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Sla Manager Jobs in California (NOW HIRING)

Jobtailor

Assistant Account Director

San Jose, CA · On-site

$120 - $160/hr

Proven ability to build and maintain client relationships, including contract compliance, SLA management, and issue resolution * Knowledge of OSHA regulations, workplace safety, environmental ...

Jobtailor

Senior Lead Product Manager

Burbank, CA · On-site

$180 - $240/hr

SLA Management * Analytics Background * Streaming Architectures * Quality Management Soft Skills * Cross-Functional Collaboration * Issue Resolution * Performance Alignment Industry Keywords * Sports

Twitch

Business Intelligence Manager

San Francisco, CA · On-site

... SLA management, and capacity planning • Experience quantifying the impact of automation or AI initiatives on operational volumes and costs • Comfort with ambiguity; you've taken undefined data ...

BirdEye Inc

Manager, Managed Services

Palo Alto, CA · On-site

SLA Management: Define, monitor, and enforce strict adherence to Service Level Agreements (SLAs) for content turnaround times, review response speed, and listing update cycles. Implement and manage ...

Thunes

Partnerships Manager

San Francisco, CA · On-site

$97K - $97K/yr

Lead negotiations for commercial terms, pricing models, SLA structures, liability terms, and ... Utilize CRM and CLM/VMS systems (e.g., Gatekeeper) to systematically track deals, contract ...

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Sla Manager information

See California salary details

$21.5K

$61.9K

$140K

How much do sla manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for sla manager in California is $61,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,741.00 and $76,379.00 per year, depending on experience, location, and employer.

What is an SLA manager?

SLA Managers are professionals responsible for overseeing and ensuring that Service Level Agreements (SLAs) between service providers and clients are met. They monitor service performance, resolve issues related to service delivery, and work to continuously improve service quality. Their role includes analyzing data, preparing reports, coordinating with multiple departments, and communicating with clients to maintain satisfaction. SLA Managers are crucial in maintaining trust and accountability in business relationships.

How does an SLA manager typically collaborate with technical and business teams to ensure service agreements are met?

An SLA Manager works closely with both technical teams (such as IT support, operations, and engineering) and business stakeholders to monitor, report on, and improve service delivery according to established Service Level Agreements (SLAs). This often involves facilitating regular meetings, reviewing performance metrics, and addressing any service issues proactively. Effective communication and negotiation skills are essential, as the role requires balancing technical capabilities with business expectations. SLA Managers also document processes and escalate unresolved issues to ensure continuous improvement and customer satisfaction.

What are the key skills and qualifications needed to thrive as an SLA manager, and why are they important?

To thrive as an SLA Manager, you need expertise in service level agreement management, IT service management practices, and a relevant degree such as in business or information technology. Proficiency with ITSM tools like ServiceNow or BMC Remedy and certifications such as ITIL are commonly required. Strong soft skills include negotiation, analytical thinking, and effective communication to manage client expectations and resolve service issues. These skills ensure that service delivery meets agreed standards, fosters client satisfaction, and drives continuous improvement in IT operations.

What is the difference between Sla Manager vs Service Delivery Manager?

AspectSLA ManagerService Delivery Manager
Primary FocusManaging Service Level Agreements and ensuring contractual complianceOverseeing overall service delivery and client satisfaction
ResponsibilitiesMonitoring performance metrics, negotiating SLAs, reportingCoordinating teams, managing client relationships, improving service processes
Required SkillsContract management, performance analysis, communicationLeadership, project management, customer service
Work EnvironmentIT and service-based industries, contract-driven settingsIT, telecom, and managed services sectors

While both roles focus on service quality, the SLA Manager primarily manages contractual performance metrics, whereas the Service Delivery Manager oversees the entire service process and client satisfaction. Understanding these distinctions helps organizations assign the right responsibilities and find suitable candidates.

What are popular job titles related to Sla Manager jobs in California?

For Sla Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Sla Manager jobs in California look for?

The top searched job categories for Sla Manager jobs in California are:

What cities in California are hiring for Sla Manager jobs?

Cities in California with the most Sla Manager job openings:

Sla Manager jobs near you
Infographic showing various Sla Manager job openings in California as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $61,899 per year, or $29.8 per hour.

Penalty & SLA Compliance Specialist - Bilingual (Mandarin & English)

UniUni

Brea, CA • On-site

$17.50 - $22.75/hr

Full-time

Re-posted 15 days ago

Job description

Who Are We?
UniUni is a Canadian last-mile e-commerce logistics company and one of the fastest-growing in North America. By integrating advanced technology with efficient delivery solutions, UniUni enables businesses to provide a superior online shopping experience with exceptional reliability and customer satisfaction. Serving a wide range of clients-from emerging e-commerce platforms to established global retailers-UniUni continues to set new standards for speed, quality, and service excellence.
About the Role
The KA Penalty & SLA Compliance Specialist is responsible for managing, auditing, and mitigating key account penalties while enforcing operational liability and partner compliance. This role focuses on safeguarding UniUni against improper client fines, conducting root-cause analysis on SLA breaches, attributing operational liability across internal teams, and enforcing contractual penalties on external service providers to minimize financial loss and maintain fulfillment compliance.
Responsibilities
  • Client Fine Audit & Dispute Management: Audit and verify client-issued penalty invoices against contractual terms and Service Level Agreements (SLAs). Initiate timely appeals against unjustified or out-of-scope fines to prevent non-compliant financial losses.
  • Fine Reduction & Root Cause Analysis: Analyze penalty data to pinpoint underlying operational bottlenecks across the fulfillment lifecycle. Drive central and regional operations teams to execute corrective action plans, validate outcomes, and continuously lower the average fine per package.
  • Internal Arbitration & Liability Attribution: Arbitrate delayed, lost, or damaged parcel incidents in strict accordance with standard operating procedures (SOPs). Deconstruct operational failures, assign liability to the responsible operational node or team, and enforce corresponding internal penalties.
  • Vendor & Partner Penalty Enforcement: Assess and enforce contractual penalties on external service providers (e.g., linehaul carriers, 3PL warehouses, last-mile contractors) for vendor-caused operational anomalies or service breaches to ensure loss recovery.

Qualifications
  • Education: Bachelor's degree or above in Business, Supply Chain, Logistics, Finance, Data Analysis, or related fields.
  • Experience: 1-3 years of experience in penalty management, SLA compliance, billing audit, dispute/claims resolution, or logistics operations preferred.
  • Data & Analytical Skills: Strong analytical and data reconciliation capabilities with proficiency in Excel, Google Sheets, Tableau, or Power BI; knowledge of SQL or Python is an asset.
  • Language & Communication: Exceptional communication, negotiation, and coordination abilities in both English and Mandarin to handle cross-functional arbitration and client/vendor disputes effectively.
  • Work Style & Mindset: Meticulous, highly organized, and detail-oriented with strong contract and risk awareness; capable of managing multiple dispute cases in a fast-paced environment.
  • System & Process Knowledge: Familiarity with last-mile delivery processes, contractual SLA terms, and TMS/WMS systems or billing platforms is a plus.
  • Language: Mandarin and English are required.

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