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Spectrum Retention Jobs in Wisconsin (NOW HIRING)

MyPath

Employee Support Specialist

Brookfield, WI · On-site

... build retention. Responsibilities Include: * Maintain program visibility and provide immediate ... Our companies provide a spectrum of services and support which promote the ability of those we ...

Mypath

Employee Support Specialist

Brookfield, WI

... build retention. Responsibilities Include: * Maintain program visibility and provide immediate ... Our companies provide a spectrum of services and support which promote the ability of those we ...

Mypath

Regional Director

Brookfield, WI · On-site

Manage the process of interviewing, onboarding, and training new employees to promote retention and ... Our companies provide a spectrum of services and support which promote the ability of those we ...

Robert Half

HR Generalist

Madison, WI · On-site

$60K - $80K/yr

Manage and oversee the full spectrum of human resources functions, including recruitment ... Provide guidance on compensation strategies and benefits packages to attract and retain top talent.

Carthage College

Student Success Advisor

Kenosha, WI · On-site

Carthage College seeks a Student Success Advisor to provide specialized retention outreach and ... We welcome applications from a broad spectrum of people, including members of ethnic minorities ...

Carthage College

Student Success Advisor

Kenosha, WI · On-site

Carthage College seeks a Student Success Advisor to provide specialized retention outreach and ... We welcome applications from a broad spectrum of people, including members of ethnic minorities ...

Carthage College

Student Success Advisor

Kenosha, WI · On-site

Carthage College seeks a Student Success Advisor to provide specialized retention outreach and ... We welcome applications from a broad spectrum of people, including members of ethnic minorities ...

SILVER STAR BRANDS INC

HR Business Partner

Oshkosh, WI · On-site

$55K - $67K/yr

ABOUT THE ROLE Are you an HR professional who loves the full spectrum of human resources work ... Conduct stay and exit interviews to help us continuously improve retention * Partner with managers ...

SILVER STAR BRANDS INC

HR Business Partner

Oshkosh, WI · On-site

$55K - $67K/yr

ABOUT THE ROLE Are you an HR professional who loves the full spectrum of human resources work ... Conduct stay and exit interviews to help us continuously improve retention * Partner with managers ...

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All JobsSpectrum Retention JobsSpectrum Retention Jobs in Wisconsin

Spectrum Retention information

See Wisconsin salary details

$22.2K

$61.9K

$86.3K

How much do spectrum retention jobs pay per year?

As of Aug 15, 2026, the average yearly pay for spectrum retention in Wisconsin is $61,941.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $75,200.00 per year, depending on experience, location, and employer.

Is Spectrum retention a good job?

Spectrum retention roles involve customer service and sales, often requiring strong communication skills and the ability to handle customer concerns. The job may include performance targets and a commission-based component, with typical schedules involving shifts that can include evenings and weekends.

What does a Spectrum retention specialist do?

A Spectrum retention specialist is responsible for engaging with customers to retain their subscription services, addressing concerns, and offering solutions to prevent cancellations. They often use customer service skills, CRM tools, and product knowledge to improve customer satisfaction and loyalty. The role may require strong communication skills and the ability to handle challenging situations efficiently.

What is the difference between Spectrum Retention vs Spectrum Customer Service Representative?

AspectSpectrum RetentionSpectrum Customer Service Representative
Primary RoleFocuses on retaining existing customers, handling cancellations, and offering retention incentives.Handles general customer inquiries, account management, and technical support.
Required SkillsStrong communication, negotiation, and problem-solving skills.Customer service, technical knowledge, and communication skills.
Work EnvironmentCall centers or remote settings, primarily outbound and inbound calls.Call centers, retail locations, or remote, mainly inbound calls.
CertificationsTypically no specific certifications required, but customer service experience preferred.Customer service experience and technical knowledge often preferred.

While both roles involve customer interaction within the Spectrum industry, Spectrum Retention specialists focus on preventing customer churn through targeted retention strategies, whereas Spectrum Customer Service Representatives handle a broader range of customer inquiries and support. Understanding these differences helps in choosing the right career path or job focus within the industry.

Does Spectrum retention still have a retention department?

Spectrum retention is a department within the company responsible for customer retention and account management. The retention department typically handles customer issues, offers discounts, and works to reduce churn. Its existence and structure can vary based on company policies and organizational changes.

What are some common challenges faced by Spectrum Retention Specialists, and how can they be addressed on the job?

Spectrum Retention Specialists often encounter challenges such as managing difficult customer conversations, handling high call volumes, and meeting retention targets. Successfully addressing these issues requires patience, strong communication skills, and in-depth knowledge of Spectrum's products and services. Building rapport with customers, actively listening to their concerns, and offering tailored solutions can improve retention rates. Ongoing training and support from team leaders also help specialists stay updated on best practices and policies, making it easier to overcome daily challenges.

What is a Spectrum Retention Specialist?

A Spectrum Retention Specialist is a customer service professional who works for Spectrum, a telecommunications company, with the primary responsibility of retaining existing customers. They handle calls from customers who are considering canceling their service, offering solutions such as discounts, upgrades, or troubleshooting to address concerns and persuade customers to stay. Retention specialists need strong communication and problem-solving skills, as well as a deep understanding of Spectrum's products and services. Their main goal is to reduce customer churn and maintain a positive customer relationship.

What are the key skills and qualifications needed to thrive as a Spectrum Retention Specialist?

To thrive as a Spectrum Retention Specialist, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and retention tools like billing platforms is typically required. Outstanding communication, active listening, and persuasive negotiation skills help you connect with customers and address their concerns. These competencies are crucial for successfully retaining customers, reducing churn, and supporting business growth.

What are popular job titles related to Spectrum Retention jobs in Wisconsin?

For Spectrum Retention jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Spectrum Retention jobs in Wisconsin look for?

The top searched job categories for Spectrum Retention jobs in Wisconsin are:

What cities in Wisconsin are hiring for Spectrum Retention jobs?

Cities in Wisconsin with the most Spectrum Retention job openings:

Spectrum Retention jobs near you
Infographic showing various Spectrum Retention job openings in Wisconsin as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $61,941 per year, or $29.8 per hour.

Employee Support Specialist

MyPath

Brookfield, WI • On-site

Full-time

PTO

Re-posted yesterday

Job description

Majority Women Employee-Owned. Empowered by Everyone to Transform Lives.
Overview
We are looking for an Employee Support Specialist (ESS) to join our team. The ESS supports and engages direct care employees through two core functions: Employee Onboarding and continued Employee Support and training. Through these responsibilities you will enhance the employee experience, drive employee satisfaction, increase performance, and build retention.
Responsibilities Include:
  • Maintain program visibility and provide immediate training based on observations in coordination with program supervisor
  • Provide company updates, clarification of policy and procedures, and continued training to direct care staff
  • Facilitate New Employee Orientation training and education
  • Utilize training guidelines to ensure a standardized training experience
  • Engage with new and existing employees within programs to build rapport, promote job satisfaction, and promote morale
  • Generates reports recapping program visits and employee performance

Benefits:
  • Full Benefits Package
  • 4 weeks of paid time off every year
  • $2000 Referral Bonus
  • Tuition reimbursement and Student Loan Pay-down programs
  • Employee Assistance Programs
  • And More!

Qualifications:
  • High School Diploma or equivalent
  • Valid Wisconsin driver's license for 3 years with an acceptable driving record
  • Maintain insurance on personal vehicle
  • 5 years caregiving experience, 1-2 years of supervisory experience preferred
  • Excellent communication skills
  • Ability to lead employee orientation and training sessions
  • Ability teach required skills and knowledge to direct care staff
  • Must be able to travel to different work locations, training sessions, and meetings

Homes for Independent Living celebrates diversity and we are committed to creating an inclusive environment for all employees and clients.
Additional Information
MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support which promote the ability of those we serve to live as independently as possible in the community.
MyPath is composed of a beautifully diverse spectrum of employees with different characteristics, abilities, and life experiences. We believe that equitable, diverse, and inclusive practices in our workspaces are integral to the existence of MyPath. We value our diverse spectrum of Owners, the individuals we serve and the communities we encounter.
Our success as an organization is directly proportional to our ability to create belonging and genuinely engage our Owners and potential Owners. We ask for demographic information so that we can be intentional in supporting our Owners best. Although not required, we would appreciate you sharing to help our commitment of cultivating a diverse, equitable, inclusive, and belonging MyPath.
Our Culture
At MyPath, we support an ownership culture throughout the organization. Our culture is based on our five beliefs and behaviors:
  • Passion
  • Accountability
  • Teamwork
  • Openness
  • Continuous Learning and Innovation

As an employee owner, you can expect transparency, respect and appreciation. You'll impact the place you work and map a career within MyPath. With your passion and our breadth of services, your options are nearly limitless!
MyPath is proudly Majority Women Employee-Owned, with women leading at every level from the frontline to the boardroom. Our strength comes from all of us. Every Owner, regardless of gender, plays a vital role in shaping our culture, driving our mission, and building a workplace where opportunity and ownership are shared by all.
MyPath is an Equal Opportunity Employer (EOE) committed to fostering a diverse, equitable, and inclusive workplace. We embrace the unique characteristics, abilities, and life experiences of our employees and believe that equitable and inclusive practices are essential to our success. We value the diversity of our Owners, the individuals we serve, and the communities we engage with.

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