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Spectrum Retention Jobs in Wisconsin (NOW HIRING)

Wisconsin

Admissions Operations Specialist

Eau Claire, WI

$18.50 - $25.50/hr

Monitor and facilitate compliance of record retention within the imaging software system. * Review ... spectrum. Cognition (ability to think and learn) Is technically literate and able to fully utilize ...

Etac AB

Senior HR Business Partner

Stevens Point, WI · On-site

$90 - $120/hr

... retention, and workforce capability.Essential FunctionsJob Responsibilities Employee Relations & Leadership Support * Lead full spectrum of employee relations matters, investigations, and conflict ...

Aptiv

CSL Service Associate - PT

La Crosse, WI · On-site

$16.35/hr

Our mission is to provide a spectrum of innovative support for individuals with disabilities so ... Studies show that those who live at home and retain their independence are happier, healthier, and ...

Aptiv

CSL Service Associate - PT

La Crosse, WI · On-site

$16.35/hr

Our mission is to provide a spectrum of innovative support for individuals with disabilities so ... Studies show that those who live at home and retain their independence are happier, healthier, and ...

Aptiv

CSL Service Associate - PT

Janesville, WI · On-site

$16.35/hr

Our mission is to provide a spectrum of innovative support for individuals with disabilities so ... Studies show that those who live at home and retain their independence are happier, healthier, and ...

Aptiv

CSL Service Associate - PT

Janesville, WI · On-site

$16.60/hr

Our mission is to provide a spectrum of innovative support for individuals with disabilities so ... Studies show that those who live at home and retain their independence are happier, healthier, and ...

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All JobsSpectrum Retention JobsSpectrum Retention Jobs in Wisconsin

Spectrum Retention information

See Wisconsin salary details

$22.2K

$61.9K

$86.3K

How much do spectrum retention jobs pay per year?

As of Aug 15, 2026, the average yearly pay for spectrum retention in Wisconsin is $61,941.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $75,200.00 per year, depending on experience, location, and employer.

Is Spectrum retention a good job?

Spectrum retention roles involve customer service and sales, often requiring strong communication skills and the ability to handle customer concerns. The job may include performance targets and a commission-based component, with typical schedules involving shifts that can include evenings and weekends.

What does a Spectrum retention specialist do?

A Spectrum retention specialist is responsible for engaging with customers to retain their subscription services, addressing concerns, and offering solutions to prevent cancellations. They often use customer service skills, CRM tools, and product knowledge to improve customer satisfaction and loyalty. The role may require strong communication skills and the ability to handle challenging situations efficiently.

What is the difference between Spectrum Retention vs Spectrum Customer Service Representative?

AspectSpectrum RetentionSpectrum Customer Service Representative
Primary RoleFocuses on retaining existing customers, handling cancellations, and offering retention incentives.Handles general customer inquiries, account management, and technical support.
Required SkillsStrong communication, negotiation, and problem-solving skills.Customer service, technical knowledge, and communication skills.
Work EnvironmentCall centers or remote settings, primarily outbound and inbound calls.Call centers, retail locations, or remote, mainly inbound calls.
CertificationsTypically no specific certifications required, but customer service experience preferred.Customer service experience and technical knowledge often preferred.

While both roles involve customer interaction within the Spectrum industry, Spectrum Retention specialists focus on preventing customer churn through targeted retention strategies, whereas Spectrum Customer Service Representatives handle a broader range of customer inquiries and support. Understanding these differences helps in choosing the right career path or job focus within the industry.

Does Spectrum retention still have a retention department?

Spectrum retention is a department within the company responsible for customer retention and account management. The retention department typically handles customer issues, offers discounts, and works to reduce churn. Its existence and structure can vary based on company policies and organizational changes.

What are some common challenges faced by Spectrum Retention Specialists, and how can they be addressed on the job?

Spectrum Retention Specialists often encounter challenges such as managing difficult customer conversations, handling high call volumes, and meeting retention targets. Successfully addressing these issues requires patience, strong communication skills, and in-depth knowledge of Spectrum's products and services. Building rapport with customers, actively listening to their concerns, and offering tailored solutions can improve retention rates. Ongoing training and support from team leaders also help specialists stay updated on best practices and policies, making it easier to overcome daily challenges.

What is a Spectrum Retention Specialist?

A Spectrum Retention Specialist is a customer service professional who works for Spectrum, a telecommunications company, with the primary responsibility of retaining existing customers. They handle calls from customers who are considering canceling their service, offering solutions such as discounts, upgrades, or troubleshooting to address concerns and persuade customers to stay. Retention specialists need strong communication and problem-solving skills, as well as a deep understanding of Spectrum's products and services. Their main goal is to reduce customer churn and maintain a positive customer relationship.

What are the key skills and qualifications needed to thrive as a Spectrum Retention Specialist?

To thrive as a Spectrum Retention Specialist, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and retention tools like billing platforms is typically required. Outstanding communication, active listening, and persuasive negotiation skills help you connect with customers and address their concerns. These competencies are crucial for successfully retaining customers, reducing churn, and supporting business growth.

What are popular job titles related to Spectrum Retention jobs in Wisconsin?

For Spectrum Retention jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Spectrum Retention jobs in Wisconsin look for?

The top searched job categories for Spectrum Retention jobs in Wisconsin are:

What cities in Wisconsin are hiring for Spectrum Retention jobs?

Cities in Wisconsin with the most Spectrum Retention job openings:

Spectrum Retention jobs near you
Infographic showing various Spectrum Retention job openings in Wisconsin as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $61,941 per year, or $29.8 per hour.

CWI w/NDT certifications (MT/PT/UT and/or RT)

Acuren Inspection, Inc.

Brookfield, WI • On-site

$26.75 - $36.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Acuren rating

8.2

Company rating: 8.2 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

38th of 120 rated laboratories

Job description

Acuren is seeking a CWI w/NDT certifications (MT/PT/UT and/or RT) to support operations in Brookfield, WI. THIS WILL BE A CALLOUT/TRAVEL POSITION.


  • At the direction of client, perform visual and non-destructive examination of static and dynamic pressure retaining equipment in accordance with CWI standards and the American Society of Mechanical Engineers (ASME)
  • Submit to client technically accurate reports documenting equipment condition
  • Provide client with technical recommendations for the repair, re-rate, replacement, and/or alteration of plant equipment, as required for safe operation within stated operating parameters for durations specified by client
  • Provide technical input to client as required for welding and metallurgical issues
  • Provide technical guidance, on an application of non-destructive examination techniques and procedures
  • Fully comply with all Acuren and client safe work practices and actively participate in all site safety initiatives
  • Willingness to travel if needed

  • Certification of Certified Welding Inspector
  • 5 – 10 years’ experience or 2+ years on site experience
  • Additional API a plus
  • In-depth working knowledge of CWI and ASME standards
  • Experience working in direct support of petrochemical facility engineers
  • NDT Certifications (MT/PT/UT and/or RT)

  • Competitive salary
  • Medical, dental, vision, and supplemental insurance
  • 401K Plan
  • Paid Holidays
  • Paid Time Off

Acuren is a trusted, single source provider of technology-enabled asset protection solutions used to evaluate the structural integrity of critical energy, industrial and public infrastructures. Committed to delivering a Higher Level of Reliability, Acuren provides an unrivaled spectrum of capabilities including inspection, traditional and advanced NDE/NDT, failure analysis, rope access, materials engineering, field engineering, reliability engineering, drones, robotics, V-Deck and condition-based monitoring services.

Our work is critical to the integrity and safety of industrial firms, including petroleum refinery, pipeline, power generation, pulp & paper, mining, pharmaceutical, aerospace and automotive industries. Acuren employs over 4,000 dedicated professionals supporting the mechanical integrity and inspection programs of the world’s largest industrial segments.

Acuren is a market leader. Our formula for success is straightforward: be capable locally, with certified and well-equipped personnel supported by trained, experienced leaders. Continuing to build on a strong heritage of safety, quality and professionalism, Acuren strives to maintain incident free work environments, pursues advanced technical developments, and supports reliability programs that are valued by clients and employees. #LI-BE1

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