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Software Onboarding Jobs (NOW HIRING)

Hyphen Connect Limited

We are seeking a skilled Product Manager who can optimize user funnels and enhance the software onboarding experience. Your data-driven mindset will be crucial in leveraging analytics tools to drive ...

Ramp

Software Engineer, Onboarding

Manhattan, NY · On-site

$90 - $120/hr

Drive business outcomes through metric-driven software development * Own the customer journey from discovering and applying to Ramp through getting approved for and onboarding to the product #J-18808 ...

Ramp

Software Engineer, Onboarding

New York, NY · On-site

$168K - $275K/yr

Drive business outcomes through metric-driven software development * Own the customer journey from discovering and applying to Ramp through getting approved for and onboarding to the product What You ...

Omatic

Integrations Consultant

Mount Pleasant, SC · Remote

Conduct remote software onboarding and training engagements on all Omatic Software products * Develop expertise on Omatic products and remain well-versed on product features and functionality

Scotch

Onboarding Specialist

Denver, CO

$75K - $85K/yr

Onboarding Specialist About Us Scotch is building the next-generation operating system for beverage ... Configure and deploy POS software, including payments, inventory management, reporting, and related ...

Scotch

Onboarding Specialist

Denver, CO · On-site

$75K - $85K/yr

Onboarding Specialist About Us Scotch is building the next-generation operating system for beverage ... Configure and deploy POS software, including payments, inventory management, reporting, and related ...

Budderfly

Contractor Onboarding Specialist

$65K - $75K/yr

... software to help deliver complete energy saving solutions for our customers. Celebrating 5 years on ... The Contractor Onboarding Specialist role will focus on onboarding and training both customer ...

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Software Onboarding information

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$48K

$111.8K

$166K

How much do software onboarding jobs pay per year?

As of Aug 27, 2026, the average yearly pay for software onboarding in the United States is $111,845.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,000.00 and $130,000.00 per year, depending on experience, location, and employer.

What is software onboarding?

Software onboarding is the process of guiding new users or clients through the setup, configuration, and effective use of a software application. This process typically includes initial training, personalized support, and resources that help users become comfortable and productive with the software. Effective onboarding reduces confusion, increases user adoption, and ensures that customers get the maximum value from the product. The onboarding process can vary in length and complexity depending on the software and the needs of the user or organization.

What are some common challenges faced during the software onboarding process, and how can I effectively address them in this role?

One common challenge in software onboarding is ensuring that new users quickly grasp both basic and advanced features without feeling overwhelmed. As a Software Onboarding Specialist, you'll need to tailor your training approach to diverse learning styles, communicate complex concepts clearly, and anticipate frequently asked questions. Collaborating closely with product, support, and sales teams helps you stay updated on new features and user concerns. Proactively gathering feedback and iterating your onboarding materials are key strategies to ensure users feel confident and supported throughout their adoption journey.

What are the key skills and qualifications needed to thrive as a software onboarding specialist, and why are they important?

To thrive as a Software Onboarding Specialist, you need strong technical aptitude, problem-solving abilities, and a background in software or IT, often backed by relevant degrees or experience. Familiarity with CRM systems, helpdesk platforms, and sometimes certifications like CompTIA IT Fundamentals or relevant SaaS tools are typical requirements. Excellent communication, patience, and customer-focused soft skills help build trust and ensure a smooth transition for clients. These skills are vital for effectively guiding users, addressing concerns, and driving successful software adoption.

What is the difference between Software Onboarding vs Software Implementation?

AspectSoftware OnboardingSoftware Implementation
FocusIntroducing users to software features and ensuring smooth adoptionDeploying and configuring software within an organization for operational use
Credentials/CertificationsOften requires training or user support skillsRequires technical skills, project management, and technical certifications
Work EnvironmentCustomer support, training sessions, user engagementIT teams, project management, technical deployment
Industry UsageCustomer success, user experience, SaaS companiesIT departments, software vendors, enterprise solutions

While Software Onboarding focuses on helping users understand and adopt software features, Software Implementation involves deploying and configuring the software within an organization for operational use. Both roles are essential in the software lifecycle but differ in scope and technical requirements.

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Software Onboarding jobs near you
Infographic showing various Software Onboarding job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 8% Part Time, and 4% Contract. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution, with an average salary of $111,845 per year, or $53.8 per hour.

Automotive Software Onboarding Specialist (Fixed Ops)

Arlington, TX • On-site

PBS Systems
See more jobs at PBS Systemsexternal

Full-time

Medical, Dental, PTO

Re-posted 6 days ago

Job description

Company Name:
PBS Systems
Job Location:
Arlington, TX
Job Type:
Full-time, Permanent
No. of Openings:
1
Job Requirement(s):
n/a
Internal Job Title:
v10 Apex Onboarding & Adoption Specialist - Fixed Ops
Reports To:
Team Lead, v10 Apex Onboarding & Adoption
PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun!
PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.
At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!
The Role:
The v10 Apex Onboarding & Adoption Specialist is responsible for delivering effective training and transition support to customers on the PBS v10 Apex Software. This role focuses on helping customers successfully deploy and adopt PBS v10 Apex within their dealership operations, ensuring users gain the knowledge, confidence, and engagement needed to incorporate the software into their daily workflows. Through virtual training sessions, the v10 Apex Onboarding & Adoption Specialist supports customers throughout implementation and beyond, with a focus on driving product adoption, reinforcing best practices, and ensuring customers retain and apply what they have learned long after implementation. The v10 Apex Onboarding & Adoption Specialist will develop a thorough understanding of all software modules, and support customers throughout the deployment and adoption process.
This role will focus on the Fixed Ops (Parts & Service) silos of our software.
Job Responsibilities:
  • Support customers in improving operational efficiency and workflow consistency through effective use of PBS v10 Apex
  • Learn and develop an understanding of all areas of the PBS v10 Apex software and the process for training customers on the PBS v10 Apex software
  • Assist customers with the deployment, transition, and adoption of PBS v10 Apex, helping integrate the software into daily dealership operations
  • Deliver virtual training sessions to customers within assigned module(s)
  • Drive product adoption by reinforcing best practices, encouraging engagement, and helping customers fully utilize PBS v10 Apex capabilities
  • Follow up with customers post-training to support retention, adoption, and long-term success with the software
  • Identify gaps in customer usage or understanding and provide guidance to improve confidence, efficiency, and overall adoption
  • Maintain a positive relationship with customers, identifying customer needs and ensuring they are being met
  • Responds to internal and external training requests in a timely manner
  • Write up tickets and investigate issues that arise, escalate issues to corresponding teams
  • Ensure v10 Apex queue is monitored
  • Maintain documentation and update as processes change within department
  • Knowledge sharing within own module and others within the v10 Apex team
  • Take the initiative to learn new products to increase knowledge
  • Willingness to commit to an ongoing system of education and cross-training
  • Perform other duties and responsibilities as assigned

Qualifications:
  • 1-2 years' experience in a car dealership environment, with a focus in Fixed Operations
  • Strong computer skills are required, including proficiency in Microsoft Office Suite (Outlook, Word, Excel). The ability to quickly learn and adapt to new software tools is essential!
  • Excellent communication skills, including presentation and public speaking
  • Excellent customer service skills and phone etiquette
  • Strong documentation abilities
  • Effective time management and organizational skills
  • Strong problem solving and troubleshooting skills
  • Strong multi-tasking skills and the ability to prioritize tasks without direction
  • High School Diploma

What we offer:
  • Professional Development - Continuous training, industry certifications, and clear pathways for career advancement.
  • Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
  • Comprehensive health benefits - Medical and dental coverage to support your well-being.
  • Paid Time Off - Generous PTO to help you recharge and maintain work-life balance.
  • Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
  • Employee recognition - Regular appreciation programs and performance-based incentives
  • Competitive compensation package
    • Competitive annual base salary
    • Up to $4,800 per year in product certification bonuses
    • Additional performance incentives
    • Attractive referral bonuses
  • Staff discounts - Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.
PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

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