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Software Onboarding Jobs in Raleigh, NC (NOW HIRING)

Cloud Software Group

Software Engineer

Raleigh, NC

As an engineer in the Onboarding and Billing area, the team will be looking to you to design and ... full stack software engineer developing scalable and resilient event-driven and API-based ...

World Wide Technology

Software Specialist

Durham, NC

As enterprises consolidate fragmented software buying into a small number of trusted reseller partners, they expect a single front door, faster vendor onboarding, proactive renewal management, and ...

World Wide Technology

Software Specialist

Raleigh, NC · On-site

As enterprises consolidate fragmented software buying into a small number of trusted reseller partners, they expect a single front door, faster vendor onboarding, proactive renewal management, and ...

World Wide Technology

Software Specialist

Durham, NC · On-site

As enterprises consolidate fragmented software buying into a small number of trusted reseller partners, they expect a single front door, faster vendor onboarding, proactive renewal management, and ...

TIBCO

Software Engineer

Raleigh, NC · On-site

As an engineer in the Onboarding and Billing area, the team will be looking to you to design and ... Experience with continuous integration and continuous delivery (CI/CD Cloud Software Group is ...

Amazon

Software Dev Engineer II - AMZ26216.2

Raleigh, NC · On-site

$143K - $194K/yr

Software Dev Engineer II - AMZ26216.2 Location: Raleigh, NC Multiple Positions Available: Design ... or onboarding process, please visit for more information. If the country/region you're applying in ...

Labcorp

Manager, Software Engineering

Durham, NC · On-site

... recruiting, onboarding, and performance and growth management ADDITIONAL JOB STANDARDS * Proven ... We own the custom-built software systems that carry a sample from accessioning through data ...

Labcorp

Manager, Software Engineering

Durham, NC · On-site

... recruiting, onboarding, and performance and growth management ADDITIONAL JOB STANDARDS * Proven ... We own the custom-built software systems that carry a sample from accessioning through data ...

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Showing results 1-20

All JobsSoftware Onboarding JobsSoftware Onboarding Jobs in Raleigh, NC

Software Onboarding information

See Raleigh, NC salary details

$46.7K

$108.7K

$161.4K

How much do software onboarding jobs pay per year?

As of Aug 8, 2026, the average yearly pay for software onboarding in Raleigh, NC is $108,723.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,500.00 and $126,400.00 per year, depending on experience, location, and employer.

What is the difference between Software Onboarding vs Software Implementation?

AspectSoftware OnboardingSoftware Implementation
FocusIntroducing users to software features and ensuring smooth adoptionDeploying and configuring software within an organization for operational use
Credentials/CertificationsOften requires training or user support skillsRequires technical skills, project management, and technical certifications
Work EnvironmentCustomer support, training sessions, user engagementIT teams, project management, technical deployment
Industry UsageCustomer success, user experience, SaaS companiesIT departments, software vendors, enterprise solutions

While Software Onboarding focuses on helping users understand and adopt software features, Software Implementation involves deploying and configuring the software within an organization for operational use. Both roles are essential in the software lifecycle but differ in scope and technical requirements.

What is software onboarding?

Software onboarding is the process of guiding new users or clients through the setup, configuration, and effective use of a software application. This process typically includes initial training, personalized support, and resources that help users become comfortable and productive with the software. Effective onboarding reduces confusion, increases user adoption, and ensures that customers get the maximum value from the product. The onboarding process can vary in length and complexity depending on the software and the needs of the user or organization.

What are the key skills and qualifications needed to thrive as a software onboarding specialist, and why are they important?

To thrive as a Software Onboarding Specialist, you need strong technical aptitude, problem-solving abilities, and a background in software or IT, often backed by relevant degrees or experience. Familiarity with CRM systems, helpdesk platforms, and sometimes certifications like CompTIA IT Fundamentals or relevant SaaS tools are typical requirements. Excellent communication, patience, and customer-focused soft skills help build trust and ensure a smooth transition for clients. These skills are vital for effectively guiding users, addressing concerns, and driving successful software adoption.

What are some common challenges faced during the software onboarding process, and how can I effectively address them in this role?

One common challenge in software onboarding is ensuring that new users quickly grasp both basic and advanced features without feeling overwhelmed. As a Software Onboarding Specialist, you'll need to tailor your training approach to diverse learning styles, communicate complex concepts clearly, and anticipate frequently asked questions. Collaborating closely with product, support, and sales teams helps you stay updated on new features and user concerns. Proactively gathering feedback and iterating your onboarding materials are key strategies to ensure users feel confident and supported throughout their adoption journey.
What are popular job titles related to Software Onboarding jobs in Raleigh, NC? For Software Onboarding jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Software Onboarding jobs in Raleigh, NC look for? The top searched job categories for Software Onboarding jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Software Onboarding jobs? Cities near Raleigh, NC with the most Software Onboarding job openings:
Software Onboarding jobs near you
Infographic showing various Software Onboarding job openings in Raleigh, NC as of July 2026, with employment types broken down into 79% Full Time, 14% Part Time, and 7% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $108,723 per year, or $52.3 per hour.

Training & Onboarding Specialist (Hybrid)

ACT Power Services

Raleigh, NC • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Job Location:

Morrisville, NC 27560 (Hybrid) 

ACT Power Services was created to provide industry leading services for our clients. As an independent service provider for solar and storage technologies, we avoid conflicts of interest and maintain a complete focus on our clients' needs. We have taken a no-frills approach to developing our organization to ensure our clients are only paying for services that add value. ACT then leverages a world-class team, state of the art technology, and best-in-class operating practices to ensure every facility is operated in a manner that maximizes production, preserves compliance, and ensures the safety of our personnel and communities. Our vision is to reshape the industry's benchmark for renewable operations and create the next generation of O&M provider.

The Onboarding and Training Specialist will be responsible for the development, coordination, and delivery of training programs for ACT Remote Control Center (ARCC) Operators and Engineers. This role will also support onboarding activities for new sites, ensuring seamless integration into ACT's operational standards and procedures. 

Responsibilities

  •  Support new site onboarding by coordinating with internal teams and external stakeholders to ensure readiness of systems, documentation, and personnel
  • Assist with SCADA validation and testing for sites in commissioning phases
  • Create and update training materials including manuals, standard operating procedures (SOPs), quick reference guides, and LMS content
  • Develop, maintain, and deliver comprehensive training programs for ARCC Operators and Engineers, covering operational procedures, SCADA systems, DAS platforms, electrical technical knowledge and relevant internal processes
  • Track and maintain training records for all ARCC Operators and Engineers, ensuring compliance with training requirements and certifications
  • Conduct periodic training audits and site readiness assessments to ensure adherence to ACT operational standards
  • Stay current with industry best practices, NERC/FERC requirements, and emerging technologies relevant to remote control center operations

Requirements

  • Excellent verbal and written communication skills, with the ability to present technical information clearly to both technical and non-technical audiences
  • Strong interpersonal and facilitation skills
  • Solid understanding of SCADA systems, DAS platforms, relay functional diagrams, and single-line diagrams (SLDs)
  • Strong analytical and problem-solving skills with attention to detail
  • Excellent organizational and project management skills, with the ability to manage multiple onboarding and training initiatives simultaneously
  • Proficient with Microsoft Office Suite and related software; experience with Learning Management Systems (LMS) is a plus
  • Self-starter capable of working independently and collaboratively across teams without continuous oversight

Education and Experience

  • Bachelor's degree in Engineering, Education, Instructional Design, Physics., Environmental Science, Technology, or a related field, or an additional 2+ years of industry-related experience in lieu of degree
  • Prior experience with ARCC or similar remote control center operations strongly preferred
  • Experience supporting site onboarding or commissioning activities is a plus

Physical Requirements: 

  • Prolonged periods sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times

Benefits

  • 401(k) with employer match
  • Health Insurance 
  • Dental Insurance
  • Vision Insurance 
  • Flexible Spending Account 
  • Health Savings Account
  • Short-term and Long-term disability 
  • Critical illness 
  • Paid Time Off
  • Parental Leave
  • Paid Holidays
  • Employee assistance program
  • Life insurance
  • Opportunities for advancement
  • Training and Development 
  • Legal and Identity Theft
  • Pet Insurance 

Act Power Services does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies.

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