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Sla Manager Jobs in Virginia (NOW HIRING)

Goldbelt Frontier Llc

Program Manager

Alexandria, VA · On-site

Provide overall leadership, oversight, and direction to all program personnel to ensure consistent, compliant, and SLA-driven performance across all asset management operations * Develop and ...

AMERICAN SYSTEMS

IT Queue Manager II

Manassas, VA · On-site

$58K - $90K/yr

As the IT Queue Manager Level II you will support the daily flow of incoming customer requests by ... ensure SLA Service Delivery requirements are met. Additionally, in this position you will:

DecisionPoint | Cortek

Program Manager

Alexandria, VA · On-site

This role ensures SLA compliance, operational governance, workforce strategy, security compliance ... Manage risk, contingency planning, surge staffing, and COOP readiness. * Ensure compliance with ...

Beyond SOF

Financial Manager

Reston, VA · On-site

Working knowledge of SLA Compliance, GAO regulations related to bona-fide need, obligations funding tenure and contractual requirements. * Active TS/SCI clearance with polygraph required ...

ZIM

IT Services Manager

Virginia Beach, VA · On-site

... SLA is complied with Managing IT Technician & Help-Desk Staff and a Hands-on IT technician Main Tasks: Managing, Support, Coordinate and Control IT Infra-Structure, end points & I.T. Systems ...

ZIM

IT Services Manager

Virginia Beach, VA · On-site

... SLA is complied with Managing IT Technician & Help-Desk Staff and a Hands-on IT technician Main Tasks: • Managing, Support, Coordinate and Control IT Infra-Structure, end points & I.T. Systems ...

CSV-Taurean

Service Desk Lead

Quantico, VA · On-site

Manages the Enterprise Service Desk to ensure 24x7x365 Tier 1/2 coverage and SLA compliance for 6,000 users across 1,600 sites. Responsibilities: * Supervise Tier 1/2 technicians and oversee incident ...

CSV-TAUREAN

Service Desk Lead

Quantico, VA · On-site

Manages the Enterprise Service Desk to ensure 24x7x365 Tier 1/2 coverage and SLA compliance for 6,000 users across 1,600 sites. Responsibilities: * Supervise Tier 1/2 technicians and oversee incident ...

CSV-TAUREAN

Service Desk Lead

Quantico, VA · On-site

Manages the Enterprise Service Desk to ensure 24x7x365 Tier 1/2 coverage and SLA compliance for 6,000 users across 1,600 sites. Responsibilities: * Supervise Tier 1/2 technicians and oversee incident ...

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Sla Manager information

What is an SLA manager?

SLA Managers are professionals responsible for overseeing and ensuring that Service Level Agreements (SLAs) between service providers and clients are met. They monitor service performance, resolve issues related to service delivery, and work to continuously improve service quality. Their role includes analyzing data, preparing reports, coordinating with multiple departments, and communicating with clients to maintain satisfaction. SLA Managers are crucial in maintaining trust and accountability in business relationships.

How does an SLA manager typically collaborate with technical and business teams to ensure service agreements are met?

An SLA Manager works closely with both technical teams (such as IT support, operations, and engineering) and business stakeholders to monitor, report on, and improve service delivery according to established Service Level Agreements (SLAs). This often involves facilitating regular meetings, reviewing performance metrics, and addressing any service issues proactively. Effective communication and negotiation skills are essential, as the role requires balancing technical capabilities with business expectations. SLA Managers also document processes and escalate unresolved issues to ensure continuous improvement and customer satisfaction.

What are the key skills and qualifications needed to thrive as an SLA manager, and why are they important?

To thrive as an SLA Manager, you need expertise in service level agreement management, IT service management practices, and a relevant degree such as in business or information technology. Proficiency with ITSM tools like ServiceNow or BMC Remedy and certifications such as ITIL are commonly required. Strong soft skills include negotiation, analytical thinking, and effective communication to manage client expectations and resolve service issues. These skills ensure that service delivery meets agreed standards, fosters client satisfaction, and drives continuous improvement in IT operations.

What is the difference between Sla Manager vs Service Delivery Manager?

AspectSLA ManagerService Delivery Manager
Primary FocusManaging Service Level Agreements and ensuring contractual complianceOverseeing overall service delivery and client satisfaction
ResponsibilitiesMonitoring performance metrics, negotiating SLAs, reportingCoordinating teams, managing client relationships, improving service processes
Required SkillsContract management, performance analysis, communicationLeadership, project management, customer service
Work EnvironmentIT and service-based industries, contract-driven settingsIT, telecom, and managed services sectors

While both roles focus on service quality, the SLA Manager primarily manages contractual performance metrics, whereas the Service Delivery Manager oversees the entire service process and client satisfaction. Understanding these distinctions helps organizations assign the right responsibilities and find suitable candidates.

What are popular job titles related to Sla Manager jobs in Virginia?

For Sla Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Sla Manager jobs in Virginia look for?

The top searched job categories for Sla Manager jobs in Virginia are:

What cities in Virginia are hiring for Sla Manager jobs?

Cities in Virginia with the most Sla Manager job openings:

Sla Manager jobs near you
Infographic showing various Sla Manager job openings in Virginia as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Program Manager

Goldbelt Frontier Llc

Alexandria, VA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

Overview
Please note that this position is contingent upon the successful award of a contract currently under bid.
Goldbelt Frontier is committed to providing support for a range of health technology management operations, projects, and services across the government and commercial industries. Frontier collaborates with clients and partners with other businesses to ensure that the right solution with the right people is delivered to meet the client's needs. Many senior project managers and business analysts are subject matter experts in their respective fields. Frontier understands how to support multiple stakeholders to aid in developing and implementing national policies, strategies, and doctrine.
Summary:
The Program Manager serves as the primary point of accountability for execution of the USPTO Asset Management Program, ensuring full compliance with contract requirements, performance standards, and mission continuity. The PM leads integrated operations across asset management, ServiceNow workflows, RFID systems, and reporting functions.
Responsibilities
Essential Job Functions:
  • Serve as primary interface with USPTO OAS, OCIO, and stakeholders
  • Provide overall leadership, oversight, and direction to all program personnel to ensure consistent, compliant, and SLA-driven performance across all asset management operations
  • Develop and implement the Quality Control Plan (QCP) in accordance with contract requirements
  • Ensure compliance with all service-level agreements (SLAs) and key performance indicators (KPIs), including inventory accuracy (≥95-98%), data update timelines (≤48 hours), and timely execution of ServiceNow workflow and ticketing
  • Oversee integrated operations across:
    • Asset Management System of Record
    • ServiceNow workflows
    • RFID tracking systems
    • Ensure system-of-record data integrity and alignment between physical assets and system data through oversight of validation and reconciliation processes
  • Lead risk management, issue resolution, and continuous improvement initiatives
  • Ensure continuity of operations through proactive staffing, risk mitigation, and performance monitoring across all asset management functions
  • Oversee staffing, onboarding, and performance management of program personnel
  • Support continuous process improvement initiatives and compliance with USPTO asset management policies and federal property accountability standards

Qualifications
Necessary Skills and Knowledge:
  • Familiarity with ServiceNow environments, SLAs, and performance metrics
  • Demonstrate excellent written and verbal communication in interpersonal exchanges.
  • Highly organized with great attention to detail.

Minimum Qualifications:
  • 8-12+ years federal program management experience
  • Experience managing enterprise asset management or IT service environments
  • Demonstrated experience with SLA-driven contracts

Preferred Qualifications:
  • PMP certification

Pay and Benefits
At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.

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