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Sla Manager Jobs (NOW HIRING)

Gem

SLA

Manhattan, NY · On-site

$18 - $21/hr

Communicate with all customers, staff and managers displaying respect and professionalism ... SLA Senior position:

Mission First

SLA Ticket Auditor

Columbia, MD · On-site

Description: The job duties of the SLA Ticket auditor are as follows: * Gather, process, and ... Work with the service delivery organization and service managers to manage performance against ...

360training

PMO Operations Reliability SLA Lead

Success depends on SLA and service-management expertise, portfolio and operational coordination, vendor management, stakeholder leadership, and enough technical literacy to partner credibly with ...

SLA Worldwide

Kitchen Manager

Nashville, TN · On-site

$55K - $65K/yr

SLA is hiring a hands-on, high-performing Kitchen Manager to lead back-of-house operations at our busy airport location. This is a key leadership position responsible for food quality, kitchen team ...

Gem

SLA

Bronx, NY · On-site

$19 - $21/hr

Communicates and works with all senior staff and managers, displaying respect and professional communication. Job Type: Full-time Pay: $17.00 per hour Job Type: Full-time Pay: $17.00 per hour ...

Tata Consultancy Service Limited

Zone Manager

Chicago, IL · On-site

$90K - $115K/yr

Incident, escalation, and SLA management * Field technician and vendor operations management * ITIL based service management (Incident, Problem, Change) * Stakeholder and customer relationship ...

Tata Consultancy Service Limited

Zone Manager

Chicago, IL · On-site

$70K - $80K/yr

Incident, escalation, and SLA management * Field technician and vendor operations management * ITIL based service management (Incident, Problem, Change) * Stakeholder and customer relationship ...

Gem

SLA

Selden, NY · On-site

$19 - $21/hr

Communicate with all customers, staff and managers displaying respect and professionalism. Job Type: Full-time Pay: $19.00 - $21.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance

Gem

SLA

Hempstead, NY · On-site

$18 - $21/hr

... and managers displaying respect and professionalism. Job Type: Full-time Pay: $18.00 - $21.00 per hour Expected hours: 40 per week Benefits: · 401(k) · 401(k) matching · Dental insurance · ...

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Sla Manager information

How does an SLA manager typically collaborate with technical and business teams to ensure service agreements are met?

An SLA Manager works closely with both technical teams (such as IT support, operations, and engineering) and business stakeholders to monitor, report on, and improve service delivery according to established Service Level Agreements (SLAs). This often involves facilitating regular meetings, reviewing performance metrics, and addressing any service issues proactively. Effective communication and negotiation skills are essential, as the role requires balancing technical capabilities with business expectations. SLA Managers also document processes and escalate unresolved issues to ensure continuous improvement and customer satisfaction.

What is the difference between Sla Manager vs Service Delivery Manager?

AspectSLA ManagerService Delivery Manager
Primary FocusManaging Service Level Agreements and ensuring contractual complianceOverseeing overall service delivery and client satisfaction
ResponsibilitiesMonitoring performance metrics, negotiating SLAs, reportingCoordinating teams, managing client relationships, improving service processes
Required SkillsContract management, performance analysis, communicationLeadership, project management, customer service
Work EnvironmentIT and service-based industries, contract-driven settingsIT, telecom, and managed services sectors

While both roles focus on service quality, the SLA Manager primarily manages contractual performance metrics, whereas the Service Delivery Manager oversees the entire service process and client satisfaction. Understanding these distinctions helps organizations assign the right responsibilities and find suitable candidates.

What are the key skills and qualifications needed to thrive as an SLA manager, and why are they important?

To thrive as an SLA Manager, you need expertise in service level agreement management, IT service management practices, and a relevant degree such as in business or information technology. Proficiency with ITSM tools like ServiceNow or BMC Remedy and certifications such as ITIL are commonly required. Strong soft skills include negotiation, analytical thinking, and effective communication to manage client expectations and resolve service issues. These skills ensure that service delivery meets agreed standards, fosters client satisfaction, and drives continuous improvement in IT operations.

What is an SLA manager?

SLA Managers are professionals responsible for overseeing and ensuring that Service Level Agreements (SLAs) between service providers and clients are met. They monitor service performance, resolve issues related to service delivery, and work to continuously improve service quality. Their role includes analyzing data, preparing reports, coordinating with multiple departments, and communicating with clients to maintain satisfaction. SLA Managers are crucial in maintaining trust and accountability in business relationships.
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What states have the most Sla Manager jobs?

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Sla Manager jobs near you
Infographic showing various Sla Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

SLA

Gem

Manhattan, NY • On-site

$18 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

Description:

Job Title: Sales Lending Trainee (SLT)

Location: NY

FLSA Status: Non-Exempt (Hourly)

Shifts: Days & Weekends

Years of Experience: 2 Years of Related Industry Experience


SUMMARY:

To ensure the company culture is maintained by greeting, engaging and interacting with customers to grow new and existing sales and loans; supervising staff.


ESSENTIAL DUTIES & RESPONSBILITIES:

  • Greet, interact and qualify each customer to determine their individual needs.
  • Perform buying, selling and loan transactions.
  • Show the ability to meet and exceed sales/loan goals.
  • Keep work area clean and organized per store and OSHA standards.
  • Handle all cash/debit transactions using company policies, procedures and practices.
  • Communicate with all customers, staff and managers displaying respect and professionalism.

COMPETENCIES – Required to perform the job successfully

  • Oral/written communication skills.
  • Interpersonal/customer relations skill.
  • Multitasker.
  • Cash Handling Exp.(basic math).
  • Either Sales, Fine jewelry, Fashion, Electronics, experience HUGE PLUS+
  • Computer Literacy

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • 8 hour shift
  • Day shift

Work Location: In person


Requirements:

COMPETENCIES – Required to perform the job successfully:

· Oral Communication Skills

· Written Communication Skills

· Interpersonal Skills

· Customer Relations

· Customer Service

· Multi-tasking ability

· Cash Handling (basic math)

· Sales Experience

· Knowledge in jewelry, gemstones, precious metals and or Hard Goods

· Computer Literacy

Education:

· High school or equivalent (Required)

Please ensure that you have completed all of the below perquisite classes to qualify for the SLA Senior position: