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Sla Manager Jobs in California (NOW HIRING)

Sikich LLP

Engagement Manager

San Bernardino, CA · On-site

$175 - $200/hr

Minimum 4 years of experience performing schedule management, risk management, service level agreement (SLA) management, and problem/issue management. * Minimum 1 year of experience supporting cloud ...

Jobtailor

Senior Lead Product Manager

Burbank, CA · On-site

$180 - $240/hr

SLA Management * Analytics Background * Streaming Architectures * Quality Management Soft Skills * Cross-Functional Collaboration * Issue Resolution * Performance Alignment Industry Keywords * Sports

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Twitch

Business Intelligence Manager

San Francisco, CA · On-site

... SLA management, and capacity planning • Experience quantifying the impact of automation or AI initiatives on operational volumes and costs • Comfort with ambiguity; you've taken undefined data ...

Axos Bank

Sr. Agile Release Manager

San Diego, CA · On-site

... and SLA adherence • Process Optimization: As a part of the MarTech team, identify and address ... management, or MarTech operations, preferably within a digital marketing or technology-driven ...

Axos Bank

Sr. Agile Release Manager

San Diego, CA · On-site

... and SLA adherence • Process Optimization: As a part of the MarTech team, identify and address ... management, or MarTech operations, preferably within a digital marketing or technology-driven ...

BirdEye Inc

Manager, Managed Services

Palo Alto, CA · On-site

SLA Management: Define, monitor, and enforce strict adherence to Service Level Agreements (SLAs) for content turnaround times, review response speed, and listing update cycles. Implement and manage ...

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Sla Manager information

See California salary details

$21.5K

$61.9K

$140K

How much do sla manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for sla manager in California is $61,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,741.00 and $76,379.00 per year, depending on experience, location, and employer.

What is an SLA manager?

SLA Managers are professionals responsible for overseeing and ensuring that Service Level Agreements (SLAs) between service providers and clients are met. They monitor service performance, resolve issues related to service delivery, and work to continuously improve service quality. Their role includes analyzing data, preparing reports, coordinating with multiple departments, and communicating with clients to maintain satisfaction. SLA Managers are crucial in maintaining trust and accountability in business relationships.

How does an SLA manager typically collaborate with technical and business teams to ensure service agreements are met?

An SLA Manager works closely with both technical teams (such as IT support, operations, and engineering) and business stakeholders to monitor, report on, and improve service delivery according to established Service Level Agreements (SLAs). This often involves facilitating regular meetings, reviewing performance metrics, and addressing any service issues proactively. Effective communication and negotiation skills are essential, as the role requires balancing technical capabilities with business expectations. SLA Managers also document processes and escalate unresolved issues to ensure continuous improvement and customer satisfaction.

What are the key skills and qualifications needed to thrive as an SLA manager, and why are they important?

To thrive as an SLA Manager, you need expertise in service level agreement management, IT service management practices, and a relevant degree such as in business or information technology. Proficiency with ITSM tools like ServiceNow or BMC Remedy and certifications such as ITIL are commonly required. Strong soft skills include negotiation, analytical thinking, and effective communication to manage client expectations and resolve service issues. These skills ensure that service delivery meets agreed standards, fosters client satisfaction, and drives continuous improvement in IT operations.

What is the difference between Sla Manager vs Service Delivery Manager?

AspectSLA ManagerService Delivery Manager
Primary FocusManaging Service Level Agreements and ensuring contractual complianceOverseeing overall service delivery and client satisfaction
ResponsibilitiesMonitoring performance metrics, negotiating SLAs, reportingCoordinating teams, managing client relationships, improving service processes
Required SkillsContract management, performance analysis, communicationLeadership, project management, customer service
Work EnvironmentIT and service-based industries, contract-driven settingsIT, telecom, and managed services sectors

While both roles focus on service quality, the SLA Manager primarily manages contractual performance metrics, whereas the Service Delivery Manager oversees the entire service process and client satisfaction. Understanding these distinctions helps organizations assign the right responsibilities and find suitable candidates.

What are popular job titles related to Sla Manager jobs in California?

For Sla Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Sla Manager jobs in California look for?

The top searched job categories for Sla Manager jobs in California are:

What cities in California are hiring for Sla Manager jobs?

Cities in California with the most Sla Manager job openings:

Sla Manager jobs near you
Infographic showing various Sla Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, 2% Temporary, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $61,899 per year, or $29.8 per hour.

Zone Manager

Tata Consultancy Service Limited

Los Angeles, CA • On-site

$90K - $115K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Must Have Technical/Functional Skills
  • End to end EUC / Workplace service delivery management
  • Multi country / multi site operational oversight
  • Incident, escalation, and SLA management
  • Field technician and vendor operations management
  • ITIL based service management (Incident, Problem, Change)
  • Stakeholder and customer relationship management
  • Performance monitoring, reporting, and governance
  • Continuous improvement and service optimization

Roles & Responsibilities
  • Own end to end EUC service delivery across the assigned zone, ensuring consistent support for end user devices, peripherals, and workplace services
  • Ensure SLA, KPI, and service quality compliance for incidents, service requests, IMACD, and break fix activities
  • Act as the single point of accountability for EUC operations within the zone
  • Manage and coordinate Field Technicians (FTs), site support teams, and vendors to ensure adequate coverage and timely resolution
  • Assign and prioritize work for critical incidents, Top locations, and business impacting issues
  • Oversee site onboarding, offboarding, managed/unmanaged transitions, and refresh activities
  • Lead and manage P1 / P2 incident escalations, ensuring rapid resolution and stakeholder communication
  • Conduct operational governance, including service reviews, performance tracking, and compliance audits
  • Ensure adherence to standard EUC tools, processes, and security policies
  • Drive problem management, RCA, and preventive actions to reduce repeat incidents
  • Collaborate with regional and global teams on EUC transformation initiatives, automation, and standardization
  • Identify and implement continuous improvement and cost optimization opportunities
  • Build and maintain strong stakeholder relationships with business, IT leadership, and vendors
  • Provide regular operational reports, dashboards, and executive updates

Salary Range-$90,000-$115,000 a year
#LI-KR3
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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