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Spectrum Retention Jobs in Texas (NOW HIRING)

SPECTRUM

Call Center Sales Representative

Austin, TX · On-site

$18/hr

Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products * Maintain high levels of professionalism and courtesy in every customer interaction

SPECTRUM

Call Center Sales

Harlingen, TX · On-site

$18/hr

Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products * Maintain high levels of professionalism and courtesy in every customer interaction

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All JobsSpectrum Retention JobsSpectrum Retention Jobs in Texas

Spectrum Retention information

See Texas salary details

$20.5K

$57.2K

$79.7K

How much do spectrum retention jobs pay per year?

As of Aug 4, 2026, the average yearly pay for spectrum retention in Texas is $57,173.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,600.00 and $69,400.00 per year, depending on experience, location, and employer.

Is Spectrum retention a good job?

Spectrum retention roles involve customer service and sales, often requiring strong communication skills and the ability to handle customer concerns. The job may include performance targets and a commission-based component, with typical schedules involving shifts that can include evenings and weekends.

What does a Spectrum retention specialist do?

A Spectrum retention specialist is responsible for engaging with customers to retain their subscription services, addressing concerns, and offering solutions to prevent cancellations. They often use customer service skills, CRM tools, and product knowledge to improve customer satisfaction and loyalty. The role may require strong communication skills and the ability to handle challenging situations efficiently.

What is the difference between Spectrum Retention vs Spectrum Customer Service Representative?

AspectSpectrum RetentionSpectrum Customer Service Representative
Primary RoleFocuses on retaining existing customers, handling cancellations, and offering retention incentives.Handles general customer inquiries, account management, and technical support.
Required SkillsStrong communication, negotiation, and problem-solving skills.Customer service, technical knowledge, and communication skills.
Work EnvironmentCall centers or remote settings, primarily outbound and inbound calls.Call centers, retail locations, or remote, mainly inbound calls.
CertificationsTypically no specific certifications required, but customer service experience preferred.Customer service experience and technical knowledge often preferred.

While both roles involve customer interaction within the Spectrum industry, Spectrum Retention specialists focus on preventing customer churn through targeted retention strategies, whereas Spectrum Customer Service Representatives handle a broader range of customer inquiries and support. Understanding these differences helps in choosing the right career path or job focus within the industry.

Does Spectrum retention still have a retention department?

Spectrum retention is a department within the company responsible for customer retention and account management. The retention department typically handles customer issues, offers discounts, and works to reduce churn. Its existence and structure can vary based on company policies and organizational changes.

What are some common challenges faced by Spectrum Retention Specialists, and how can they be addressed on the job?

Spectrum Retention Specialists often encounter challenges such as managing difficult customer conversations, handling high call volumes, and meeting retention targets. Successfully addressing these issues requires patience, strong communication skills, and in-depth knowledge of Spectrum's products and services. Building rapport with customers, actively listening to their concerns, and offering tailored solutions can improve retention rates. Ongoing training and support from team leaders also help specialists stay updated on best practices and policies, making it easier to overcome daily challenges.

What is a Spectrum Retention Specialist?

A Spectrum Retention Specialist is a customer service professional who works for Spectrum, a telecommunications company, with the primary responsibility of retaining existing customers. They handle calls from customers who are considering canceling their service, offering solutions such as discounts, upgrades, or troubleshooting to address concerns and persuade customers to stay. Retention specialists need strong communication and problem-solving skills, as well as a deep understanding of Spectrum's products and services. Their main goal is to reduce customer churn and maintain a positive customer relationship.

What are the key skills and qualifications needed to thrive as a Spectrum Retention Specialist?

To thrive as a Spectrum Retention Specialist, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and retention tools like billing platforms is typically required. Outstanding communication, active listening, and persuasive negotiation skills help you connect with customers and address their concerns. These competencies are crucial for successfully retaining customers, reducing churn, and supporting business growth.
What are popular job titles related to Spectrum Retention jobs in Texas? For Spectrum Retention jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Spectrum Retention jobs in Texas look for? The top searched job categories for Spectrum Retention jobs in Texas are:
What cities in Texas are hiring for Spectrum Retention jobs? Cities in Texas with the most Spectrum Retention job openings:
Spectrum Retention jobs near you
Infographic showing various Spectrum Retention job openings in Texas as of July 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $57,173 per year, or $27.5 per hour.

Strategic Account Associate, Spectrum Business

SPECTRUM

Coppell, TX

$18/hr

Full-time

Posted 5 days ago

Spectrum rating

7.9

Company rating: 7.9 out of 10

Based on 613 frontline employees who took The Breakroom Quiz

31st of 96 rated telecommunications companies

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Seeking a sales role that blends consultative expertise with real impact? The Strategic Account Associate at Spectrum Business connects commercial clients with tailored voice, data and video solutions, driving revenue growth and fostering strong business relationships. Join a team where your sales acumen directly shapes client success and fuels Spectrum’s business advancement.


How You’ll Make an Impact   

  • Achieve weekly and monthly sales targets by leveraging effective telephone-based selling strategies
  • Consult with prospective and existing clients through targeted outreach, maintaining professionalism and client satisfaction
  • Qualify leads by preparing ROI analyses and coordinating site surveys to evaluate service potential
  • Capture new clients while maximizing upselling and cross-selling opportunities by clearly explaining Spectrum products and services
  • Enhance sales by comparing competitor offerings and promoting current Spectrum campaigns
  • Foster long-term client retention by collaborating across departments to resolve issues
  • Perform additional responsibilities as assigned to support business objectives

Working Conditions   

  • Office environment

What You’ll Bring to Spectrum

   

Required Qualifications   

Education   

  • High school diploma or equivalent from an accredited organization

Experience   

  • 1+ years of sales or telemarketing experience

Skills   

  • Ability to read, write, speak and understand English
  • Proven networking negotiation and closing skills

Preferred Qualifications

Education

  • Bachelor’s degree from a four-year college or university in a business-related field

Experience

  • 1+ years of sales experience, preferably selling data, voice or video solutions in the telecommunications business-to-business industry
  • Experience working in a telemarketing or operations center

Skills

  • Proficiency with Microsoft Office including Excel Word PowerPoint and Outlook

#LI-SE1
SNT302 2026-78253 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

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About Spectrum

Sourced by ZipRecruiter

Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed to growing with them because making sure everyone reaches their full potential is a key part of our mission.

Industry

Technology, communication and media and telecommunications

Company size

10,000+ Employees

Headquarters location

Stamford, CT, US

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