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Software Customer Support Jobs (NOW HIRING)

Flux Defunct

Customer Support

San Francisco, CA

$20 - $25.50/hr

You're comfortable using support software like ticketing and CRM systems. Bonus: Familiarity with electronics design, CAD or EDA tools, or experience supporting technical/developer audiences. Profile ...

DH Pace

Customer Support

Olathe, KS · On-site

$16.50 - $21/hr

DH Pace Company, Inc . is growing and aspires to hire a Full-time Customer Support Representative ... Proficiency in Microsoft Office Suite and CRM software. * Excellent organization and multitasking ...

Crystal Flash

Customer Support

Grand Rapids, MI · On-site

The Customer Support Specialist serves as a primary point of contact for Crystal Flash customers by ... Ability to work in multiple software systems simultaneously. * Strong organizational and time ...

Infojini Inc

Customer Support

Austin, TX · On-site

$16.75 - $21.50/hr

Infojini Consulting is recognized as one of the fastest growing IT services and software ... Overall Purpose: This position will provide support for AT&T Managed Customers. Roles ...

Lever Demo 2

Customer Support

Albuquerque, NM

$17.75 - $24/hr

Lever builds modern recruiting software for teams to source, interview, and hire top talent. Our ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...

Simpro Software

Customer Support Representative

Miami, FL · On-site

$15.25 - $20.75/hr

Efficiently handle high volume inbound customer support queries via live phone and/or chat, ensuring that support inquiries and software-related issues, are addressed in a timely and effective manner ...

DH Pace

Customer Support

Olathe, KS · On-site

$16.50 - $21/hr

DH Pace Company, Inc . is growing and aspires to hire a Full-time Customer Support Representative ... Proficiency in Microsoft Office Suite and CRM software. * Excellent organization and multitasking ...

Ironwood

Customer Support

Oxford, MS · On-site

$16 - $20.50/hr

Provide enthusiastic customer service for inbound/outbound phone and email support * Be ... Must be versatile in managing multiple software programs while conversing with all levels of ...

Stansteel - Hotmix Parts & Service

Be Seen First

Customer Support

Louisville, KY · On-site

$18 - $25/hr

The Customer Support position plays a pivotal role in customer communication, quoting, order ... software including MS Word, Outlook, Excel, and CRM systems. · Strong organizational skills and ...

Quilt Software

Customer Support Manager

Provo, UT · On-site

About Quilt Software Ever wondered how your favorite local shops compete with the big guys? That ... support organization. Key Responsibilities * Foster a high-performing, customer-first culture by ...

DH Pace

Customer Support

Olathe, KS

$16.50 - $21/hr

DH Pace Company, Inc . is growing and aspires to hire a Full-time Customer Support Representative ... Proficiency in Microsoft Office Suite and CRM software. * Excellent organization and multitasking ...

DH Pace

Customer Support

Olathe, KS · On-site

$16.50 - $21/hr

DH Pace Company, Inc . is growing and aspires to hire a Full-time Customer Support Representative ... Proficiency in Microsoft Office Suite and CRM software. * Excellent organization and multitasking ...

Quilt Software

Customer Support Manager

Provo, UT · On-site

About Quilt Software Ever wondered how your favorite local shops compete with the big guys? That ... support organization. Key Responsibilities * Foster a high-performing, customer-first culture by ...

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Showing results 21-40

All JobsSoftware Customer Support Jobs

Software Customer Support information

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$30.5K

$45.3K

$61K

How much do software customer support jobs pay per year?

As of Jul 28, 2026, the average yearly pay for software customer support in the United States is $45,311.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $48,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Software Customer Support position, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are the typical daily responsibilities of a Software Customer Support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What is a Software Customer Support job?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

More about Software Customer Support jobs
What cities are hiring for Software Customer Support jobs? Cities with the most Software Customer Support job openings:
What states have the most Software Customer Support jobs? States with the most job openings for Software Customer Support jobs include:
What job categories do people searching Software Customer Support jobs look for? The top searched job categories for Software Customer Support jobs are:
Software Customer Support jobs near you
Infographic showing various Software Customer Support job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $45,311 per year, or $21.8 per hour.
Manager, Software Customer Acceleration

Manager, Software Customer Acceleration

Shure

Niles, IL • On-site

Full-time

Medical, Retirement, PTO

Posted 6 days ago

Job description

Overview
Define the success of our customers!
As the Software Customer Acceleration Manager, you will drive customer adoption and market success for ShureCloud and Shure's broader software and services portfolio. You will partner with strategic customers and cross-functional teams including Product Management, Engineering, and Sales. This role leads complex pre- and post-sales engagements to remove technical and integration barriers and enable successful deployments at scale. You will be critical in amplifying the voices of the customer by translating field insights into actionable product and go-to-market recommendations that support revenue growth and continuous improvement.
This role is a remote position, reporting to our Niles, IL HQ office.
Responsibilities
  • Lead hands-on pre- and post-sales customer engagements with strategic and marquee customers to accelerate adoption of ShureCloud and Shure's broader software and services portfolio. Activities include delivering product demonstrations, leading proof-of-concepts (POCs), and supporting evaluations and deployments. Customer POCs include creating and validating new potential products and software solutions that expand market penetration across industries and applications.
  • Liaise closely with Global Product Management (GPM) to track and expedite notable customer impacts, consolidate and prioritize feature requests, and ensure the completeness and quality of EBC/Roadmap, and product marketing content for partner and customer consumption.
  • Proactively address customer inquiries and resolve complex technical challenges that may impede opportunity progression, implementation success, or long-term product adoption, collaborating with Engineering and internal technical teams as needed.
  • Collaborate with regional account and sales teams to share best practices, lessons learned, and insights from key customer engagements, enabling scalable success and consistent execution across the broader sales organization.
  • Performs other duties as assigned.

Qualifications
  • Bachelor's degree in Business Administration, Marketing, Engineering, Computer Science, or a related field; equivalent professional experience may be considered.
  • Minimum 7 years of progressive experience resolving complex technical challenges in Unified Communications (UC), Audio/Visual (A/V), or adjacent enterprise technologies, preferably within large-scale or global customer environments.
  • Demonstrated ability to collaborate effectively with Global Product Management, Engineering, Sales, and cross-functional technical teams to support customer success and commercial outcomes.
  • Proven experience leading product demonstrations, proof-of-concepts (POCs), executive briefings, and customer-facing sales events for technical or software-based solutions.
  • Strong aptitude for learning and applying new technologies, with the ability to quickly understand evolving product capabilities, integrations, and customer use cases.
  • Excellent verbal, written, and presentation skills, with the ability to communicate complex technical concepts clearly to both technical and non-technical audiences.
  • Proven track record of supporting successful sales engagements, contributing to opportunity progression and deal closure in partnership with sales team.
  • Exceptional problem solving and analytical skills, with the ability to assess ambiguous or complex scenarios and propose practical, scalable solutions.
  • Hands-on experience providing audio technical support, system design, configuration, testing, and equipment setup in customer or field environments.
  • Ability to travel up to 25%, including visits to customer sites and attendance at industry events, conferences, and trade shows.
  • Demonstrates capability aligned to Shure's Capability Map expectations at the appropriate job level, including Self, People, Thought, and Business dimensions.

Applicants for this position must be currently authorized to work in the United States on a full-time basis. Shure will not sponsor applicants for this position for work visas.
WHO WE ARE
Shure's mission is to be the most trusted audio brand worldwide - and for over a century, our Core Values have aligned us to be just that. Founded in 1925, we are a leading global manufacturer of audio equipment known for quality, reliability, and durability. We engineer microphones, headphones, wireless audio systems, conferencing systems, and more. And quality doesn't stop at our products. Our talented teams strive for perfection and innovate every chance they get. We offer an Associate-first culture, flexible work arrangements, and opportunity for all.
Shure is headquartered in United States. We have more than 35 regional sales offices, engineering hubs, distribution centers and manufacturing facilities throughout the Americas, EMEA, and Asia.
Join Shure and Amplify Your Impact. Explore our unique culture and learn the key pillars that define our legacy of excellence.
THE MIX MATTERS
Don't check off every box in the job requirements? No problem! We recognize that every professional journey is unique and are committed to providing an equitable candidate experience for all prospective Shure Associates. If you're excited about this role, believe you've got the skills to be successful, and share our passion for creating an inclusive, diverse, equitable, and accessible work environment, then apply!
PAY TRANSPARENCY
Shure offers a competitive compensation structure that is reviewed annually to attract, hire, and retain the industry's top talent. Base salaries vary based on qualifications, geography, experience, and expertise in each respective discipline. The range displayed on each job posting reflects the minimum and maximum base salary for the opportunity. The base salary for this position ranges from $103,900 to $176,700, with a midpoint target. This position may also be eligible for our incentive pay program, which varies based on individual and Company performance in the year. If your salary expectations do not align, still apply as we are often flexible on the seniority of posted positions. All positions also include an award-winning benefits package.
WE GOT YOU - Our Benefits
At Shure, we prioritize the well-being of our Associates. We offer competitive rewards packages to full-time and part-time Associates working 24 or more hours a week that address physical, mental, financial, and overall well-being. Our benefits include comprehensive healthcare, mental health and retirement savings plans, generous paid time off programs, employee discounts, professional development opportunities, work-life balance initiatives, employee recognition programs, and volunteering/community involvement opportunities. To learn more, check out our Benefits At A Glance.
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