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Software Onboarding Jobs in Michigan (NOW HIRING)

700 Credit

LMS Onboarding Specialist

Southfield, MI · On-site

Description: LMS Onboarding Specialist - About 700Credit 700Credit is the industry leader in ... the software. * Follow migration standards and documentation: Adhere to installation standards ...

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Software Onboarding information

What is software onboarding?

Software onboarding is the process of guiding new users or clients through the setup, configuration, and effective use of a software application. This process typically includes initial training, personalized support, and resources that help users become comfortable and productive with the software. Effective onboarding reduces confusion, increases user adoption, and ensures that customers get the maximum value from the product. The onboarding process can vary in length and complexity depending on the software and the needs of the user or organization.

What are some common challenges faced during the software onboarding process, and how can I effectively address them in this role?

One common challenge in software onboarding is ensuring that new users quickly grasp both basic and advanced features without feeling overwhelmed. As a Software Onboarding Specialist, you'll need to tailor your training approach to diverse learning styles, communicate complex concepts clearly, and anticipate frequently asked questions. Collaborating closely with product, support, and sales teams helps you stay updated on new features and user concerns. Proactively gathering feedback and iterating your onboarding materials are key strategies to ensure users feel confident and supported throughout their adoption journey.

What are the key skills and qualifications needed to thrive as a software onboarding specialist, and why are they important?

To thrive as a Software Onboarding Specialist, you need strong technical aptitude, problem-solving abilities, and a background in software or IT, often backed by relevant degrees or experience. Familiarity with CRM systems, helpdesk platforms, and sometimes certifications like CompTIA IT Fundamentals or relevant SaaS tools are typical requirements. Excellent communication, patience, and customer-focused soft skills help build trust and ensure a smooth transition for clients. These skills are vital for effectively guiding users, addressing concerns, and driving successful software adoption.

What is the difference between Software Onboarding vs Software Implementation?

AspectSoftware OnboardingSoftware Implementation
FocusIntroducing users to software features and ensuring smooth adoptionDeploying and configuring software within an organization for operational use
Credentials/CertificationsOften requires training or user support skillsRequires technical skills, project management, and technical certifications
Work EnvironmentCustomer support, training sessions, user engagementIT teams, project management, technical deployment
Industry UsageCustomer success, user experience, SaaS companiesIT departments, software vendors, enterprise solutions

While Software Onboarding focuses on helping users understand and adopt software features, Software Implementation involves deploying and configuring the software within an organization for operational use. Both roles are essential in the software lifecycle but differ in scope and technical requirements.

What are popular job titles related to Software Onboarding jobs in Michigan?

For Software Onboarding jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Software Onboarding jobs in Michigan look for?

The top searched job categories for Software Onboarding jobs in Michigan are:

Software Onboarding jobs near you
Infographic showing various Software Onboarding job openings in Michigan as of August 2026, with employment types broken down into 81% Full Time, 16% Part Time, and 3% Contract. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution.

BT Onboarding Specialist

Centria Autism

Farmington Hills, MI • Hybrid

$20 - $22/hr

Full-time

Posted 17 days ago

Job description

 
This is a Hybrid role - you will be required to be in office Tuesdays and Thursdays in Farmington Hills, MI 
 Position Summary

This role is responsible for facilitating all aspects of onboarding for Behavior Technician personnel. The Onboarding Specialist will organize, maintain, and verify all aspects of the process and maintain current Behavior Technician staff files through completion of onboarding. Additionally, they will provide a positive customer service experience to team members.

Duties and Responsibilities
  1. Onboarding
    • Manage candidate applications, associated pre-hire requirements, and maintain detailed records in CareConnect and the HRIS platform.
    • Communicate regulations, policies, and procedures to team members, including Clinical and Field Staff, as needed.
    • Engage candidates and assist with setting schedules and expectations, enrolling them in required courses, and tracking activity completion.
    • Track candidates' daily progress against their schedule for onboarding and escalate any concerns to the appropriate party.
    • Partner with the Recruiting and Operations teams regarding candidate and team member transitions. 
    • Create applicable internal and external accounts, as needed. 
  2. Customer Service
    • Serve as a resource for team members with questions regarding Centria guidelines, payor requirements, etc.
    • Follow-up via email or service desk with team members within 24 hours and maintain a customer satisfaction rating above 90%. 
  3. Compliance with Centria's Code of Conduct, policies and procedures, and Federal and State laws.
  4. Responsibility to report violations of Company policies or the Code of Conduct.
Rate

$20-$22 hourly

QualificationsEducation/Licenses
  • Associate degree
  • Bachelor's degree, preferred
Work Experience
  • 1+ years administrative or customer service experience
  • Data entry experience, preferred 
Equipment and Technology Requirements
  • Basic computer skills
  • Working knowledge of laptop/desktop PC
  •  Proficiency in Microsoft Suite
  • Proficiency in G Suite
Other Competency Requirements
  • Ability to follow written instructions
  • Ability to use computers and computer/software programs
  • Ability to communicate expressively and receptively
Knowledge and Skills
  • Proficiency in PC software, especially spreadsheet programs;
  • Effective communication skills, both written and verbal, with internal and external stakeholders;
  • Ability to build rapport with peers, team members, managers, and clients, explain complicated information in an approachable and easily understood manner, effectively handle challenging phone conversations, and represent the Centria brand;
  • Ability to organize, prioritize, and handle multiple tasks, adhere to established deadlines, and produce work that consistently meets or exceeds team benchmarks;
  • Proven adaptability with a willingness to work both collaboratively and individually to achieve desired business outcomes;
  • Demonstrated strong work ethic with attention to detail, accuracy, and quality. 
Working Conditions
  • Centria's office hours are Monday through Friday from 8:30 AM – 6:00 PM.
  • Additional time or occasional shift in schedule may be required to complete the above work or meet company objectives.
  • Overtime is not a planned part of this role; if required, overtime must be pre-approved in writing by a direct leader. 
Physical Demands

While performing the duties of this job, physical requirements such as bending, reaching, lifting, pushing, or pulling up to 30 pounds may be required. This role will require sitting most of the day as well as walking and standing periodically. This role may require close visual acuity on computer screens or monitors and the ability to analyze data and figures on a screen.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Centria reserves the right to amend this job description at any time, with or without written notice. 

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