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Sla Manager Jobs (NOW HIRING)

SLA

General Manager

Orangeburg, SC · On-site

At SLA, every school day is a chance to make a difference. That starts with leaders who are ... Manage, hire, train, and develop managers and staff; set expectations, evaluate performance, and ...

STN Inc

Site Reliability Engineer

San Francisco, CA · Remote

$67.25 - $89.25/hr

Produce SLA performance reports in coordination with the SLA Manager * Mentor junior engineers and contribute to engineering culture Required qualifications * 5+ years in SRE, DevOps, or production ...

Gem

SLA

Manhattan, NY · On-site

$18 - $21/hr

Communicate with all customers, staff and managers displaying respect and professionalism ... SLA Senior position:

360training

PMO Operations Reliability SLA Lead

Success depends on SLA and service-management expertise, portfolio and operational coordination, vendor management, stakeholder leadership, and enough technical literacy to partner credibly with ...

Mission First

SLA Ticket Auditor

Columbia, MD · On-site

Description: The job duties of the SLA Ticket auditor are as follows: * Gather, process, and ... Work with the service delivery organization and service managers to manage performance against ...

360training

PMO Operations Reliability SLA Lead

Success depends on SLA and service-management expertise, portfolio and operational coordination, vendor management, stakeholder leadership, and enough technical literacy to partner credibly with ...

SLA Worldwide

Kitchen Manager

Nashville, TN · On-site

$55K - $65K/yr

SLA is hiring a hands-on, high-performing Kitchen Manager to lead back-of-house operations at our busy airport location. This is a key leadership position responsible for food quality, kitchen team ...

Gem

SLA

Selden, NY · On-site

$19 - $21/hr

Communicate with all customers, staff and managers displaying respect and professionalism. Job Type: Full-time Pay: $19.00 - $21.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance

Tata Consultancy Service Limited

Zone Manager

Chicago, IL · On-site

$70K - $80K/yr

Incident, escalation, and SLA management * Field technician and vendor operations management * ITIL based service management (Incident, Problem, Change) * Stakeholder and customer relationship ...

Gem

SLA

Hempstead, NY · On-site

$18 - $21/hr

... and managers displaying respect and professionalism. Job Type: Full-time Pay: $18.00 - $21.00 per hour Expected hours: 40 per week Benefits: · 401(k) · 401(k) matching · Dental insurance · ...

Gem

SLA

Queens Village, NY · On-site

$17/hr

Communicates and works with all senior staff and managers, displaying respect and professional communication. COMPETENCIES - Required to perform the job successfully * Oral Communication Skills

Gem

SLA

Bronx, NY · On-site

$19 - $21/hr

Communicates and works with all senior staff and managers, displaying respect and professional communication. Job Type: Full-time Pay: $17.00 per hour Job Type: Full-time Pay: $17.00 per hour ...

Tata Consultancy Service Limited

Zone Manager

Chicago, IL · On-site

$90K - $115K/yr

Incident, escalation, and SLA management * Field technician and vendor operations management * ITIL based service management (Incident, Problem, Change) * Stakeholder and customer relationship ...

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Sla Manager information

What does an SLA manager do?

An SLA manager oversees the development, implementation, and monitoring of Service Level Agreements (SLAs) between an organization and its clients or internal teams. They ensure service delivery meets agreed-upon standards, analyze performance metrics, and coordinate with teams to improve service quality and compliance. Strong communication, analytical skills, and familiarity with service management tools are essential for this role.

How does an SLA Manager typically collaborate with technical and business teams to ensure service agreements are met?

An SLA Manager works closely with both technical teams (such as IT support, operations, and engineering) and business stakeholders to monitor, report on, and improve service delivery according to established Service Level Agreements (SLAs). This often involves facilitating regular meetings, reviewing performance metrics, and addressing any service issues proactively. Effective communication and negotiation skills are essential, as the role requires balancing technical capabilities with business expectations. SLA Managers also document processes and escalate unresolved issues to ensure continuous improvement and customer satisfaction.

What does SLA management do?

SLA management involves defining, monitoring, and ensuring that service providers meet agreed-upon performance standards outlined in Service Level Agreements (SLAs). It includes tracking metrics, resolving issues, and maintaining service quality to meet organizational or client expectations. Effective SLA management often requires strong communication, analytical skills, and familiarity with monitoring tools.

What is the difference between Sla Manager vs Service Delivery Manager?

AspectSLA ManagerService Delivery Manager
Primary FocusManaging Service Level Agreements and ensuring contractual complianceOverseeing overall service delivery and client satisfaction
ResponsibilitiesMonitoring performance metrics, negotiating SLAs, reportingCoordinating teams, managing client relationships, improving service processes
Required SkillsContract management, performance analysis, communicationLeadership, project management, customer service
Work EnvironmentIT and service-based industries, contract-driven settingsIT, telecom, and managed services sectors

While both roles focus on service quality, the SLA Manager primarily manages contractual performance metrics, whereas the Service Delivery Manager oversees the entire service process and client satisfaction. Understanding these distinctions helps organizations assign the right responsibilities and find suitable candidates.

What are the key skills and qualifications needed to thrive as an SLA Manager, and why are they important?

To thrive as an SLA Manager, you need expertise in service level agreement management, IT service management practices, and a relevant degree such as in business or information technology. Proficiency with ITSM tools like ServiceNow or BMC Remedy and certifications such as ITIL are commonly required. Strong soft skills include negotiation, analytical thinking, and effective communication to manage client expectations and resolve service issues. These skills ensure that service delivery meets agreed standards, fosters client satisfaction, and drives continuous improvement in IT operations.

What jobs make $3,000 a day?

High-level executive roles such as CEOs, investment bankers, and specialized surgeons can earn $3,000 or more per day, often due to their extensive experience, certifications, and demanding schedules. Additionally, successful entrepreneurs and certain consulting or trading professionals may reach this income level through performance-based compensation or business profits.

What are SLA Managers?

SLA Managers are professionals responsible for overseeing and ensuring that Service Level Agreements (SLAs) between service providers and clients are met. They monitor service performance, resolve issues related to service delivery, and work to continuously improve service quality. Their role includes analyzing data, preparing reports, coordinating with multiple departments, and communicating with clients to maintain satisfaction. SLA Managers are crucial in maintaining trust and accountability in business relationships.

What are the 5 principles of SLA implementation?

For an SLA Manager, the five principles of SLA implementation include clearly defining service expectations, establishing measurable performance metrics, ensuring mutual agreement between service provider and client, implementing effective monitoring and reporting processes, and regularly reviewing and updating the SLA to reflect changing needs. These principles help ensure service quality, accountability, and continuous improvement within service management frameworks like ITIL.
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Sla Manager jobs near you
Infographic showing various Sla Manager job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

General Manager

SLA

Orangeburg, SC • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Job description

At SLA, every school day is a chance to make a difference. That starts with leaders who are committed to supporting strong teams and delivering fresh, high-quality meals that students can count on. As part of our team, you'll have the opportunity to do meaningful work in a collaborative, purpose-driven environment. Join us in helping shape positive school dining experiences that students and school communities value each day.


Summary of Position:

This position leads and supports daily food service operations across the district, driving excellence in customer service, food quality, team development, and client satisfaction. The role is responsible for overseeing operations, coaching and developing staff, managing costs, and creating a clean, safe, and welcoming dining experience for students, staff, and school partners. You will report to the District Manager.


Responsibilities:

  • Lead and oversee daily operations of the Food Service Department, including direct client interaction and overall account performance.
  • Manage, hire, train, and develop managers and staff; set expectations, evaluate performance, and resolve issues.
  • Build and maintain strong relationships with district leadership, including administrative staff and Board of Trustees.
  • Develop and manage the annual budget, ensuring targets are met for labor, food costs, and overall financial performance.
  • Ensure standards in food quality, safety, sanitation, customer service, and operational efficiency, while driving program growth and participation.


Qualifications:

  • High school diploma, GED, or equivalent vocational training required; bachelor's degree in food service management, nutrition, culinary arts, business, or related field preferred.
  • 5+ years of food service and fresh food production experience, including 2–3 years as a Food Service Director, preferably within the K-12 market.
  • Experience managing food cost controls, P&L accountability, production, sanitation, catering, and K-12 food service operations.
  • Proficiency in Microsoft 365 applications, POS systems, and online reporting platforms.
  • Valid driver's license with the ability to pass an MVR audit, nationwide criminal background check, and fingerprint analysis.


Key SLA Management Benefits:

At SLA, we believe great work starts with great people. That's why we offer Monday–Friday, day‑shift schedules, competitive pay, and a benefits package designed to support your life — both at work and at home.

Eligible employees enjoy comprehensive medical, dental, and vision coverage, paid time off, a 401(k) with pre‑tax and Roth options, employer‑contributed Health Savings Accounts, and access to wellness tools like Telemedicine and an Employee Assistance Program. We also offer employee discounts and flexible options when life changes. If you're looking for stability, work‑life balance, and a company that truly invests in its people, SLA may be the perfect fit.


We are an Equal Opportunity Employer, Gender/Minority/Veterans/Disabled and participates with E-Verify Employment Eligibility Program

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