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Spectrum Retention Jobs in Wisconsin (NOW HIRING)

Tender Touch Therapy LLC

Coach

Oak Creek, WI · On-site

$13/hr

Demonstrate awareness of the importance of membership sales and member retention; work to promote We Rock the Spectrum in all areas. * Make equipment and supply recommendations and report low ...

MyPath

Regional Director

Brookfield, WI · On-site

Manage the process of interviewing, onboarding, and training new employees to promote retention and ... Our companies provide a spectrum of services and support which promote the ability of those we ...

Mypath

Regional Director

Brookfield, WI

Manage the process of interviewing, onboarding, and training new employees to promote retention and ... Our companies provide a spectrum of services and support which promote the ability of those we ...

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All JobsSpectrum Retention JobsSpectrum Retention Jobs in Wisconsin

Spectrum Retention information

See Wisconsin salary details

$22.2K

$61.9K

$86.3K

How much do spectrum retention jobs pay per year?

As of Jun 28, 2026, the average yearly pay for spectrum retention in Wisconsin is $61,941.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $75,200.00 per year, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

In retention roles such as customer success or account management, it is possible to earn $10,000 or more per month with significant experience, strong communication skills, and performance-based bonuses. High-level sales positions, especially in tech or enterprise sectors, can also reach this income level without a degree, relying instead on proven sales ability and industry knowledge.

Is Spectrum retention a good job?

Spectrum retention roles typically involve customer service and sales, requiring strong communication skills and product knowledge. The job may include performance-based incentives and a fast-paced environment, with schedules often including evenings and weekends. Overall, it can be a stable position for those interested in telecommunications and customer support.

What is the difference between Spectrum Retention vs Spectrum Customer Service Representative?

AspectSpectrum RetentionSpectrum Customer Service Representative
Primary RoleFocuses on retaining existing customers, handling cancellations, and offering retention incentives.Handles general customer inquiries, account management, and technical support.
Required SkillsStrong communication, negotiation, and problem-solving skills.Customer service, technical knowledge, and communication skills.
Work EnvironmentCall centers or remote settings, primarily outbound and inbound calls.Call centers, retail locations, or remote, mainly inbound calls.
CertificationsTypically no specific certifications required, but customer service experience preferred.Customer service experience and technical knowledge often preferred.

While both roles involve customer interaction within the Spectrum industry, Spectrum Retention specialists focus on preventing customer churn through targeted retention strategies, whereas Spectrum Customer Service Representatives handle a broader range of customer inquiries and support. Understanding these differences helps in choosing the right career path or job focus within the industry.

What are some common challenges faced by Spectrum Retention Specialists, and how can they be addressed on the job?

Spectrum Retention Specialists often encounter challenges such as managing difficult customer conversations, handling high call volumes, and meeting retention targets. Successfully addressing these issues requires patience, strong communication skills, and in-depth knowledge of Spectrum's products and services. Building rapport with customers, actively listening to their concerns, and offering tailored solutions can improve retention rates. Ongoing training and support from team leaders also help specialists stay updated on best practices and policies, making it easier to overcome daily challenges.

What does a retention specialist do at Spectrum?

A retention specialist at Spectrum focuses on maintaining customer relationships by addressing concerns, resolving issues, and offering solutions to prevent customer churn. They often use communication skills, customer service tools, and company policies to retain clients and improve satisfaction. The role may require knowledge of billing, service plans, and troubleshooting procedures.

What is a Spectrum Retention Specialist?

A Spectrum Retention Specialist is a customer service professional who works for Spectrum, a telecommunications company, with the primary responsibility of retaining existing customers. They handle calls from customers who are considering canceling their service, offering solutions such as discounts, upgrades, or troubleshooting to address concerns and persuade customers to stay. Retention specialists need strong communication and problem-solving skills, as well as a deep understanding of Spectrum's products and services. Their main goal is to reduce customer churn and maintain a positive customer relationship.

What are the key skills and qualifications needed to thrive as a Spectrum Retention Specialist, and why are they important?

To thrive as a Spectrum Retention Specialist, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and retention tools like billing platforms is typically required. Outstanding communication, active listening, and persuasive negotiation skills help you connect with customers and address their concerns. These competencies are crucial for successfully retaining customers, reducing churn, and supporting business growth.

Does Spectrum do retention offers?

Spectrum retention specialists are often authorized to provide retention offers, such as discounts or promotional packages, to customers seeking to cancel or reduce their services. These offers are typically used to retain customers and may vary based on account history and current promotions. Customer service representatives may require verification and follow specific procedures to process these offers.
What are popular job titles related to Spectrum Retention jobs in Wisconsin? For Spectrum Retention jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Spectrum Retention jobs in Wisconsin look for? The top searched job categories for Spectrum Retention jobs in Wisconsin are:
What cities in Wisconsin are hiring for Spectrum Retention jobs? Cities in Wisconsin with the most Spectrum Retention job openings:
Spectrum Retention jobs near you
Mid Market Account Manager, Spectrum Business

Mid Market Account Manager, Spectrum Business

Spectrum Business

Milwaukee, WI

Full-time

Posted 4 days ago

Spectrum rating

8.0

Company rating: 8.0 out of 10

Based on 604 frontline employees who took The Breakroom Quiz

18th of 79 rated telecommunications companies

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Ready to advance client relationships while driving business growth? As a Mid Market Account Manager at Spectrum, you will focus on upselling, renewing and retaining voice, data and video services for existing customers in the Mid-market and Enterprise segments. Your consultative approach and dedication to client partnerships will help boost revenue and reinforce Spectrum’s reputation for trusted solutions. 


How You Will Make an Impact 

  • Upsell voice, data, cloud and video services to existing customers and secure contract renewals within assigned segments 
  • Win back former customers by presenting compelling solutions and incentives 
  • Achieve monthly revenue quotas through strategic account management and targeted sales activities 
  • Initiate contact with prospective clients through telephone outreach, cold call visits, networking and participation in industry events 
  • Develop customer-centric proposals that articulate Spectrum’s value proposition 
  • Collaborate with Account Executive and Account Consultant teams for seamless handoff and ongoing client management 
  • Maintain comprehensive sales databases to track activity and customer information 
  • Work closely with Sales Support and Marketing teams to drive successful account outcomes 
  • Participate in sales meetings and training sessions to deepen your knowledge and expertise 

Working Conditions 

  • Office-based role with occasional travel to customer locations 

What You Will Bring to Spectrum 

Required Qualifications 

Education 

  • High school diploma or general education degree required (GED) 

Experience 

  • Working knowledge of computers, computer networking, Internet solutions and fiber-connected networks 

 
Preferred Qualifications 

Education 

  • Bachelor’s degree in a business-related field  

Experience 

  • Account management or sales experience in the telecommunications B2B industry 

Skills 

  • Practical experience using CRM systems such as SalesForce 
  • Proficiency with Microsoft Excel, Word, PowerPoint and Outlook 

#LI-WJ1
SCM240 2026-76534 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Qualifications:

What You Will Bring to Spectrum 

Required Qualifications 

Education 

  • High school diploma or general education degree required (GED) 

Experience 

  • Working knowledge of computers, computer networking, Internet solutions and fiber-connected networks 

 
Preferred Qualifications 

Education 

  • Bachelor’s degree in a business-related field  

Experience 

  • Account management or sales experience in the telecommunications B2B industry 

Skills 

  • Practical experience using CRM systems such as SalesForce 
  • Proficiency with Microsoft Excel, Word, PowerPoint and Outlook 
Employment Type: Full Time

What Spectrum employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Spectrum

Sourced by ZipRecruiter

Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed to growing with them because making sure everyone reaches their full potential is a key part of our mission.

Industry

Technology, communication and media and telecommunications

Company size

10,000+ Employees

Headquarters location

Stamford, CT, US

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