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Sla Jobs (NOW HIRING)

Mission First

SLA Ticket Auditor

Columbia, MD · On-site

The job duties of the SLA Ticket auditor are as follows: * Gather, process, and analyze data into information and information into knowledge to support operations and business decisions * Use ...

Gem

SLA

Bronx, NY · On-site

$19 - $21/hr

Description: SUMMARY To ensure the company culture is maintained by greeting, engaging and interacting with customers to grow new and existing sales and loans. ESSENTIAL DUTIES & RESPONSIBILITIES

360training

PMO Operations Reliability SLA Lead

Success depends on SLA and service-management expertise, portfolio and operational coordination, vendor management, stakeholder leadership, and enough technical literacy to partner credibly with ...

Gem

SLA

Selden, NY · On-site

$19 - $21/hr

Description: ESSENTIAL DUTIES & RESPONSIBILITIES * Greet, interact and qualify each customer to determine their individual needs. * Perform buying, selling and loan transactions. * Show the ability ...

Gem

SLA

Hempstead, NY · On-site

$18 - $21/hr

Description: Job Title: Sales Lending Trainee (SLT) Location: NY FLSA Status: Non-Exempt (Hourly) Shifts: Days & Weekends Years of Experience: 2 Years of Related Industry Experience SUMMARY: To ...

Gem

SLA

Bronx, NY · On-site

$19 - $21/hr

Description: This position works in 2 different locations, Hicksville and Melville Long Island SUMMARY To ensure the company culture is maintained by greeting, engaging and interacting with customers ...

Gem

SLA

Queens Village, NY · On-site

$17/hr

Description: SUMMARY To ensure the company culture is maintained by greeting, engaging and interacting with customers to grow new and existing sales and loans. ESSENTIAL DUTIES & RESPONSIBILITIES

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Sla information

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How much do sla jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for sla in the United States is $31.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $58.17 per hour, depending on experience, location, and employer.

What is an SLA?

SLAs, or Service Level Agreements, are formal contracts between a service provider and a customer that define the expected level of service. They outline specific metrics such as uptime, response time, and responsibilities, as well as consequences if the agreed standards are not met. SLAs help manage expectations, ensure accountability, and provide a clear framework for evaluating service performance. They are commonly used in IT, telecommunications, and other service-based industries to maintain a high standard of service delivery.

What is the difference between Sla vs Network Technician?

AspectSlaNetwork Technician
Required CredentialsTypically certifications like CompTIA Security+, Network+, or vendor-specific certificationsCertifications such as CompTIA Network+, Cisco CCNA, or equivalent
Work EnvironmentIT service management, client support, and service delivery settingsNetwork installation, troubleshooting, and maintenance in various environments
Employer & Industry UsageUsed in IT service providers, managed service providers, and enterprise IT departmentsCommon in telecommunications, IT infrastructure, and enterprise networks

Both Sla and Network Technician roles involve technical skills and certifications, but Sla focuses on service management and client support, while Network Technicians specialize in network setup and troubleshooting. Understanding these differences helps in choosing the right career path or job search focus.

What are common challenges faced by SLA managers in ensuring compliance with contractual obligations?

SLA Managers often encounter challenges such as managing fluctuating service demands, aligning cross-functional teams to meet agreed-upon metrics, and addressing unforeseen incidents that may impact service delivery. Ensuring clear communication between clients and internal teams is essential to proactively identify potential issues and maintain transparency. Additionally, balancing the need for high-quality service while controlling costs requires strong analytical and negotiation skills. Overcoming these challenges helps SLA Managers maintain client satisfaction and uphold organizational reputation.

What are the key skills and qualifications needed to thrive as an SLA manager, and why are they important?

To thrive as an SLA Manager, you need a strong background in service management, data analysis, and a thorough understanding of ITIL or similar frameworks, often supported by relevant certifications. Familiarity with service management tools like ServiceNow, reporting systems, and SLA tracking software is typically required. Excellent communication, negotiation, and problem-solving skills set standout professionals apart in this role. These abilities are crucial for ensuring service commitments are met, maintaining client satisfaction, and driving continuous improvement in service delivery.
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Sla jobs near you
Infographic showing various Sla job openings in the United States as of August 2026, with employment types broken down into 91% Full Time, 2% Part Time, and 7% Contract. Highlights an 69% Physical, 4% Hybrid, and 27% Remote job distribution, with an average salary of $65,852 per year, or $31.7 per hour.

SLA

Gem

Manhattan, NY • On-site

$18 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Description:

Job Title: Sales Lending Trainee (SLT)

Location: NY

FLSA Status: Non-Exempt (Hourly)

Shifts: Days & Weekends

Years of Experience: 2 Years of Related Industry Experience


SUMMARY:

To ensure the company culture is maintained by greeting, engaging and interacting with customers to grow new and existing sales and loans; supervising staff.


ESSENTIAL DUTIES & RESPONSBILITIES:

  • Greet, interact and qualify each customer to determine their individual needs.
  • Perform buying, selling and loan transactions.
  • Show the ability to meet and exceed sales/loan goals.
  • Keep work area clean and organized per store and OSHA standards.
  • Handle all cash/debit transactions using company policies, procedures and practices.
  • Communicate with all customers, staff and managers displaying respect and professionalism.

COMPETENCIES – Required to perform the job successfully

  • Oral/written communication skills.
  • Interpersonal/customer relations skill.
  • Multitasker.
  • Cash Handling Exp.(basic math).
  • Either Sales, Fine jewelry, Fashion, Electronics, experience HUGE PLUS+
  • Computer Literacy

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • 8 hour shift
  • Day shift

Work Location: In person


Requirements:

COMPETENCIES – Required to perform the job successfully:

· Oral Communication Skills

· Written Communication Skills

· Interpersonal Skills

· Customer Relations

· Customer Service

· Multi-tasking ability

· Cash Handling (basic math)

· Sales Experience

· Knowledge in jewelry, gemstones, precious metals and or Hard Goods

· Computer Literacy

Education:

· High school or equivalent (Required)

Please ensure that you have completed all of the below perquisite classes to qualify for the SLA Senior position: