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Software Onboarding Jobs in Raleigh, NC (NOW HIRING)

Sr. Network Engineer

Raleigh, NC · On-site

$101K - $138K/yr

The primary function of this resources is to assist customer with the implementation and user onboarding efforts for up to 17,000 users following software installation by Cloudflare. Resident ...

Tax Planning Program Manager

Raleigh, NC · Hybrid

$107K - $141K/yr

Onboarding: Lead the technical tax onboarding for new advisors, ensuring they are proficient in the ... Data Integrity: Oversee the integration of tax planning software within the broader scope of ...

Provide Tier 1 and Tier 2 technical support for hardware and software issues, including laptops, peripherals, mobile devices, and office equipment. * Onboarding & Lifecycle Management: Execute the IT ...

Provide Tier 1 and Tier 2 technical support for hardware and software issues, including laptops, peripherals, mobile devices, and office equipment. * Onboarding & Lifecycle Management: Execute the IT ...

Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of ... Partner with Support, Onboarding, Product, Sales, and RevOps to resolve complex escalations and ...

... software platforms and portals • Manage incident response for employee auto accidents and workplace injuries, Builder Relations & Account Management • Lead onboarding of new builders ...

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Software Onboarding information

See Raleigh, NC salary details

$46.7K

$108.7K

$161.4K

How much do software onboarding jobs pay per year?

As of Jul 18, 2026, the average yearly pay for software onboarding in Raleigh, NC is $108,723.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,500.00 and $126,400.00 per year, depending on experience, location, and employer.

What is the difference between Software Onboarding vs Software Implementation?

AspectSoftware OnboardingSoftware Implementation
FocusIntroducing users to software features and ensuring smooth adoptionDeploying and configuring software within an organization for operational use
Credentials/CertificationsOften requires training or user support skillsRequires technical skills, project management, and technical certifications
Work EnvironmentCustomer support, training sessions, user engagementIT teams, project management, technical deployment
Industry UsageCustomer success, user experience, SaaS companiesIT departments, software vendors, enterprise solutions

While Software Onboarding focuses on helping users understand and adopt software features, Software Implementation involves deploying and configuring the software within an organization for operational use. Both roles are essential in the software lifecycle but differ in scope and technical requirements.

What is software onboarding?

Software onboarding is the process of guiding new users or clients through the setup, configuration, and effective use of a software application. This process typically includes initial training, personalized support, and resources that help users become comfortable and productive with the software. Effective onboarding reduces confusion, increases user adoption, and ensures that customers get the maximum value from the product. The onboarding process can vary in length and complexity depending on the software and the needs of the user or organization.

What are the key skills and qualifications needed to thrive as a Software Onboarding Specialist, and why are they important?

To thrive as a Software Onboarding Specialist, you need strong technical aptitude, problem-solving abilities, and a background in software or IT, often backed by relevant degrees or experience. Familiarity with CRM systems, helpdesk platforms, and sometimes certifications like CompTIA IT Fundamentals or relevant SaaS tools are typical requirements. Excellent communication, patience, and customer-focused soft skills help build trust and ensure a smooth transition for clients. These skills are vital for effectively guiding users, addressing concerns, and driving successful software adoption.

What are some common challenges faced during the software onboarding process, and how can I effectively address them in this role?

One common challenge in software onboarding is ensuring that new users quickly grasp both basic and advanced features without feeling overwhelmed. As a Software Onboarding Specialist, you'll need to tailor your training approach to diverse learning styles, communicate complex concepts clearly, and anticipate frequently asked questions. Collaborating closely with product, support, and sales teams helps you stay updated on new features and user concerns. Proactively gathering feedback and iterating your onboarding materials are key strategies to ensure users feel confident and supported throughout their adoption journey.
What are popular job titles related to Software Onboarding jobs in Raleigh, NC? For Software Onboarding jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Software Onboarding jobs in Raleigh, NC look for? The top searched job categories for Software Onboarding jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Software Onboarding jobs? Cities near Raleigh, NC with the most Software Onboarding job openings:
Infographic showing various Software Onboarding job openings in Raleigh, NC as of July 2026, with employment types broken down into 74% Full Time, 18% Part Time, 1% Temporary, and 7% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $108,723 per year, or $52.3 per hour.
Senior Director, Product Management - ShareFile

Senior Director, Product Management - ShareFile

Progress Software Corporation

Raleigh, NC • On-site

$224.42 - $277.20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

New


Job description

Overview

We are Progress (Nasdaq: PRGS) – the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI‑powered applications and experiences with agility and ease. We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Senior Director, Product Management and help us do what we do best: propelling business forward. This will be for our ShareFile product and will be a hybrid so working between your home office and our Raleigh NC location.

ResponsibilitiesFunctional Responsibilities
  • Applies expert industry acumen to differentiate products from the competition.
  • Develops overall PM strategy, direction and roadmaps, and ensures alignment and adherence across all product teams.
  • Sets pricing and licensing strategies to drive market success and revenue growth.
  • Proactively identifies product challenges and uses performance data to refine focus areas.
  • Sets clear lifecycle policies for existing products.
  • Participates in solving business challenges by partnering with cross‑functional leaders (Engineering, Marketing, Sales, Support).
  • Can lead cross‑functional or organizational projects, ensuring alignment with overall company strategy.
  • Partners with Sales on deals, pricing, and non‑standard contracts to drive wins.
  • Uses expertise on business insight to negotiate and influence leaders internally and externally, including the executive team, key customer leadership and other main stakeholders.
  • Serves as a thought leader; communicates the product portfolio lifecycle and company strategy to sub‑functions and addresses any questions independently.
People Management Responsibilities
  • Responsible for strategic management across multiple divisions and for the leadership of a team of senior managers and directors.
  • Is accountable for the performance and results of managed divisions.
  • Develops and executes PM strategy to achieve organization/function objectives.
  • Decisions are guided by company strategy and objectives.
  • Responsible for workforce planning, including assessing current and future needs and making needed changes.
  • Responsible for talent planning for overseen divisions, including succession, talent development and talent management.
  • Understands business, financial and people data and uses it to make decisions.
  • Understands business, legal and people implications of decisions.
  • Works with leadership as needed on more complex situations.
  • Knows when to partner with functional experts such as HR, finance and legal.
  • Leads by example, acting with integrity.
  • Builds trust, respects, communicates clearly and demonstrates adaptability.
  • Builds a culture of accountability, impact and continuous growth.
  • Builds high performing teams.
  • Inspires others towards a united vision.
  • Maximizes teamwork, engagement, performance and talent development, including hiring, onboarding, developing and recognizing, managing performance, driving engagement and teamwork.
  • Advances Progress through scaling our business and operations, utilizing strategic thinking, decisive decision making and effectively leading through transformation.
Expertise
  • Applies understanding of entire function and business knowledge to anticipate changing business directions.
  • Operates with agile processes, making data‑driven decisions to build a winning product strategy.
Qualifications
  • Background in Product Management with demonstrated experience in leading complex, large‑scale product organizations; requires a Bachelor’s or Master’s degree in a technical field.
  • Experience leading large‑scale product teams or divisions.
  • Proven track record coaching and mentoring product teams, ensuring alignment to overall division expectations.
  • Demonstrated experience setting overall division direction and strategy.
  • Expertise in aligning technical solutions with strategic business objectives.
  • Exceptional strategic planning, influencing, and stakeholder management skills.
  • Highly effective communicator with ability to navigate complex challenges and build collaborative relationships.
  • Proficiency with product management tools.
  • Strong data analytics and metric tracking skills.
  • Extensive understanding of all product aspects, including UX/UI principles and the overall product development lifecycle.
Compensation

Base Salary Range: $224,422 - $277,200. Includes performance‑based annual corporate bonus plan. Final base compensation is determined by a number of factors, including but not limited to job‑related skills, education, demonstrable experience, and allowance for future and continued salary growth.

Benefits
  • Medical, dental, vision, life and disability, and financial benefits (including 401(k) retirement savings plan).
  • Tuition Reimbursement program.
  • Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto and home insurance, legal, and pet insurance.
  • Competitive salary, bonus, and best‑in‑class Employee Stock Purchase Program (ESPP) with a 27‑month lookback.
  • Flexible paid vacation time, paid day off for your birthday, and company holidays.
  • A variety of leave plans, including parental leave.
  • Employee Assistance Program (EAP) and an employee well‑being program focusing on physical, mental, and financial health.
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