialists need strong communication and problem-solving skills, as well as a deep understanding of Spectrum's products and services. Their main goal is to reduce customer churn and maintain a positive customer relationship.

What are the key skills and qualifications needed to thrive as a Spectrum Retention Specialist?

To thrive as a Spectrum Retention Specialist, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and retention tools like billing platforms is typically required. Outstanding communication, active listening, and persuasive negotiation skills help you connect with customers and address their concerns. These competencies are crucial for successfully retaining customers, reducing churn, and supporting business growth.
What are popular job titles related to Spectrum Retention jobs in Georgia? For Spectrum Retention jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Spectrum Retention jobs in Georgia look for? The top searched job categories for Spectrum Retention jobs in Georgia are:
Spectrum Retention jobs near you
Infographic showing various Spectrum Retention job openings in Georgia as of August 2026, with employment types broken down into 74% Full Time, 13% Part Time, and 13% Contract. Highlights an 100% In-person job distribution, with an average salary of $51,818 per year, or $24.9 per hour.

BCBA - $20,000 Retention Bonus - Hybrid Schedule

Proud Moments

Columbus, GA

$58K - $71K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Proud Moments ABA rating

6.3

Company rating: 6.3 out of 10

Based on 74 frontline employees who took The Breakroom Quiz

99th of 239 rated social care providers

Job description

Take your next step in your BCBA career with Proud Moments ABA - now hiring BCBA's in Columbus, GA!

**Now offering a $20,000 Retention Bonus for Full Time BCBA’s. **


Proud Moments ABA provides the gold standard of Applied Behavior Analysis (ABA) services for children on the autism spectrum from birth to age 21. As a BCBA, you will combine your knowledge and experience with our innovative treatment techniques to change our clients’ lives. Our clinical support team makes sure you are able to focus on providing excellent clinical services to our learners and not administrative work.


We are actively seeking Board Certified Behavior Analysts (BCBA’s) to join our team as full-time or part-time clinical experts.


As a Proud Moments BCBA, you’ll enjoy professional respect, recognition, and rewards:

  • Competitive compensation + robust/achievable quarterly bonus program
  • Meaningful work-life balance with flexible working schedules (full or part-time)
  • Multi-tiered clinical team; both at the local and regional level designed to ensure you feel supported in your day to day
  • Advanced, easy-to-use tools that simplify data collection and charting
  • The best of both worlds – the resources of a large organization combined with the collegiality and support of the local care team
  • Enhanced Behavior Technician onboarding/training, to support continuity in services for our learners
  • Continuous professional development through our free monthly CEU accredited courses and over 200 hours of archived CEUs available
  • Comprehensive benefits package for full-time employees, including:
    • PTO/flexible holidays/ Up to 8 Self Care Days Annually 
    • Medical, dental and vision coverage
    • 401K retirement savings program
    • Employee Assistance Programs
    • BCBA Retention Bonus for Full Time BCBA's - $20,000 

As a Proud Moments BCBA, you’ll be challenged to realize your professional potential. Key responsibilities as a BCBA include:

  • Utilize your expertise to develop and supervise the implementation of targeted interventions that change the lives of children with autism
  • Share in the achievements of your clients as they develop positive behaviors and learn new skills
  • Provide caring support during family conversations to ensure parents fully understand assessment results and treatment recommendations
  • Advocate for your clients by monitoring for potential issues and communicating concerns
  • Share your knowledge and experience through direct supervision, support, training, and orientation of our growing team of behavioral technicians

  • Physically keep up with clients as they move about the session area(s). This will require many physical activities including, but not limited to, standing, sitting, bending, lifting 25+ pounds, running, squatting, kneeling, and generally keeping pace with children from 2-15 years old


As an ideal BCBA candidate, you bring to Proud Moments ABA the following qualifications:

  • Master’s degree in behavioral analysis, education, psychology, or a related field
  • Current BCBA license (depending on state) or sitting for your exam in the next 3 months- students are welcome!
  • Demonstrated skills implementing applied behavioral analysis (ABA) with children with Autism Spectrum Disorder or related disorders
  • Ability to administer and interpret a variety of clinical assessments
  • Excellent clinical competence and judgment
  • Commitment to handling confidential information responsibly
  • Exceptional communication, problem-solving, organizational and project management skills while working in a fast-paced environment
  • BCBA Retention Bonus Opportunity will Expire 08/30/2026.

#BCBA

#LI-Onsite 


Proud Moments ABA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, veteran status, sex, national origin, age, disability or genetics. In addition to federal law requirements, Proud Moments ABA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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