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Spectrum Retention Jobs in Wisconsin (NOW HIRING)

Coach

Oak Creek, WI · On-site

$13/hr

Demonstrate awareness of the importance of membership sales and member retention; work to promote We Rock the Spectrum in all areas. * Make equipment and supply recommendations and report low ...

... build retention. Responsibilities Include: * Maintain program visibility and provide immediate ... Our companies provide a spectrum of services and support which promote the ability of those we ...

... build retention. Responsibilities Include: * Maintain program visibility and provide immediate ... Our companies provide a spectrum of services and support which promote the ability of those we ...

WI · On-site

$190 - $210/hr

... full-spectrum, family medicine practice without obstetrics. Those interested in an ... Guaranteed Base Salary + $100,000 Retention Bonus over 4 years * Sign‑on Bonus, Relocation ...

New

WI · On-site

$210 - $270/hr

... full-spectrum, family medicine practice without obstetrics. Those interested in an ... Guaranteed Base Salary + $100,000 Retention Bonus over 4 years * Sign‑on Bonus, Relocation ...

New

Manage the process of interviewing, onboarding, and training new employees to promote retention and ... Our companies provide a spectrum of services and support which promote the ability of those we ...

Manage the process of interviewing, onboarding, and training new employees to promote retention and ... Our companies provide a spectrum of services and support which promote the ability of those we ...

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Spectrum Retention information

See Wisconsin salary details

$22.2K

$61.9K

$86.3K

How much do spectrum retention jobs pay per year?

As of Jul 21, 2026, the average yearly pay for spectrum retention in Wisconsin is $61,941.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $75,200.00 per year, depending on experience, location, and employer.

What is the highest paying job at Spectrum?

At Spectrum, the highest paying roles are typically executive positions such as Vice President or Director, which can earn six-figure salaries. These roles often require extensive industry experience, leadership skills, and advanced knowledge of telecommunications or media operations.

Is Spectrum retention a good job?

Spectrum retention roles typically involve customer service and sales, requiring strong communication skills and product knowledge. The job may offer commission-based pay, performance incentives, and flexible schedules, but can also involve high call volumes and customer complaints. Overall, it can be a suitable position for those interested in sales and customer support, depending on individual preferences and work environment.

What does a Spectrum retention specialist do?

A Spectrum retention specialist is responsible for engaging with customers to retain their service by addressing concerns, offering solutions, and providing excellent customer service. They often use communication skills, customer data, and company policies to reduce churn and improve customer satisfaction. The role may require familiarity with CRM tools and a good understanding of the company's products and services.

What is the difference between Spectrum Retention vs Spectrum Customer Service Representative?

AspectSpectrum RetentionSpectrum Customer Service Representative
Primary RoleFocuses on retaining existing customers, handling cancellations, and offering retention incentives.Handles general customer inquiries, account management, and technical support.
Required SkillsStrong communication, negotiation, and problem-solving skills.Customer service, technical knowledge, and communication skills.
Work EnvironmentCall centers or remote settings, primarily outbound and inbound calls.Call centers, retail locations, or remote, mainly inbound calls.
CertificationsTypically no specific certifications required, but customer service experience preferred.Customer service experience and technical knowledge often preferred.

While both roles involve customer interaction within the Spectrum industry, Spectrum Retention specialists focus on preventing customer churn through targeted retention strategies, whereas Spectrum Customer Service Representatives handle a broader range of customer inquiries and support. Understanding these differences helps in choosing the right career path or job focus within the industry.

What are some common challenges faced by Spectrum Retention Specialists, and how can they be addressed on the job?

Spectrum Retention Specialists often encounter challenges such as managing difficult customer conversations, handling high call volumes, and meeting retention targets. Successfully addressing these issues requires patience, strong communication skills, and in-depth knowledge of Spectrum's products and services. Building rapport with customers, actively listening to their concerns, and offering tailored solutions can improve retention rates. Ongoing training and support from team leaders also help specialists stay updated on best practices and policies, making it easier to overcome daily challenges.

What is a Spectrum Retention Specialist?

A Spectrum Retention Specialist is a customer service professional who works for Spectrum, a telecommunications company, with the primary responsibility of retaining existing customers. They handle calls from customers who are considering canceling their service, offering solutions such as discounts, upgrades, or troubleshooting to address concerns and persuade customers to stay. Retention specialists need strong communication and problem-solving skills, as well as a deep understanding of Spectrum's products and services. Their main goal is to reduce customer churn and maintain a positive customer relationship.

What are the key skills and qualifications needed to thrive as a Spectrum Retention Specialist, and why are they important?

To thrive as a Spectrum Retention Specialist, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and retention tools like billing platforms is typically required. Outstanding communication, active listening, and persuasive negotiation skills help you connect with customers and address their concerns. These competencies are crucial for successfully retaining customers, reducing churn, and supporting business growth.

Is there a retention department at Spectrum?

Spectrum has a retention department responsible for customer retention and account management. For job roles like Spectrum Retention, employees typically handle customer issues, offer solutions, and work to reduce customer churn using communication and problem-solving skills.
What are popular job titles related to Spectrum Retention jobs in Wisconsin? For Spectrum Retention jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Spectrum Retention jobs in Wisconsin look for? The top searched job categories for Spectrum Retention jobs in Wisconsin are:
What cities in Wisconsin are hiring for Spectrum Retention jobs? Cities in Wisconsin with the most Spectrum Retention job openings:

Non-Traditional and Military-Connected Student Retention Specialist

Wisconsin

Platteville, WI • On-site

$46K/yr

Full-time

Re-posted 9 days ago


Job description

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.Position Title:Non-Traditional and Military-Connected Student Retention SpecialistJob Category:Academic StaffEmployment Type:RegularJob Profile:Retention SpecialistPosition Summary:

The University of Wisconsin-Platteville is seeking a student-focused professional to serve as a resource for students, faculty, and staff while supporting student success initiatives within the Wright Center. Under the supervision of the Wright Center Coordinator, the Non-Traditional and Military-Connected Student Retention Specialist oversees retention and transfer efforts for students who may be at risk of failing, withdrawing, or transferring to another institution or program. The position provides guidance, outreach, and support services designed to promote student persistence and academic success. The Wright Center is committed to supporting military-connected students, veterans, and adult learners, and seeks candidates who can effectively engage and support these student populations. In addition, this role serves as an additional School Certifying Official for military-connected education benefits.

This is a full-time, benefit-eligible position with an annual salary of $46,000.

Key Job Responsibilities:
  • Partner with academic advisors, faculty, staff, students, and administrative personnel to identify risk indicators and support data-informed retention and transfer strategies.
  • Monitor and support student academic progress through outreach, individualized success planning, and student-focused programming.
  • Communicate regularly with students, provide guidance and referrals to appropriate campus resources, and monitor student progress toward academic success.
  • Advocate for and contribute to campus-wide retention initiatives and recommend strategies to improve student persistence and engagement.
  • Maintain accurate student records, including contact logs, case notes, and related documentation.
  • Ensure compliance with established operational procedures, university policies, program requirements, and applicable federal regulations.
  • May assist students with FAFSA completion and provide general financial aid and scholarship information.
  • Serve as a back-up School Certifying Official for military-connected education benefits.
  • Perform other duties as assigned.

Required Qualifications:

  • Bachelor's Degree from an accredited institution.

  • Familiarity with internal and external customer service principles.

  • Strong written and oral communication skills.

  • Ability to develop and maintain effective and positive working relationships.

  • Demonstrated organizational skills and ability to meet deadlines.

  • Ability to think creatively and strategically.

Why It's Great to be a Pioneer:

The University of Wisconsin-Platteville, founded in 1866, offers associate, baccalaureate, and master's degree programs in a broad spectrum of disciplines including: science, technology, engineering, and mathematics; criminal justice; education; business; agriculture; and liberal arts. The Platteville campus is located in Southwest Wisconsin's largest community, which has a rich history rooted in mining -particularly lead mining -dating back to the early 19th century. The region offers excellent school systems, high-quality medical and hospital facilities, outstanding recreational opportunities, and vibrant businesses and industries. UW-Platteville serves as a cultural and educational center for the Tri-State region of Illinois, Iowa, and Wisconsin.

Application Deadline:

To ensure full consideration, applications must be received by June 25, 2026. Applications will be accepted until the position has been filled.

The following documents are required for applicant consideration:

  • Letter of application addressing all required qualifications.

  • A current resume.

Legal Notices and Important Information:

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University ensures physical accessibility to work environments for persons with disabilities and will provided reasonable accommodations to ensure equal access to employment. Upon request, the University will provide reasonable accommodations for religious observances and practices.

The University is committed to a program of affirmative action for women, racial minorities, persons with disabilities, disabled veterans and veterans of the Vietnam era. While the Chancellor assumes overall responsibility for the success of the program, university administrators and supervisors are responsible and accountable for implementation. Authority for monitoring the program is delegated to Human Resources.

Each individual associated with the University is called upon to pledge a new and revitalized commitment to build and maintain a campus environment free of harassment and discrimination, an environment that fosters mutual respect, recognizes the dignity and worth of all people, and promotes to the fullest, equal employment opportunity through affirmative action.

In compliance with the Clery Act of 1998, the University of Wisconsin-PlattevilleAnnual Security & Annual Fire Safety Reportis available for review. Call the UW-Platteville Campus Police Office at608.342.1584for a paper copy of the annual report.

The Universities of Wisconsin will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released.See Wis. Stat. . 19.36(7).

UW is an Equal Opportunity Employer:


Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.

Required Postings:Labor Law Poster - English
Labor Law Poster - Spanish
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