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Software Onboarding Jobs (NOW HIRING)

Jobgether

Experience supporting SaaS products, software onboarding, customer migrations, or technology adoption projects is highly preferred. * Strong understanding of customer success principles, including ...

Oryx Software Inc

Onboarding Manager

Mclean, VA

$65K - $75K/yr

The Onboarding Manager ensures new dental practices achieve rapid, confident adoption of Oryx ... Proficiency with CRM software and customer success platforms (e.g., Salesforce, HubSpot). * Thrives ...

Inorsa

Customer Success Engineer - Wireless

Austin, TX · On-site

Preferred : • Background in computer science or experience with cloud-based technologies and APIs. • Experience in software onboarding or customer account management. Company : Inorsa helps ...

Inorsa

Customer Success Engineer - Wireless

Austin, TX · On-site

Preferred : • Background in computer science or experience with cloud-based technologies and APIs. • Experience in software onboarding or customer account management. Company : Inorsa helps ...

Lightyear

Onboarding Operations Specialist

Manhattan, NY · Remote

$85K - $110K/yr

Lightyear builds software that is revolutionizing the telecom management experience for hundreds of ... As the Onboarding Operations Specialist, you will play a critical role in delivering an exceptional ...

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All JobsSoftware Onboarding Jobs

Software Onboarding information

See salary details

$48K

$111.8K

$166K

How much do software onboarding jobs pay per year?

As of Aug 7, 2026, the average yearly pay for software onboarding in the United States is $111,845.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,000.00 and $130,000.00 per year, depending on experience, location, and employer.

What is the difference between Software Onboarding vs Software Implementation?

AspectSoftware OnboardingSoftware Implementation
FocusIntroducing users to software features and ensuring smooth adoptionDeploying and configuring software within an organization for operational use
Credentials/CertificationsOften requires training or user support skillsRequires technical skills, project management, and technical certifications
Work EnvironmentCustomer support, training sessions, user engagementIT teams, project management, technical deployment
Industry UsageCustomer success, user experience, SaaS companiesIT departments, software vendors, enterprise solutions

While Software Onboarding focuses on helping users understand and adopt software features, Software Implementation involves deploying and configuring the software within an organization for operational use. Both roles are essential in the software lifecycle but differ in scope and technical requirements.

What is software onboarding?

Software onboarding is the process of guiding new users or clients through the setup, configuration, and effective use of a software application. This process typically includes initial training, personalized support, and resources that help users become comfortable and productive with the software. Effective onboarding reduces confusion, increases user adoption, and ensures that customers get the maximum value from the product. The onboarding process can vary in length and complexity depending on the software and the needs of the user or organization.

What are the key skills and qualifications needed to thrive as a software onboarding specialist, and why are they important?

To thrive as a Software Onboarding Specialist, you need strong technical aptitude, problem-solving abilities, and a background in software or IT, often backed by relevant degrees or experience. Familiarity with CRM systems, helpdesk platforms, and sometimes certifications like CompTIA IT Fundamentals or relevant SaaS tools are typical requirements. Excellent communication, patience, and customer-focused soft skills help build trust and ensure a smooth transition for clients. These skills are vital for effectively guiding users, addressing concerns, and driving successful software adoption.

What are some common challenges faced during the software onboarding process, and how can I effectively address them in this role?

One common challenge in software onboarding is ensuring that new users quickly grasp both basic and advanced features without feeling overwhelmed. As a Software Onboarding Specialist, you'll need to tailor your training approach to diverse learning styles, communicate complex concepts clearly, and anticipate frequently asked questions. Collaborating closely with product, support, and sales teams helps you stay updated on new features and user concerns. Proactively gathering feedback and iterating your onboarding materials are key strategies to ensure users feel confident and supported throughout their adoption journey.
More about Software Onboarding jobs
What cities are hiring for Software Onboarding jobs? Cities with the most Software Onboarding job openings:
What states have the most Software Onboarding jobs? States with the most job openings for Software Onboarding jobs include:
What job categories do people searching Software Onboarding jobs look for? The top searched job categories for Software Onboarding jobs are:
Software Onboarding jobs near you
Infographic showing various Software Onboarding job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $111,845 per year, or $53.8 per hour.

Customer Success Specialist

Jobgether

Remote

Contractor

Posted 11 days ago

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Specialist based in the Netherlands.

This role offers the opportunity to support customers through critical technology transitions within a fast-growing global software environment. As a Customer Success Specialist, you will guide users through migration, onboarding, and training processes while helping them unlock the full value of a modern SaaS platform. Working closely with customers and internal teams, you will build trusted relationships, solve challenges, and ensure a smooth adoption journey. This position is ideal for a customer-focused professional who enjoys communication, problem-solving, and helping businesses succeed with digital solutions. You will play a key role in improving customer satisfaction, strengthening retention, and contributing to continuous improvements in customer experience within an international remote-first team.

Accountabilities
  • Guide customers through the full migration journey from legacy systems to a modern web-based platform, ensuring a smooth, confident, and well-supported transition.
  • Lead onboarding sessions and customer training activities tailored to different user needs, helping customers quickly understand and adopt platform capabilities.
  • Communicate product value clearly by showing customers how new features and workflows can improve their daily operations and business outcomes.
  • Monitor customer progress throughout migration and proactively address questions, challenges, and adoption barriers before they escalate.
  • Deliver engaging product training sessions, including group workshops and one-to-one support, while creating accessible documentation, guides, and learning resources.
  • Track customer adoption indicators and provide additional support to users who need help maximizing platform value.
  • Build strong relationships with customer stakeholders and act as the primary point of contact during migration and hypercare periods.
  • Collaborate with internal teams such as Support, Product, Engineering, and Professional Services to communicate customer needs and ensure effective issue resolution.
  • Represent customer feedback internally and contribute insights that improve processes, product experiences, and training materials.
  • Maintain accurate customer records, progress updates, and interaction details using CRM and collaboration tools.
  • Support continuous improvement initiatives, knowledge sharing, and operational projects within the customer experience team.
Requirements
  • Minimum 2 years of experience in a customer-facing role such as Customer Success, Account Management, Implementation, Training, or Professional Services.
  • Experience supporting SaaS products, software onboarding, customer migrations, or technology adoption projects is highly preferred.
  • Strong understanding of customer success principles, including adoption, value realization, relationship management, and retention.
  • Experience delivering product training, creating user documentation, or supporting business customers through digital transformation is an advantage.
  • Familiarity with healthcare, health technology, clinical workflows, or operational software environments is a strong plus.
  • Ability to quickly learn complex software products and explain technical concepts clearly to non-technical users.
  • Excellent verbal and written communication skills with the ability to adapt messaging to different audiences.
  • Strong presentation and facilitation skills, particularly for remote training and onboarding sessions.
  • Highly organized, detail-oriented, and capable of managing multiple customer engagements simultaneously.
  • Comfortable using CRM systems, collaboration platforms, and digital communication tools.
  • Customer-focused mindset with empathy, patience, and a genuine motivation to help users succeed.
  • Strong problem-solving abilities, resilience, and a proactive approach to managing challenges.
  • Fluent Norwegian language skills are required, along with strong English communication abilities.
Benefits
  • 1-year full-time employment contract.
  • Fully remote working environment with flexibility and autonomy.
  • Opportunity to contribute to a meaningful healthcare technology mission.
  • Chance to work within a fast-growing, international software organization.
  • Competitive compensation and benefits package.
  • Learning and professional development opportunities.
  • Access to modern tools and technologies to support your work.
  • Collaboration with talented colleagues from around the world.
  • Regular company events and opportunities to connect with global teams.
  • Opportunity to make a direct impact on customer experience, product adoption, and long-term customer success.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
 Why Apply Through Jobgether? 
 
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
 
 
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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