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Sla Jobs (NOW HIRING)

CSV-TAUREAN

Service Desk Lead

Quantico, VA · On-site

Manages the Enterprise Service Desk to ensure 24x7x365 Tier 1/2 coverage and SLA compliance for 6,000 users across 1,600 sites. Responsibilities: * Supervise Tier 1/2 technicians and oversee incident ...

CSV-Taurean

Service Desk Lead

Quantico, VA · On-site

Manages the Enterprise Service Desk to ensure 24x7x365 Tier 1/2 coverage and SLA compliance for 6,000 users across 1,600 sites. Responsibilities: * Supervise Tier 1/2 technicians and oversee incident ...

PDDN INC.

Senior Vulnerability Engineer W2 Hiring

Phoenix, AZ · On-site

$103K - $142K/yr

Execute hands-on remediation activities to achieve SLA targets, including patching, configuration changes, implementation of compensating controls, and post-remediation validation; proactively manage ...

CSV-Taurean

Service Desk Lead

Quantico, VA · On-site

Manages the Enterprise Service Desk to ensure 24x7x365 Tier 1/2 coverage and SLA compliance for 6,000 users across 1,600 sites. Responsibilities: * Supervise Tier 1/2 technicians and oversee incident ...

CSV-TAUREAN

Service Desk Lead

Quantico, VA · On-site

Manages the Enterprise Service Desk to ensure 24x7x365 Tier 1/2 coverage and SLA compliance for 6,000 users across 1,600 sites. Responsibilities: * Supervise Tier 1/2 technicians and oversee incident ...

PDDN INC.

Senior Vulnerability Engineer W2 Hiring

Phoenix, AZ · On-site

$103K - $142K/yr

Demonstrate advanced proficiency with the ServiceNow Vulnerability Response (VR) module to manage end-to-end vulnerability workflows, including triage, assignment, SLA tracking, exception and risk ...

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How much do sla jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for sla in the United States is $31.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $58.17 per hour, depending on experience, location, and employer.

What are SLAs (Service Level Agreements)?

SLAs, or Service Level Agreements, are formal contracts between a service provider and a customer that define the expected level of service. They outline specific metrics such as uptime, response time, and responsibilities, as well as consequences if the agreed standards are not met. SLAs help manage expectations, ensure accountability, and provide a clear framework for evaluating service performance. They are commonly used in IT, telecommunications, and other service-based industries to maintain a high standard of service delivery.

What is the difference between Sla vs Network Technician?

AspectSlaNetwork Technician
Required CredentialsTypically certifications like CompTIA Security+, Network+, or vendor-specific certificationsCertifications such as CompTIA Network+, Cisco CCNA, or equivalent
Work EnvironmentIT service management, client support, and service delivery settingsNetwork installation, troubleshooting, and maintenance in various environments
Employer & Industry UsageUsed in IT service providers, managed service providers, and enterprise IT departmentsCommon in telecommunications, IT infrastructure, and enterprise networks

Both Sla and Network Technician roles involve technical skills and certifications, but Sla focuses on service management and client support, while Network Technicians specialize in network setup and troubleshooting. Understanding these differences helps in choosing the right career path or job search focus.

What are some common challenges faced by Service Level Agreement (SLA) Managers in ensuring compliance with contractual obligations?

SLA Managers often encounter challenges such as managing fluctuating service demands, aligning cross-functional teams to meet agreed-upon metrics, and addressing unforeseen incidents that may impact service delivery. Ensuring clear communication between clients and internal teams is essential to proactively identify potential issues and maintain transparency. Additionally, balancing the need for high-quality service while controlling costs requires strong analytical and negotiation skills. Overcoming these challenges helps SLA Managers maintain client satisfaction and uphold organizational reputation.

What is SLA in jobs?

In jobs, SLA stands for Service Level Agreement, which is a formal contract that defines the expected level of service between an employer and employee or between a company and its clients. It outlines specific performance metrics, responsibilities, and deadlines to ensure clear expectations and accountability. SLAs are common in roles involving customer support, IT services, and project management, often requiring monitoring tools and compliance standards.

How to find school library jobs?

To find school library jobs, search school district employment websites, district job boards, or education job portals. Qualifications often include a library science degree or relevant experience, and some positions may require certification or a background check. Networking with school administrators and visiting local school district offices can also provide job leads.

What is a slash career?

A slash career refers to a professional path where individuals hold multiple roles or jobs simultaneously, often expressed with a slash between titles (e.g., writer/photographer). This approach allows for diversification of skills and income streams, and is common among freelancers and gig workers who combine different careers or side projects.

What are the key skills and qualifications needed to thrive as a Service Level Agreement (SLA) Manager, and why are they important?

To thrive as an SLA Manager, you need a strong background in service management, data analysis, and a thorough understanding of ITIL or similar frameworks, often supported by relevant certifications. Familiarity with service management tools like ServiceNow, reporting systems, and SLA tracking software is typically required. Excellent communication, negotiation, and problem-solving skills set standout professionals apart in this role. These abilities are crucial for ensuring service commitments are met, maintaining client satisfaction, and driving continuous improvement in service delivery.
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Sla jobs near you
Infographic showing various Sla job openings in the United States as of June 2026, with employment types broken down into 95% Full Time, 1% Part Time, and 4% Contract. Highlights an 69% Physical, 4% Hybrid, and 27% Remote job distribution, with an average salary of $65,852 per year, or $31.7 per hour.
Robotic Systems Integration Engineer (SLA & SLS)

Robotic Systems Integration Engineer (SLA & SLS)

Formlabs

Somerville, MA

$182K/yr

Other

Medical, Dental, Vision, Retirement

Posted 24 days ago

Job description

About Formlabs:

Do you want to change how the world creates?

At Formlabs, we're building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we're helping everyone design, prototype, and manufacture faster than ever before.

We're a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you're ready to shape the future of fabrication, come build it with us.

Your Impact:

Formlabs already has a substantial business selling 3D printers and resins to dental customers, who use our products for a wide spectrum of applications, from convenient in-office production of splints to sophisticated lab-based orthodontics.

This role involves supporting all parts of the product development cycle from early R+D to continuing engineering for shipped products. In addition, you'll collaborate closely with design teams to overcome cross-disciplinary problems and ensure that we ship quality products. If you're eager to collaborate with other Systems Integration Engineers to support the full range of Formlabs products, we want you as a Robotic Systems Integration Engineer.

 The Job:

  • Bring together the firmware and hardware of the subsystems into one system, bring prototypes through integration hell, and ensure that they work optimally as per requirements and deliver physical prototypes
  • Partner with system architect to create and document visual descriptions of systems and subsystems and their inputs and outputs.
  • Establish the interfaces between the sub-systems, define/refine control algorithms or even design sub-systems that are electro-mechanical in nature.
  • Take ownership of managing sub-system/system level requirements and track changes.
  • Design test plans to validate the requirements of subsystems/entire system, execute the tests and analyze the results.
  • Resolve systems issues to improve their performance or recommend corrective actions to the functional group.

You:

  • Have previous experience designing complex electro-mechanical systems.
  • Knowledge of motion control, sensors and control algorithms.
  • Experience managing system and subsystem requirements.
  • Well versed in hardware debugging and passionate about understanding why things work (or don't)
  • Scripting experience with Python (preferred), Labview, Matlab, etc.

Bonus Skills: 

  • Familiarity with low-level embedded firmware (C++ prefer)
  • Experience in data analysis and reporting
  • Experience with consumer electronics

Our Benefits & Perks:

  • Robust equity program to build future wealth through RSUs
  • Comprehensive healthcare coverage (Medical, Dental, Vision)
  • 401K matching and access to financial advisors
  • Generous paid Parental Leave (up to 16 weeks)
  • Tenure-based paid Sabbatical Leave (up to 6 weeks)
  • Flexible Out of Office Plan - Take time when you need it
  • Ample on-site parking & pre-tax commuter benefits
  • Healthy on-site lunches, snacks, beverages, & treats
  • Regular sponsored professional development opportunities
  • Many opt-in culture events across our diverse community
  • And of course... unlimited 3D prints

We are an equal opportunity employer and value diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

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